Senior Workforce Enablement Planner
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
If this sounds like you, then why wait, APPLY TODAY!!
Position Summary
The Senior Operations Support & Enablement Analyst serves as a strategic operational partner supporting the Vice President, Operations & Workforce Enablement by driving field operations support, operational enablement, process standardization, project implementation, and continuous improvement across the field organization. Training and operational development are delivered as one function within this broader operations-support mandate. This role partners Operations, Human Resources, Sales, Technology, Safety, Finance, and field leadership to improve operational readiness, execution consistency, workforce capability, and organizational performance through standardized processes, operational support, and training.
Essential Duties & Responsibilities
Field Operations Enablement
- Partner with field leadership teams to support operational execution, workforce readiness, and field performance initiatives.
- Assist leaders with operational planning, labor deployment, execution support, and workforce readiness activities.
- Identify operational barriers and recommend solutions that improve execution consistency.
- Support implementation of enterprise operational initiatives throughout the field organization.
Leadership Training & Operational Development
- Develop training materials, operational playbooks, SOPs, implementation guides, and field documentation.
- Coordinate training programs supporting new operational initiatives, systems, policies, and best practices.
- Support onboarding for field leaders and operational teams.
- Evaluate training effectiveness and recommend continuous improvements.
Continuous Improvement
- Conduct operational process reviews and workflow assessments.
- Support Lean and continuous improvement initiatives that simplify and standardize field operations.
- Identify opportunities to improve efficiency, reduce waste, and improve customer delivery.
- Assist with operational audits and process compliance activities.
Project Management & Implementation
- Support enterprise operational projects, technology implementations, organizational initiatives, and strategic priorities.
- Coordinate project activities, implementation schedules, action plans, and milestone reporting.
- Monitor project risks, dependencies, and implementation readiness.
- Support cross-functional collaboration to ensure successful execution.
Business Partnership
- Partner with Operations, HR, Technology, Finance, Sales, Safety, and field leadership teams.
- Support implementation of workforce management initiatives led by the VP.
- Develop communication plans, implementation tools, training documentation, and operational resources.
- Assist field leaders with operational execution and workforce readiness planning.
Qualifications
- Bachelor's degree in Business, Operations Management, Organizational Leadership, Project Management, Industrial Engineering, Human Resources, Training & Development, or a related field required. Master's degree preferred.
- Minimum of 5–8 years of progressive experience in field operations, operational excellence, training, project management, process improvement, implementation, or business operations.
- Experience supporting multi-site, field service, facilities services, logistics, retail, distribution, or operationally complex organizations preferred.
- Experience coordinating standard process implementations, or organizational change initiatives.
- Experience developing training materials, SOPs, operational playbooks, and implementation guides.
- Demonstrated experience leading cross-functional operational initiatives and supporting field leadership teams.
- Experience supporting continuous improvement initiatives and operational transformation efforts preferred.
Knowledge
- Field operations and service delivery
- Operational readiness and implementation
- Project management methodologies
- Continuous improvement principles
- Adult learning and training methodologies
- Process documentation and SOP development
- Change management fundamentals
Skills
- Project management and coordination
- Facilitation and presentation
- Process improvement and workflow analysis
- Training development and delivery
- Communication and stakeholder management
- Organizational and planning skills
- Problem-solving and decision-making
- Microsoft Office Suite and project management software
Key Performance Indicators (KPIs)
- Operational Readiness
- Training Effectiveness & Adoption
- Process Standardization & Continuous Improvement
- Project & Initiative Execution
- Field Leadership Support
- SOP & Operational Documentation Adoption
Working Conditions/Physical Requirements
Schedule:
- Regular weekly schedule; weekends or holidays as needed
The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements:
- Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
- Ability to speak clearly (use of voice)
- Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
Environment:
- Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment y
- Lighting varies based on building requirements and may be adjusted within reason
- Time constraints and related pressures to complete work are high
Travel: 25-50%
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
We participate in the E-Verify program administered by the U.S. Department of Homeland Security
Bachelor's degree in business, operations management, or related field; 5-8 years progressive experience in field operations, training, project management, or process improvement; experience with multi-site operations and developing SOPs; Microsoft Office and project management software.
Key Responsibilities
- supporting field operations
- developing training materials
- coordinating project implementation
Skills & Tools
Microsoft Office Suite, project management software
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Oceanside, California, United States
- Languages: English
About KBS
A facility services provider supporting operations, training, and continuous improvement across field organizations. — Industry: Industrial Processing