Title: Director, Client Experience OR Senior Director, Client Experience Location: Fully remote, must live in one of the following states - Alabama, California, Colorado, Florida, Indiana, Iowa, Maryland, Nevada, New Jersey, New York, North Carolina, South Carolina, Texas, Utah, Virginia, or Washington (state). Duration:
Full time, direct hire Overview: Our SEO agency client is hiring for both a Director, Client Experience and a Senior Director, Client Experience . Leveling will be determined based on years of experience, leadership background, and scope of client/account management responsibility. Experience with SEO strategy will be required for consideration Director, Client Experience Overview
Compensation: Up to $110,000
Ideal Background
5+ years of SEO strategy required
5+ years of client-facing account management, client success, or customer experience experience
Management experience is not required
Strong Senior Account Manager, Account Director, or Client Success professional ready for a leadership role
Digital marketing agency experience preferred
Responsibilities
Lead a team of Account Managers and Client Experience Assistants
Oversee several managers and their client portfolios
Support account strategy and client growth initiatives
Serve as the first escalation point for client issues and concerns
Coach team members and drive account performance
Senior Director, Client Experience Compensation:
Up to $120,000 Ideal Background
10 years of SEO strategy required
10+ years of client-facing experience
Prior people management experience required
Experience managing managers, team leads, or department leaders
Strong Client Experience, Client Success, Account Services, or Customer Success leadership background
Digital marketing agency experience strongly preferred
Responsibilities
Lead the Client Experience organization as a whole
Oversee 2-3 Directors who manage Account Managers and Client Experience Assistants
Set departmental strategy, KPIs, processes, and performance expectations
Handle high-level client escalations and complex relationship issues
Partner with executive leadership to improve retention, client satisfaction, and operational effectiveness
Drive team development, accountability, and scalable best practices
Preferred Industry Experience
Candidates with experience supporting professional services clients are highly preferred, including:
Law firms
Dental practices
Medical practices
Veterinary practices
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Email Your Resume In Word To
Shannon.Scheetz@jobalert.creativecircle.com
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Shannon Scheetz - Senior Recruiter For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.
This job was first posted by Creative Circle on 10/25/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
This job was posted on 10/25/2026 and is open for 60 days
Everforth Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications.
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