Convergint is looking for a full-time, enthusiastic, results driven and
forward-thinking Service Administrator Supervisor to join our amazing culture.
In this role, you will lead the administrative operating system for Remote
Services. Reporting directly to the Service Manager, this role is accountable
for the processes, controls, data quality, operating cadence, and team
performance supporting purchase orders, work orders, bookings, invoicing, change
orders, contract renewals, dispatch coordination, and service management system
administration. As a Service Administrator Supervisor, you are a part of a
dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our
Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues
and communities. You are a person of integrity with a commitment to growth,
accountability and delivering results. You want to join an organization with a
positive culture that embraces equal opportunity and allows everyone to be the
best version of themselves at work and home. You want to grow with us and
deliver results as an exceptional Project Manager.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be
our customer’s best service provider. We realize the importance of diversity in
achieving that goal. Our company was built upon a solid foundation of 10 Values
and Beliefs which drive our unmatched culture, making us the #1 global,
serviced-based systems integrator in the industry. We take great pride in
protecting the lives and assets of our customers and their communities with the
solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint's greatest strength is our people! Every colleague is encouraged
to participate in our Recruit Awesome People program, helping us grow
Convergint by promoting our colleague-first culture and referring top talent
to the Talent Acquisition Team and hiring managers.
Leads, develops, and holds accountable the broader admin team, setting clear
expectations, running structured one-on-ones, and conducting performance
reviews.
Owns the team coverage model: every admin function has a named primary and
backup, documented and tested quarterly, so no single absence halts a
function.
Builds and maintains the operating cadence: weekly update rhythms, escalation
protocols, action-item accountability, and reporting that keeps leadership
informed without surprises.
Develops administrators from execution-level work toward ownership-level
thinking; identifies growth opportunities and closes skill gaps through
coaching and structured development.
Sets intake, prioritization, and escalation decisions for the admin team
within delegated authority, protecting capacity, service commitments, and
agreed delivery standards.
Oversees purchase order lifecycle management across all accounts: tracking
utilization against contract value, flagging at-risk thresholds, and
coordinating change orders before limits are breached.
Manages change order administration end-to-end: initiating requests, routing
them for approval, and ensuring bookings and work orders reflect approved
commercial scope.
Oversees invoicing runs across the account portfolio, ensuring invoices are
accurate, aligned with the applicable billing arrangement, and issued on
time.
Monitors contract expiry and renewal timelines across the account portfolio;
proactively flags upcoming renewals, excess charges, rate-review
opportunities, and scope changes to leadership and account executives.
Ensures the billing record for every account is current and accurate, serving
as the source of truth for billing arrangements, invoicing cadence, and
distribution.
Monitors account-level financial metrics and supports budgeting and
forecasting in partnership with the Service Manager and Finance.
Owns billing accuracy as a data-quality function; reviews and approves
billing-impacting reclassifications within delegated authority and escalates
exceptions as required.
Serves as the escalation point for billing disputes, purchase order queries,
and invoicing questions, coordinating resolution with the appropriate owner.
Owns service management platform administration at the configuration level,
including automations, routing rules, service level configuration, user and
group management, and change control; configuration changes must be tested
and documented before production release.
Oversees timesheet and time-entry system administration, including the
approver model, period and month-end close, charge-code setup, and recurring
reconciliation confirming system hours match ticket hours.
Administers the customer onboarding workflow tool, including task
configuration, automation logic, request forms, and ownership references,
keeping them current through personnel changes.
Maintains booking, work order, and charge-code administration in the
commercial system of record.
Owns document-control standards for the admin team, including version hygiene
and publication of new procedures.
Owns the admin team’s execution of the administrative customer onboarding
process, from intake validation through account build, booking setup, billing
summary completion, and go-live confirmation.
Maintains onboarding delivery standards, tracks milestone risk, and drives
recovery plans or timely escalation when tasks are at risk of slipping.
Builds and continuously improves the administrative portion of the onboarding
process, not just execution within it.
Oversees administrative field dispatch coordination, ensuring unresolved
dispatch tickets are assigned, escalations are owned through resolution, and
after-hours and cross-time-zone coverage is maintained in coordination with
leadership.
Ensures dispatch automation is correctly configured, tested, and current;
accurate dispatch routing supports both billing accuracy and service
delivery.
Coordinates on-call rotation execution and schedule management with
leadership, consistent with applicable company policies and coverage
requirements.
Owns Quarterly Business Review data compilation and analysis, presenting
financial and operational performance in a format leadership can act on.
Prepares and delivers monthly and quarterly reports on invoicing performance,
purchase order health, onboarding pipeline status, and account financial
metrics.
Serves as the operational interface between the admin team and internal
stakeholders, including Sales, Finance, account executives, and branch
leadership; fields requests, assesses capacity and priority, and pushes back
constructively when asks fall outside scope or would compromise existing
commitments.
Builds, maintains, and improves the admin team’s procedure library so every
recurring function has a written, approved procedure.
Runs the quarterly ownership review, including backup verification,
confirming every function has a tested backup.
Identifies process gaps and broken workflows and drives practical
improvements as part of the role.
Executes all work in accordance with applicable regulations, general best
practices, and company health, safety, and compliance policies.
Performs other duties and responsibilities as requested or required.
What You’ll Need
Demonstrated financial and commercial operations acumen, including purchase
order lifecycle management, change order administration, multi-account
invoicing, and contract and renewal tracking, with the ability to surface
commercial risks proactively.
Ability to govern operational platform configuration, including testing,
documentation, change control, and ongoing maintenance.
Strong working knowledge of service management or ticketing platforms,
including automation logic, routing rules, and service-level configuration.
Familiarity with ERP or commercial systems supporting booking, work order,
charge-code, and invoicing workflows.
Experience with project or workflow management tools at an administrative or
configuration level.
Strong people leadership, including setting expectations, developing
individuals, conducting structured performance conversations, and holding a
team accountable.
Excellent delegation skills, including building coverage models and team
ownership rather than personal dependencies.
Program or project management discipline, including the ability to manage
concurrent workstreams, own a delivery cadence, and keep stakeholders
informed.
Strong data and reporting skills, including proficiency in Excel and business
intelligence tools, with the ability to synthesize operational and financial
data into leadership-ready insight.
Ability to author clear, structured procedures and maintain them in a
governed document library.
Exceptional written and verbal communication, including the ability to
present financial and operational performance to leadership and push back on
internal requests constructively.
Strong stakeholder management, with the judgment to field requests from
Sales, Finance, branch leadership, and account executives while protecting
team capacity and agreed commitments.
High attention to detail in a billing and financial context, where accuracy
has direct revenue and customer-trust implications.
Proficiency in Microsoft Office, including Outlook, Excel, Word, PowerPoint,
and document management platforms.
Capacity to adapt to changing priorities, lead the team through transitions,
and build structure in ambiguous environments.
Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which
all individuals are able to realize their maximum potential within the company.
We offer a variety of programs and exceptional benefits:
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements:
Education:
Diploma or bachelor’s degree in Business Administration, Finance, Operations
Management, or a related field preferred.
An equivalent combination of education and directly relevant experience in
financial operations, contract administration, and team leadership will be
considered.
Minimum Experience:
Minimum of 5 years of experience in operations, contract administration,
financial operations, service operations, or program/project management, with
direct accountability for billing, purchase order management, or commercial
operations.
Minimum of 2 years in a supervisory or lead capacity, with demonstrated
experience developing direct reports and owning team performance.
Proven experience administering or configuring an operational platform beyond
the user level.
Experience managing contracts, renewals, rate reviews, or account financial
health in a service or managed services environment preferred.
Preferred Experience (but not required):
Experience in Remote Services, managed services, service operations, or a
field-service environment.
The expected compensation range for this position is between $71,000 - $107,000
annually, depending on experience.
Please note that this job posting includes salary information for the assigned
target market range within the primary geographic region the requisition is
posted. If the position is posted in multiple locations or is a remote position,
the salary range may vary. Individual pay rates will, of course, vary depending
on the job, department, and location, as well as the individual skills,
experience, certifications, specific licenses, and education of the applicant.
Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site
[https://www.convergint.com/careers/career-opportunities/] to learn more about
the company and the exciting opportunities available.
This posting is expected to remain open until 9/25/2026
#LI-Remote