Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Competency
• Experience as a Technical Lead
•Experienced in ITIL Process Definition, Integration Solutions,
understanding Architecture solution
•Understanding customer business requirements and convert to functional
requirements
•Responsible for reviewing requirements for accurate estimation
•Experienced in leading at least a couple of Implementation projects in
ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle
for ServiceNow
•Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations,
consolidations, upgrades, integration with other third party tools,
Orchestration, operational activities, Project Management expertise
•Review, and do proactive analyze and resolve application issues as needed
•Mentor and share technical knowledge/guidance to team
•Very good ITIL process knowledge and ability to evaluate and bring out the
correlations and impacts with respect to customer requirements and ITIL /
industry standards
•Must be certified with ServiceNow Systems Administrator, ServiceNow
Implementation Specialist and ITIL V3 foundation
•Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
•Handles customer meetings and provide weekly/monthly reports for customer as
well as TCS management
•Good communication in orchestrating customer requirements/needs, solutions,
customer responsibilities, risks, challenges and impacts
•Excellent team management skills to manage the project team and members
•Participate and provide feedback during planning meetings (i.e.,
pre-iteration, and retrospectives)
Good to have
•Experience in ServiceNow custom application design and development
•Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
•Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS
internal stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications
Location: Remote
Salary Range: $120,000-$160,000 a year.
#LI-CM2
6-8 years experience; ServiceNow ITSM/ITAM/ITOM/CSM/FSM expertise; ServiceNow Systems Administrator, Implementation Specialist, ITIL V3 foundation certifications; Agile/Scrum knowledge; technical lead experience.
Key Responsibilities
- leading implementations
- managing projects
- mentoring team
Skills & Tools
ServiceNow, ITSM, ITAM, ITOM, CSM, FSM, Agile, Scrum
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 120,000 – 160,000 / year
- Languages: English
About Tata Consultancy Services
A global IT services and consulting company. — Industry: Information Technology