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About brighthush
brighthush is a forward‑thinking technology partner that empowers life‑sciences organizations to harness the full potential of AI and data analytics. With a deep commitment to improving patient outcomes, clinical research efficiency, and regulatory compliance, brighthush delivers cutting‑edge software solutions that streamline clinical workflows, enhance data integrity, and accelerate the translation of research into real‑world impact. Our mission is to bridge the gap between advanced technology and human expertise, ensuring that every stakeholder—from investigators to patients—receives the support they need to succeed.
Position Overview
We are seeking an experienced Senior Technical Program Manager to lead the end‑to‑end delivery of our life‑sciences customer solutions. In this role, you will orchestrate complex implementation projects, coordinate cross‑functional teams, and train customers to maximize the value of our platform. You will be the linchpin that ensures our clients achieve seamless adoption, operational excellence, and measurable ROI.
Why brighthush?
- Work with a mission‑driven team that is reshaping the future of clinical research.
- Enjoy a remote‑first culture that values flexibility, collaboration, and work‑life balance.
- Benefit from a competitive salary and comprehensive benefits package.
- Grow your career through continuous learning, mentorship, and exposure to cutting‑edge technology.
Key Responsibilities
- Project Leadership: Own the full project lifecycle for multiple concurrent implementations, ensuring on‑time, on‑budget, and on‑scope delivery.
- Stakeholder Management: Build and maintain strong relationships with clients, internal product teams, engineering, sales, and support to align expectations and drive success.
- Training & Enablement: Design and deliver comprehensive training programs for client personnel, including workshops, webinars, and documentation.
- Process Optimization: Continuously refine implementation methodologies, tools, and templates to improve efficiency and quality.
- Risk & Issue Management: Proactively identify risks, develop mitigation plans, and resolve issues to keep projects on track.
- Metrics & Reporting: Track key performance indicators (KPIs), generate status reports, and present insights to senior leadership.
- Cross‑Functional Collaboration: Partner with product, engineering, and customer success to ensure seamless hand‑off and ongoing support.
- Client Advocacy: Serve as the client’s advocate within brighthush, ensuring their voice informs product roadmap and service enhancements.
Essential Qualifications
- Minimum 5+ years of program or implementation management experience, preferably in clinical research or life‑sciences delivery.
- Proven track record of managing multiple complex projects simultaneously, delivering on time and within budget.
- Strong understanding of clinical trial workflows, regulatory requirements (e.g., FDA, EMA, HIPAA), and data governance.
- Excellent communication skills in English, with the ability to translate technical concepts for non‑technical audiences.
- Experience with project management tools (e.g., Jira, Asana, MS Project) and CRM systems.
- Demonstrated ability to train and empower client teams, creating lasting knowledge transfer.
- Self‑motivated, detail‑oriented, and capable of thriving in a fast‑paced, remote environment.
Preferred Qualifications
- Background in clinical data management, e‑clinical systems, or clinical informatics.
- Experience working with AI/ML solutions in healthcare or research settings.
- Project Management Professional (PMP) or equivalent certification.
- Prior experience in a SaaS or cloud‑based product delivery role.
- Knowledge of agile methodologies and experience leading cross‑functional agile teams.
Core Competencies & Skills
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Leadership: Inspire and guide diverse teams toward shared goals.
- Analytical Acumen: Translate data into actionable insights.
- Customer Focus: Deep empathy for client challenges and a passion for delivering value.
- Adaptability: Thrive in a dynamic environment with evolving priorities.
- Collaboration: Work seamlessly across functional boundaries.
- Problem‑Solving: Identify root causes and implement effective solutions.
Career Growth & Development
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Technical Program Manager, you will:
- Lead high‑impact projects that shape the future of clinical research technology.
- Mentor junior program managers and cross‑functional team members.
- Participate in leadership development programs and industry conferences.
- Explore opportunities to transition into product management, customer success leadership, or strategic consulting roles.
- Contribute to thought leadership through whitepapers, webinars, and speaking engagements.
Work Environment & Culture
brighthush champions a culture of innovation, transparency, and inclusion. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual stand‑ups and cross‑team syncs.
- Monthly all‑hands meetings featuring product updates and industry insights.
- Open‑door communication channels with leadership.
- Regular team‑building events, hackathons, and wellness initiatives.
Compensation & Benefits
We offer a competitive total rewards package designed to attract top talent and support your well‑being:
- Base Salary: USD 100,000 – 120,000 per year, commensurate with experience.
- 401(k) Matching: Up to 4% of your salary.
- Paid Time Off: Generous PTO, including vacation, sick leave, and personal days.
- Health, dental, and vision insurance plans.
- Professional development stipend and conference reimbursement.
- Flexible work hours and remote work stipend.
- Employee wellness program and mental health resources.
How to Apply
If you are a strategic, client‑centric leader with a passion for life‑sciences technology, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Join brighthush and help shape the future of clinical research, one implementation at a time.
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