About talentbridge
talentbridge is a forward‑thinking financial services leader that is redefining how customers interact with banking through cutting‑edge digital experiences. With a deep commitment to innovation, talentbridge invests heavily in cloud‑native platforms, artificial intelligence, and conversational interfaces that empower millions of users to manage their finances effortlessly. Our Voice & Chat Automation team sits at the heart of this transformation, building intelligent bots that deliver personalized, real‑time assistance across phone, web, and mobile channels.
Why This Role Matters
As the Voice & Chat Automation Technical Lead, you will steer the design, development, and deployment of next‑generation conversational agents that power talentbridge’s contact center ecosystem. This is a high‑visibility position that blends strategic architecture, hands‑on coding, and mentorship. You will partner with product owners, scrum masters, and cross‑functional stakeholders to ensure that every bot not only meets business objectives but also adheres to the highest standards of scalability, security, and performance.
Key Responsibilities
- Lead a multidisciplinary agile team in the end‑to‑end delivery of intelligent voice and chat bots, from concept through production rollout.
- Architect and implement cloud‑native micro‑services on Google Cloud Platform (GCP), leveraging Kubernetes, Cloud Functions, and serverless technologies.
- Design robust system architectures that integrate Dialogflow CX, UJET, NICE, and other conversational platforms with talentbridge’s core banking APIs.
- Develop and maintain high‑performance RESTful web services using TypeScript and Node.js, ensuring clean code, test coverage, and documentation.
- Drive DevOps excellence by establishing CI/CD pipelines in GitLab, automating container builds with Docker, and orchestrating deployments via Kubernetes.
- Mentor junior engineers, conduct code reviews, and foster a culture of continuous learning and technical excellence.
- Collaborate closely with product owners and business analysts to translate functional requirements into technical specifications.
- Identify performance bottlenecks, conduct root‑cause analysis, and implement optimizations that improve latency and throughput.
- Implement comprehensive monitoring and observability solutions using Elastic, Grafana, Kibana, and Prometheus to ensure system reliability.
- Partner with the cloud engineering team to design, test, and operate scalable micro‑services that support high‑volume contact‑center traffic.
- Stay abreast of emerging AI/ML trends, voice‑recognition advancements, and industry best practices to keep talentbridge’s solutions ahead of the curve.
Essential Qualifications
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
- Experience: Minimum 10 years of full‑stack development experience, with at least 5 years focused on chatbot and conversational AI development.
- Proven track record of leading complex technical projects from architecture through production in an agile environment.
- Deep expertise in TypeScript, Node.js, and building RESTful APIs.
- Hands‑on experience with Google Cloud Platform services, including GKE, Cloud Functions, Pub/Sub, and BigQuery.
- Strong background in containerization (Docker, Kubernetes) and modern DevOps practices (GitLab CI/CD, automated testing, infrastructure as code).
- Solid understanding of relational and analytical databases such as PostgreSQL and BigQuery.
- Demonstrated ability to develop, train, and maintain Dialogflow CX agents, as well as voice bots using platforms like UJET and NICE.
- Experience with front‑end technologies (JavaScript, HTML5, CSS) for building internal tools and dashboards.
- Familiarity with contact‑center workflows and the ability to translate business requirements into technical solutions.
Preferred Qualifications & Additional Skills
- Certifications in Google Cloud (Professional Cloud Architect, Professional Data Engineer) or related cloud credentials.
- Experience with AI/ML model integration, natural language processing (NLP), and speech‑to‑text technologies.
- Knowledge of security best practices for financial services, including data encryption, IAM, and compliance frameworks (PCI DSS, GDPR).
- Proficiency with monitoring stacks (Elastic Stack, Grafana, Prometheus) and incident‑response processes.
- Strong communication skills, with the ability to convey complex technical concepts to non‑technical stakeholders.
- Leadership experience in remote or distributed teams, fostering collaboration across time zones.
Core Competencies for Success
- Strategic Thinking: Ability to see the big picture, align technical decisions with business goals, and anticipate future scaling needs.
- Problem Solving: Proactive troubleshooting, root‑cause analysis, and innovative solution design.
- Collaboration: Seamless teamwork with product, design, QA, and operations to deliver integrated solutions.
- Mentorship: Commitment to growing the skill set of peers through coaching, knowledge‑sharing sessions, and constructive feedback.
- Adaptability: Comfort navigating fast‑changing technology landscapes and shifting priorities.
- Customer‑Centric Mindset: Focus on delivering exceptional user experiences that meet the needs of talentbridge’s diverse customer base.
Career Growth & Learning Opportunities
talentbridge invests heavily in the professional development of its employees. As a Technical Lead, you will have access to:
- Sponsored certifications and advanced training in cloud architecture, AI/ML, and DevOps.
- Mentorship programs that pair you with senior architects and industry thought leaders.
- Opportunities to present at internal tech conferences, publish whitepapers, and contribute to open‑source projects.
- A clear career ladder that can lead to roles such as Principal Engineer, Architecture Director, or Product Innovation Lead.
- Cross‑functional rotations that broaden exposure to other domains like fraud detection, data analytics, and digital payments.
Work Environment & Culture at talentbridge
talentbridge champions a flexible, inclusive, and high‑performance culture. Our teams operate in a hybrid model that supports both remote work and collaborative in‑office sessions when needed. Key cultural pillars include:
- Innovation First: We encourage experimentation, rapid prototyping, and a fail‑fast mindset.
- Inclusivity & Belonging: Diverse perspectives are celebrated, and every voice is heard.
- Work‑Life Harmony: Flexible schedules, generous paid time off, and wellness programs help you thrive personally and professionally.
- Transparency: Regular town‑halls, open‑door leadership, and clear communication of company goals.
- Community Impact: talentbridge supports financial‑literacy initiatives and partners with nonprofit organizations to give back.
Compensation, Perks & Benefits
talentbridge offers a competitive total rewards package designed to attract top talent:
- Base salary ranging from $135,000 to $145,000 per year, commensurate with experience and expertise.
- Eligibility for short‑term incentive bonuses tied to individual and company performance.
- Deferred incentive plans and equity participation opportunities.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plans with company matching contributions.
- Generous paid parental leave, flexible PTO, and paid holidays.
- Professional development stipend, tuition reimbursement, and access to online learning platforms.
- Wellness resources, including virtual fitness classes, mental‑health counseling, and employee assistance programs.
- Technology allowance for home‑office setup and a mobile‑first workspace design.
Application Process & Next Steps
If you are passionate about building AI‑driven conversational experiences and thrive in a fast‑paced, collaborative environment, we want to hear from you. To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you are excited to join talentbridge.
talentbridge is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Accommodations are available for candidates with disabilities. If you require a reasonable accommodation to apply for this role, please email HR_Compliance@talentbridge.com.
Ready to Shape the Future of Conversational Banking?
Take the next step in your career and lead the charge in transforming how millions of customers interact with their finances. Join talentbridge’s Voice & Chat Automation team and make a lasting impact.
Apply today and become a catalyst for innovation at talentbridge!
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