Job Description: Travel Coordinator
This role involves managing reservations, reporting, compliance, and various other duties to ensure efficient travel arrangements and excellent customer service. ️
Essential Functions and Responsibilities
-
Processing
- Make air, hotel, and car reservations, aiming for excellent customer service while maximizing company revenue.
- Work independently and troubleshoot any issues that arise.
- Handle customer interactions in any location.
- Reporting
- Regulatory Compliance
Understand and adhere to company policies and procedures to ensure compliance.
- Ad hoc or other duties assigned
Knowledge, Skills, and Abilities
- Proficiency in Microsoft Office and Google Suite.
- Ability to work effectively in a team environment.
- Experience in a multi-cultural environment is preferred.
- Intermediate knowledge of:
- GDS systems and industry tools (current Smartpoint and the new Travelport Plus).
- Air commission structures and preferred vendors.
- Solve problems with minimal supervision.
- Language proficiency:
- English: Business level
- Japanese: Business level
Education and Experience
- Education: Associate degree or equivalent.
- Experience: At least 4 years of experience in the travel industry.