About brighthush
brighthush is a pioneering security powerhouse that sits at the intersection of blockchain innovation and rigorous risk mitigation. Since our inception in 2015, we have become the gold standard for on‑chain finance, empowering the next wave of digital assets with cutting‑edge research, open‑source tooling, and industry‑leading audit expertise. Our mission is simple yet ambitious: accelerate the world’s transition to an open, transparent financial system that is fortified by the most advanced security practices.
With a portfolio that spans more than $35 trillion in on‑chain value, our open‑source contract libraries are the backbone of the top tokenized money markets and stablecoins. We partner with leading institutions and crypto‑native teams—from institutional custodians to decentralized protocols—to secure the full development lifecycle of smart contracts, infrastructure, and developer tooling.
At brighthush, we blend AI‑native security tooling with deep research and a decade of audit experience. Our culture thrives on curiosity, collaboration, and a relentless commitment to excellence. If you’re passionate about shaping the future of finance and want to work with a team that values innovation, integrity, and impact, brighthush is the place for you.
The Customer Success Team
The Customer Success (CS) team at brighthush is the linchpin that connects our clients, product, and delivery functions. We own full project lifecycles—from kickoff to post‑delivery support—ensuring that every engagement delivers measurable value, fosters long‑term partnership, and drives renewal and expansion. Our CS professionals are trusted advisors, project managers, and technical experts who keep stakeholders aligned, risks mitigated, and outcomes on track.
Key Responsibilities
- Own the Engagement: Serve as the primary point of contact for strategic ecosystem accounts, managing the entire lifecycle from kickoff through renewal and expansion.
- Drive Delivery: Lead client kickoffs, manage scope via a structured change‑order process, oversee audit delivery, coordinate quality reviews, and proactively elevate risks to leadership.
- Administer Program Governance: Operate day‑to‑day governance frameworks—RASCI matrices, workstream structures, engagement models—maintaining cadence, metrics, and artifacts such as milestone plans, scope definitions, and RAID logs.
- Orchestrate Technical Delivery: Facilitate architecture and requirements sessions with client engineering teams, translate outcomes into actionable milestones, and manage backlogs, sprints, and stage gates across audit and engineering squads.
- Coordinate Third‑Party Infrastructure: Align delivery timelines and technical specifications with external infrastructure providers, supporting senior leadership in commercial and contractual decisions.
- Facilitate Dependency Mapping & Risk Management: Coordinate stakeholder dependencies, resolve operational blockers, and maintain a risk and compliance register with a regular governance cadence.
- Build Account Intelligence: Maintain deep knowledge of each ecosystem’s goals, tech stack, governance, roadmap, and funding landscape to anticipate client needs and surface opportunities.
- Grow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, craft renewal narratives, and contribute directly to recurring revenue targets.
- Engage Technically: Review codebases at a high level for estimation, hold meaningful technical conversations with client engineering teams, and translate between client context and brighthush delivery teams.
- Operate with Rigor: Monitor team performance against key delivery metrics—resource utilization, allocation, on‑time delivery—using internal tooling (GitHub, Notion, Slack, HubSpot, and automation systems) to streamline workflows.
- Deliver Unreasonable Hospitality: Exceed client expectations at every touchpoint, setting the standard for exceptional care and making judgment calls that AI cannot replicate.
Essential Qualifications
- 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer‑facing technical role.
- Proven track record managing complex, multi‑stakeholder technical delivery on time and within scope, with renewal and expansion responsibilities.
- Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture—proficiency in Solidity or Rust reading is a plus.
- Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open‑source business models; genuine passion for the space.
- Exceptional relationship‑building skills—clients choose to work with you because they value your expertise.
- Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives.
- Superb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones.
- Advanced English; excellent written and verbal communication, comfortable presenting to a CTO and CFO in the same meeting.
- Advanced knowledge of project management and collaboration tools—including GitHub, Notion, Linear, Slack, and HubSpot.
- Comfort working in a fully remote, async‑first, globally distributed environment.
Preferred Qualifications
- Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations.
- Familiarity with brighthush’s product suite (Contracts, Open‑Source Tools, Audits, AI Auditor).
- Project management certification (PMP, Scrum Master, or equivalent).
- Background in solutions consulting, technical pre‑sales, or professional services delivery.
- Experience in a high‑growth startup building processes from scratch.
- PMO or people‑management experience.
Skills & Competencies
- Strategic thinking and execution across technical and business domains.
- Stakeholder management across C‑suite, engineering, product, and legal teams.
- Risk assessment, mitigation, and escalation with a data‑driven mindset.
- Agile and waterfall project management methodologies.
- Data analysis and reporting—turning metrics into actionable insights.
- Strong communication: storytelling, negotiation, and facilitation.
- Adaptability: thriving in fast‑paced, evolving environments.
- Commitment to continuous learning and professional development.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the blockchain landscape. We invest heavily in your growth through:
- Structured mentorship programs pairing you with senior leaders across product, engineering, and security.
- Access to industry conferences, workshops, and hackathons—both virtual and in‑person.
- Internal learning paths covering advanced security research, AI tooling, and blockchain economics.
- Opportunities to lead cross‑functional initiatives, product launches, and new market expansions.
- Clear promotion pathways: from Program Manager to Senior Program Manager, Director of Customer Success, and beyond.
Work Environment & Company Culture
Our culture is built on the pillars of trust, transparency, and impact. Key highlights include:
- Fully remote, async‑first model that empowers you to work from anywhere while staying connected through regular virtual huddles.
- Inclusive, diverse, and collaborative teams that celebrate different perspectives and drive innovation.
- Regular virtual town halls, hack days, and knowledge‑sharing sessions to keep everyone aligned and inspired.
- Open communication channels—Slack, Notion, and weekly all‑hands meetings—ensuring transparency across the organization.
- Commitment to work‑life balance with flexible hours, generous time‑off policies, and a focus on mental well‑being.
Compensation & Perks
While specific figures vary by experience and location, brighthush offers a competitive total‑reward package that includes:
- Base salary commensurate with market standards for senior technical program managers.
- Performance‑based bonuses tied to project delivery, client satisfaction, and revenue growth.
- Equity or stock‑option plans to share in the company’s long‑term success.
- Health, dental, and vision insurance for you and your dependents.
- Unlimited paid time off and flexible vacation policies.
- Parental leave: 8 weeks for primary caregivers, 4 weeks for secondary caregivers, plus a one‑time $3,600 baby bonus.
- Home‑office stipend up to $500 for equipment and workspace setup.
- Monthly stipend for co‑working space or remote‑work expenses.
- Continuous learning budget for courses, certifications, and conferences.
- Annual company retreats and global gatherings to strengthen team bonds.
How to Apply
If you’re ready to lead transformative security engagements, build lasting client relationships, and shape the future of blockchain finance, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can make an impact at brighthush.
Equal Opportunity Statement
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, sexual orientation, religion, national origin, or any other characteristic that makes each of us unique.
Recruitment Process
Our interview process is designed to be thorough yet respectful of your time. It typically includes:
- Recruiter Call (30 minutes)
- Hiring Manager Call (30 minutes)
- Team Interview (30 minutes)
- Paid Work Test (up to 20 hours of paid work)
- Reference Checks
We also use AI‑powered tools to assist in reviewing applications and assessing candidate qualifications, but all hiring decisions involve human review. For any questions about the recruitment process or to request a human review, please contact us at careers@brighthush.com.
Join brighthush and help us build the most secure, open, and innovative financial ecosystem in the world.
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