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About brighthush
In the fast‑moving world of digital advertising, brighthush stands out as a trailblazer that redefines how brands, publishers, and consumers connect. Our native advertising platform is engineered to deliver context‑rich, engaging content that feels organic to the user experience while staying fully compliant with the most stringent privacy regulations. Powered by a hybrid stack of machine‑learning algorithms, real‑time bidding engines, and privacy‑first targeting, we empower marketers to reach audiences in over 200 markets and help publishers unlock new, sustainable revenue streams. With a customer base that spans from small local agencies to Fortune 500 brands, brighthush is at the forefront of the next wave of advertising innovation.
Our mission is simple yet ambitious: create a transparent, trustworthy ecosystem where every stakeholder—brands, publishers, and consumers—can thrive together. We do this by building tools that are easy to integrate, scalable, and compliant with evolving regulations such as GDPR, CCPA, and the forthcoming ePrivacy Directive. At the heart of our culture lies curiosity, collaboration, and an unwavering focus on customer success. If you are passionate about technology, love solving complex problems, and want to make a tangible impact on the advertising industry, brighthush is the place for you.
Why Join the Support Team?
The Support team at brighthush is the frontline of our customer experience. As a Senior Technical Support Engineer, you will be the bridge between our clients and our product teams, ensuring that every integration runs smoothly and every issue is resolved efficiently. You will work with a diverse set of products—from ad serving and analytics to privacy‑compliance modules—and your technical expertise will directly influence the satisfaction of thousands of brands and publishers worldwide. In this role, you will not only solve problems but also shape the future of our platform by feeding real‑world insights back into product development.
Key Responsibilities
- Technical Support via Chat & Email: Provide prompt, accurate, and courteous assistance to clients across multiple time zones. Use our ticketing system to track, prioritize, and resolve issues while maintaining a high level of customer satisfaction.
- Issue Investigation & Resolution: Diagnose problems related to ad delivery, reporting, and integration. Work closely with product and engineering teams to reproduce bugs, identify root causes, and implement fixes.
- Debugging & Troubleshooting Integrations: Analyze client‑side code, server logs, and network traffic to identify root causes. Guide clients through step‑by‑step solutions and best‑practice recommendations, ensuring they can independently maintain their integrations.
- Database Querying & Analysis: Write and execute complex SQL queries in MySQL to extract data, validate configurations, and verify campaign performance. Share insights with clients and internal stakeholders to drive data‑driven decision making.
- Widget Design & Customization: Collaborate with the product team to design and implement customizable widgets that fit client branding and technical requirements. Provide documentation and support for widget deployment.
- Knowledge Base & Documentation: Author clear, concise, and up‑to‑date knowledge base articles, troubleshooting guides, and integration tutorials. Continuously improve documentation based on customer feedback and evolving product features.
- Continuous Improvement: Participate in post‑incident reviews, identify recurring pain points, and propose process or product enhancements to reduce future incidents.
- Cross‑Functional Collaboration: Work with Sales, Product Management, and Engineering to provide feedback on feature requests, usability improvements, and client pain points.
- Mentorship & Team Leadership: Mentor junior support engineers, conduct knowledge‑sharing sessions, and help shape the support team’s best practices.
Essential Qualifications
- Linux Shell Proficiency: Comfortable navigating the command line, scripting, and managing services on Linux environments.
- MySQL Expertise: Ability to write efficient queries, optimize performance, and troubleshoot database issues.
- Bug Tracking Systems: Experience with tools such as Jira, YouTrack, or similar platforms for issue logging, triage, and resolution.
- Front‑End Technologies: Solid understanding of HTML5, CSS3, and JavaScript to debug client‑side integration issues.
- RESTful API Knowledge: Familiarity with designing, consuming, and troubleshooting REST APIs.
- English Proficiency: Intermediate or higher level of English communication skills, both written and verbal.
- Native Ukrainian: Native fluency in Ukrainian is required to support our local client base.
Preferred Qualifications
- Experience with additional programming languages (Python, Java, Go, etc.) to aid in debugging and automation.
- Background in digital advertising, ad tech, or media buying.
- Knowledge of privacy regulations such as GDPR, CCPA, and industry standards.
- Previous experience in a high‑volume support environment or technical account management.
- Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
Core Skills & Competencies
- Problem‑Solving: Ability to dissect complex technical issues and devise effective solutions quickly.
- Communication: Clear, concise, and empathetic communication with clients and internal teams.
- Time Management: Prioritize multiple tickets, meet SLAs, and manage workload in a fast‑paced environment.
- Collaboration: Work seamlessly with cross‑functional teams to drive customer success.
- Adaptability: Thrive in a dynamic, evolving product landscape and embrace continuous learning.
- Customer‑Centric Mindset: Focus on delivering value and building lasting relationships with clients.
- Analytical Thinking: Translate data and logs into actionable insights.
- Documentation Skills: Produce high‑quality technical documentation that is accessible to both technical and non‑technical audiences.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Technical Support Engineer, you will have the chance to:
- Progress to a Senior Support Engineer or Technical Account Manager role, taking on more complex cases and strategic client relationships.
- Transition into Product Management or Engineering, leveraging your deep understanding of client pain points to shape future features.
- Lead internal initiatives such as knowledge base revamps, automation projects, or support process improvements.
- Participate in regular training sessions, certifications, and industry conferences to stay ahead of emerging technologies.
- Earn performance bonuses, equity options, and recognition awards for outstanding contributions.
- Mentor junior engineers and help build a high‑performing support culture.
Work Environment & Culture
brighthush fosters an inclusive, collaborative, and flexible work environment. Key highlights include:
- Remote‑First Flexibility: Work from anywhere with a reliable internet connection. We support flexible hours to accommodate global clients.
- Diverse & Inclusive Team: A multicultural workforce that values different perspectives and promotes belonging.
- Open Communication: Regular town halls, team stand‑ups, and feedback loops keep everyone aligned and engaged.
- Innovation‑Driven: Encourage experimentation, rapid prototyping, and data‑driven decision making.
- Community Impact: Participate in volunteer programs, sustainability initiatives, and industry advocacy.
- Wellness & Work‑Life Balance: Access to mental health resources, flexible workspaces, and wellness programs.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates and experience.
- Performance‑based bonuses tied to individual and team metrics.
- Equity or stock‑option plans to share in the company’s growth.
- Comprehensive health, dental, and vision insurance for employees and dependents.
- Paid time off, sick leave, and parental leave policies.
- Professional development budget for courses, certifications, and conferences.
- Wellness programs, including gym memberships, mental health resources, and flexible workspaces.
- Regular team‑building events and hackathons to foster creativity and camaraderie.
How to Apply
If you’re ready to bring your technical expertise, customer‑first mindset, and passion for innovation to a fast‑growing ad tech company, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of native advertising at brighthush.
Apply Now – Join brighthush and turn every support interaction into an opportunity for growth and impact.
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