Welcome to New York Life! We are currently seeking a highly skilled Senior Workforce Management Specialist to join our team. As a leading insurance and financial services company, we pride ourselves on providing our clients with top-notch support and guidance. Our ideal candidate is a strategic thinker with a strong background in workforce management and a passion for optimizing processes. If you have a proven track record of success in this field and a desire to make a meaningful impact, we want to hear from you!
Develop and implement workforce management strategies that align with the company's goals and objectives.
Analyze and forecast staffing needs to ensure optimal utilization of resources.
Create and maintain accurate and efficient schedules for employees.
Monitor and track key performance metrics related to workforce management, such as attendance, productivity, and adherence.
Identify and address any potential staffing gaps or issues, proactively making adjustments to ensure smooth operations.
Collaborate with other departments, such as HR and operations, to ensure alignment and consistency in workforce management practices.
Utilize workforce management software and tools to track and manage employee schedules and performance.
Stay up-to-date on industry trends and best practices in workforce management and make recommendations for improvements.
Train and mentor junior workforce management specialists.
Communicate effectively with team members and management regarding workforce management updates and changes.
Handle any escalations or issues related to workforce management in a timely and professional manner.
Continuously look for ways to optimize processes and improve efficiency within the workforce management function.
Maintain compliance with company policies, procedures, and regulatory requirements.
Provide support and guidance to team members and other departments as needed.
Continuously evaluate and improve the effectiveness of workforce management strategies.
New York Life is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.