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About brighthush
At brighthush, we are redefining the intersection of technology and life sciences. Our mission is to empower researchers, clinicians, and regulators with AI‑driven data analytics that accelerate discovery, improve patient outcomes, and streamline compliance. We partner with pharmaceutical companies, academic institutions, and contract research organizations to deliver cloud‑native platforms that transform clinical workflows, enhance data integrity, and reduce time‑to‑market for new therapies. With a culture rooted in curiosity, collaboration, and impact, brighthush is the catalyst for the next generation of clinical research.
Position Overview
We are looking for a seasoned Senior Technical Program Manager who thrives on orchestrating complex, cross‑functional initiatives in a fast‑paced, remote environment. In this role, you will be the architect of our customer delivery engine, ensuring that each implementation delivers measurable value, adheres to regulatory standards, and positions our clients for long‑term success. You will partner with product, engineering, sales, and customer success to translate strategic goals into operational excellence, while championing a culture of continuous improvement and client advocacy.
Why brighthush?
- Mission‑Driven Impact: Shape the future of clinical research by delivering solutions that directly improve patient care.
- Remote‑First Flexibility: Work from anywhere in the United States with a fully supported virtual environment.
- Competitive Total Rewards: Earn a market‑aligned salary, robust benefits, and growth‑oriented incentives.
- Learning & Development: Access to mentorship, industry conferences, and internal knowledge hubs.
- Inclusive Culture: A diverse, transparent, and collaborative workplace that values every voice.
Key Responsibilities
- Project Leadership: Own the end‑to‑end lifecycle of multiple concurrent implementations, ensuring on‑time, on‑budget, and on‑scope delivery. Develop detailed project plans, resource allocations, and risk mitigation strategies.
- Stakeholder Management: Build and sustain trust with clients, internal product teams, engineering, sales, and support. Facilitate regular status meetings, manage expectations, and translate business needs into actionable technical requirements.
- Training & Enablement: Design and deliver comprehensive training programs—including workshops, webinars, and self‑service documentation—to empower client teams and accelerate adoption.
- Process Optimization: Continuously refine implementation methodologies, tools, and templates. Lead retrospectives to capture lessons learned and embed best practices across the organization.
- Risk & Issue Management: Proactively identify risks, develop mitigation plans, and resolve issues. Escalate critical blockers to senior leadership and ensure timely resolution.
- Metrics & Reporting: Track key performance indicators (KPIs), generate status reports, and present insights to senior leadership and client stakeholders.
- Cross‑Functional Collaboration: Partner with product, engineering, and customer success to ensure seamless hand‑off and ongoing support, fostering a unified customer experience.
- Client Advocacy: Serve as the client’s voice within brighthush, feeding insights back into product roadmap, service enhancements, and strategic initiatives.
Essential Qualifications
- Minimum 5+ years of program or implementation management experience, preferably in clinical research or life‑sciences delivery.
- Proven track record of managing multiple complex projects simultaneously, delivering on time and within budget.
- Deep understanding of clinical trial workflows, regulatory requirements (FDA, EMA, HIPAA), and data governance principles.
- Excellent written and verbal communication skills in English, with the ability to translate technical concepts for non‑technical audiences.
- Hands‑on experience with project management tools (Jira, Asana, MS Project) and CRM systems.
- Demonstrated ability to train and empower client teams, creating lasting knowledge transfer.
- Self‑motivated, detail‑oriented, and capable of thriving in a fast‑paced, remote environment.
Preferred Qualifications
- Background in clinical data management, e‑clinical systems, or clinical informatics.
- Experience working with AI/ML solutions in healthcare or research settings.
- Project Management Professional (PMP) or equivalent certification.
- Prior experience in a SaaS or cloud‑based product delivery role.
- Knowledge of agile methodologies and experience leading cross‑functional agile teams.
Core Competencies & Skills
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Leadership: Inspire and guide diverse teams toward shared goals.
- Analytical Acumen: Translate data into actionable insights.
- Customer Focus: Deep empathy for client challenges and a passion for delivering value.
- Adaptability: Thrive in a dynamic environment with evolving priorities.
- Collaboration: Work seamlessly across functional boundaries.
- Problem‑Solving: Identify root causes and implement effective solutions.
Career Growth & Development
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Technical Program Manager, you will:
- Lead high‑impact projects that shape the future of clinical research technology.
- Mentor junior program managers and cross‑functional team members.
- Participate in leadership development programs and industry conferences.
- Explore opportunities to transition into product management, customer success leadership, or strategic consulting roles.
- Contribute to thought leadership through whitepapers, webinars, and speaking engagements.
Work Environment & Culture
brighthush champions a culture of innovation, transparency, and inclusion. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual stand‑ups and cross‑team syncs.
- Monthly all‑hands meetings featuring product updates and industry insights.
- Open‑door communication channels with leadership.
- Regular team‑building events, hackathons, and wellness initiatives.
Compensation & Benefits
We offer a competitive total rewards package designed to attract top talent and support your well‑being:
- Base Salary: USD 100,000 – 120,000 per year, commensurate with experience.
- 401(k) Matching: Up to 4% of your salary.
- Paid Time Off: Generous PTO, including vacation, sick leave, and personal days.
- Health, dental, and vision insurance plans.
- Professional development stipend and conference reimbursement.
- Flexible work hours and remote work stipend.
- Employee wellness program and mental health resources.
How to Apply
If you are a strategic, client‑centric leader with a passion for life‑sciences technology, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Join brighthush and help shape the future of clinical research, one implementation at a time.
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