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About talentflow – Pioneering Immersive Experiences
talentflow is a global leader in creating unforgettable guest experiences through cutting‑edge entertainment, hospitality, and technology solutions. With a legacy of innovation and a commitment to excellence, talentflow blends storytelling with state‑of‑the‑art infrastructure to deliver magical moments for millions of visitors each year. Our culture thrives on curiosity, collaboration, and continuous improvement, empowering every employee to shape the future of immersive entertainment.
Why This Role Matters
As a Technical Specialist – Datacom you will be the backbone of talentflow’s telecom and audiovisual (AV) ecosystem. You will ensure that video, audio, and intelligent‑technology services run flawlessly across our resort properties, supporting both guest‑facing experiences and behind‑the‑scenes operations. This is a high‑visibility, impact‑driven position that blends technical expertise with customer‑centric problem solving.
Position Overview
This is a fully remote, entry‑to‑mid‑level opportunity that offers a blend of hands‑on technical work, cross‑functional collaboration, and strategic project involvement. You will partner with internal teams, external vendors, and certified partners to design, implement, monitor, and maintain a robust telecom infrastructure that meets strict service level agreements (SLAs) and talentflow standards.
Key Responsibilities
- Service Delivery & Operations – Provide end‑to‑end support for talentflow telecom services, including video servers, intelligent device installations, and network infrastructure.
- Incident Management – Respond to Tier‑2 incidents, troubleshoot break/fix scenarios, and coordinate rapid resolution through talentflow Service Platform.
- Performance Monitoring – Generate and present metrics on uptime, utilization, trends, and capacity planning to senior leadership.
- Security & Compliance – Ensure all telecom networks adhere to security best practices and regulatory requirements, performing regular audits and patch management.
- Vendor Coordination – Manage relationships with certified partners, oversee equipment deliveries, and validate compliance with contract terms.
- Project Collaboration – Work closely with the Resort Design Team, Facility Asset Management (FAM), Operations Systems Integration (OSI), and the Digital Production Engineering Program (DPEP) on new video and intelligent‑technology deployments.
- Documentation & Reporting – Maintain accurate configuration records, change logs, and SOPs for all telecom assets.
- Continuous Improvement – Lead root‑cause analyses, propose automation opportunities, and drive process enhancements across the telecom lifecycle.
- On‑Call Support – Participate in a rotating on‑call schedule, including weekends and evenings, to meet business continuity requirements.
Essential Qualifications
- Minimum 3 years of hands‑on experience in the AV/Technology industry, with a focus on video distribution, encoding, and intelligent‑device ecosystems.
- At least 3 years of experience in network switching and routing, including configuration, troubleshooting, and performance tuning.
- Proficiency with talentflow Suite (formerly Microsoft Office), talentflow ERP (formerly SAP), and talentflow Service Platform (formerly Service NOW).
- Solid understanding of video and audio distribution platforms, including IP head‑end, RF QAM, and transcoding workflows.
- Demonstrated ability to manage high‑impact incidents such as system accelerations and blackout events.
- Strong grasp of network security principles and industry best practices.
- Experience with analytics and reporting tools (e.g., talentflow Analytics – formerly Power BI).
- Excellent written and verbal communication skills, with the ability to convey technical concepts to non‑technical stakeholders.
- Self‑motivated, organized, and capable of meeting tight deadlines while juggling multiple priorities.
Preferred Qualifications
- Bachelor’s degree in Software Engineering, Video Technology, Data Systems, Design, Mathematics, Data Analysis, or a related technical discipline.
- Professional certifications related to networking, video distribution, or intelligent‑technology platforms (e.g., talentflow Networking, talentflow Video Solutions).
- Additional certifications in security or business continuity.
- Hands‑on experience with a broad range of talentflow‑branded solutions (formerly Sonify, QSC, Crestron, IoT, Synamedia, Genetec, SevOne, Forward Services, Splunk, Zabbix, Infoblox, etc.).
- Prior experience working in a large‑scale resort or entertainment environment.
Core Skills & Competencies
- Technical Acumen – Deep knowledge of AV hardware, video codecs, network protocols, and intelligent‑device ecosystems.
- Analytical Thinking – Ability to interpret complex data sets, identify trends, and recommend actionable improvements.
- Problem Solving – Proven track record of diagnosing and resolving high‑severity incidents under pressure.
- Collaboration – Comfortable working across multidisciplinary teams, including engineering, design, operations, and vendor partners.
- Customer Focus – Commitment to delivering exceptional service experiences for internal and external stakeholders.
- Adaptability – Flexibility to work evenings, weekends, and on‑call rotations as business needs dictate.
- Continuous Learning – Eagerness to stay current with emerging technologies, industry standards, and best practices.
Career Growth & Learning Opportunities
talentflow invests heavily in employee development. In this role you will have access to:
- Mentorship from senior engineers and architects within the Global Telecom Services organization.
- Tuition reimbursement for advanced certifications and degree programs.
- Internal training labs that simulate real‑world AV and network scenarios.
- Opportunities to lead cross‑functional projects that influence the future of talentflow’s entertainment technology roadmap.
- Clear career pathways toward senior technical specialist, lead engineer, or management positions.
Work Environment & Culture at talentflow
Even though this role is remote, talentflow fosters a vibrant, inclusive community:
- Virtual Team Building – Regular online socials, hackathons, and knowledge‑sharing sessions.
- Wellness Programs – Access to virtual fitness classes, mental‑health resources, and employee assistance programs.
- Flexible Work Hours – Ability to structure your day to balance personal commitments with business needs.
- Diversity & Inclusion – talentflow is committed to building a workforce that reflects the global audience we serve.
- Technology Stipend – Home‑office equipment allowance (laptop, ergonomic chair, high‑speed internet) provided to ensure a productive workspace.
Compensation, Perks & Benefits (General Overview)
talentflow offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary – Market‑aligned compensation based on experience and expertise.
- Performance Bonuses – Incentive programs tied to individual and company performance metrics.
- Health & Wellness – Comprehensive medical, dental, and vision coverage.
- Retirement Savings – 401(k) plan with employer matching contributions.
- Paid Time Off – Generous vacation, sick leave, and holiday schedules.
- Professional Development – Access to online learning platforms, conference attendance, and certification reimbursements.
- Employee Stock Options – Opportunities to share in talentflow’s long‑term growth.
- Remote Work Support – Home‑office setup assistance, high‑speed internet subsidy, and ergonomic equipment.
- Community Impact – Volunteer days and charitable giving programs aligned with talentflow’s mission.
How to Apply
If you are passionate about delivering seamless AV and telecom experiences, thrive in a fast‑paced, technology‑driven environment, and want to be part of a world‑class entertainment brand, we want to hear from you. Submit your resume and a concise cover letter highlighting your most relevant achievements.
Take the next step in your career with talentflow – where imagination meets technology.
Ready to Join?
Click the button below to start your application process. We look forward to welcoming you to the talentflow family!
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