Bergey’s Inc. is a family-owned business that has been servicing our customers’
needs since 1924. Currently our company has over 50 locations and more than
1,700 team members. Today our family of automobile, truck and tire companies
stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at
www.bergeys.com [http://www.bergeys.com/] to learn more about our company.
We strive to provide an environment for our associates and customers that is
welcoming, transparent, and forward thinking. Our employees are our greatest
asset. We promote and develop individual strengths, as well as grow our
employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance.
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Paid Training
Employee Referral Program
Employee Discount
Location: Bergey's Truck Center, Kennett Square, PA (Remote)
Shift: Full Time
Summary:
A Service Advisor is responsible for the communication between the customer and
mobile service team. The Service Advisor is accountable for development of
positive customer relationships through consistent communication and exceptional
customer service.
Essential Duties:
Effectively communicate with customers relating to warranty claims
Monitor warranty schedules
Posting warranty credits
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a
visual inspection or road test.
Confers with customers about inspection results, recommend corrective
procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to
help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle
information.
Test drives the vehicle with customer as needed to confirm the problem or
refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed
service.
Advises customers on the care of their cars and the value of maintaining
their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding
any changes in the estimate or promised time, explains cost and time
requirements in detail, and gets proper authorization before any additional
repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work
and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are
locked and all keys are marked and put away correctly.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and
provides an estimate for body work.
Other tasks as assigned
Additional Service Advisor Qualifications:
Ambition to provide outstanding customer service
Ability to interact effectively with others in difficult situations
Competence in written and verbal communication
Desire to learn and willingness to evolve customer focus processes
Proficiency with computers and new software
High School Graduate or GED
Valid Driver's License
Successful completion of pre-employment background checks and drug
screening
Bergey's is an Equal Opportunity Employer.