Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a Program Operations Lead (Agile Practitioner 2) and Sr Systems Management Analyst (GL28), you will operate at an advanced level of proficiency, leading complex data interface programs, client onboarding efforts, and enterprise-wide initiatives. This role builds on foundational and intermediate levels (GL25–GL27) by combining deep technical expertise, program leadership, and strategic influence.
You will lead large-scale initiatives spanning claims extract implementation, vendor integrations, and multi-team program delivery while serving as a subject matter expert, mentor, and operational leader. This includes ownership of delivery outcomes, risk management strategy, client experience, and process innovation.
You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Lead complex client onboarding and implementation of standard and custom claim extracts
Manage connectivity, data interfaces, and integrations across multiple platforms
Serve as primary liaison for clients, internal teams, and third-party vendors
Oversee ServiceNow requests, ensuring SLA compliance and delivery excellence
Execute and lead QA, testing strategy, and validation of data outputs
Drive program execution, coordination of multi-team dependencies, and release schedules
Proactively identify, mitigate, and manage program-level risks and operational bottlenecks
Define, track, and report operational metrics and performance guarantees
Lead process improvement initiatives and introduce automation and efficiencies
Serve as SME and mentor across Data Interfaces and Project Management disciplines
Manage staffing, including temporary resources, during peak demand
Lead cross-functional planning sessions and stakeholder alignment
Drive customer experience improvements and NPS outcomes
Project & Program Management Responsibilities:
Lead execution of complex vendor transition and program plans
Coordinate resources, timelines, and deliverables across multiple teams
Serve as SME in project scope definition, risk identification, and methodology
Manage high-risk and complex projects with full responsibility for outcomes
Generate and analyze delivery and project metrics
Ensure compliance with Agile and governance standards
Implement change management processes to improve delivery outcomes
Influence forecasting, planning, and budgeting processes
Lead Agile teams, scrum teams, and large program workstreams
Provide training and mentorship to project managers and analysts
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience in systems management, data interfaces, or program operations
3+ years of experience leading complex programs and multi-team delivery
2+ years of experience with tools such as ServiceNow, Jira or similar
Proven leadership, communication, and stakeholder management skills
Preferred Qualifications:
Bachelor’s degree in technical or business field
PMP, Agile, Scrum or SAFe certification
Healthcare or PBM experience
Strong knowledge of claims systems, file integrations, and data solutions
Experience with automation, reporting, and analytics tools
Experience in remote/global program environments
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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