About nexahire
nexahire is a global leader in retail technology, dedicated to creating seamless, customer‑centric experiences across physical and digital storefronts. With a mission to be the world’s most customer‑centric organization, nexahire empowers millions of customers worldwide through innovative products, data‑driven insights, and a culture that celebrates curiosity, collaboration, and continuous improvement.
Why nexahire?
- Impact at Scale: Your work will touch the lives of millions of customers and shape the future of retail technology.
- Innovation Hub: Join a team that thrives on experimentation, machine learning, and cutting‑edge engineering.
- Growth & Development: Enjoy structured career paths, mentorship programs, and access to learning resources that keep you ahead of industry trends.
- Diverse & Inclusive Culture: We value diverse backgrounds and perspectives, fostering an environment where every voice is heard.
- Competitive Compensation: nexahire offers a comprehensive package that includes base salary, equity, bonuses, and a full suite of benefits.
Role Overview
As a Senior Technical Program Manager, you will lead cross‑functional initiatives that drive customer experience improvements for nexahire’s B2C customers. You will partner with engineering, product management, data science, and operations teams to design, build, and launch solutions that solve customer problems the first time, leveraging machine learning models, automation, and human‑centered design.
Key Responsibilities
- Program Leadership: Own end‑to‑end program lifecycles, from vision to delivery, ensuring alignment with nexahire’s strategic goals.
- Cross‑Functional Collaboration: Facilitate communication and decision‑making across engineering, product, data science, and operations, fostering a shared sense of ownership.
- Stakeholder Management: Build relationships with senior leaders, translate business objectives into actionable program plans, and provide transparent status updates.
- Data‑Driven Decision Making: Conduct deep dives into analytics, identify pain points, and define key performance indicators (KPIs) that measure impact.
- Process & System Improvement: Map existing workflows, uncover bottlenecks, and design scalable solutions that reduce friction for both customers and associates.
- Resource & Timeline Management: Allocate resources, manage budgets, and set realistic milestones while mitigating risks.
- Quality & Compliance: Ensure all deliverables meet nexahire’s quality standards and comply with regulatory requirements.
- Mentorship & Team Development: Coach junior program managers and cross‑functional team members, fostering a culture of continuous learning.
- Innovation Advocacy: Champion new ideas, experiment with emerging technologies, and bring fresh perspectives to the table.
Essential Qualifications
- 7+ years of experience leading technical programs with direct engineering involvement.
- 5+ years of technical product or program management experience, preferably in a large, fast‑moving environment.
- 3+ years of hands‑on software development experience, enabling you to speak fluently with engineering teams.
- Proven track record of managing cross‑functional programs, building processes, and coordinating release schedules.
- Strong analytical mindset with the ability to translate data insights into actionable program strategies.
- Excellent communication skills, capable of presenting complex ideas to both technical and non‑technical audiences.
- Experience with machine learning or data‑driven product development is highly desirable.
Preferred Qualifications
- 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.
- Demonstrated ability to define and track KPIs/SLA metrics that drive multi‑million dollar business outcomes.
- Experience reporting to senior leadership and influencing strategic decisions.
- Background in retail or customer service technology, with a deep understanding of omnichannel customer journeys.
- Familiarity with agile frameworks (Scrum, Kanban) and program management tools (Jira, Confluence, MS Project).
Skills & Competencies
- Strategic Thinking & Visioning
- Stakeholder Engagement & Influence
- Data Analysis & Insight Generation
- Risk Management & Mitigation
- Process Design & Optimization
- Team Leadership & Coaching
- Adaptability & Resilience
- Strong Written & Verbal Communication
- Technical Fluency in Software Development & ML Concepts
Career Growth & Learning Opportunities
At nexahire, your career trajectory is supported by:
- Structured leadership development programs that prepare you for senior roles.
- Access to internal and external training, certifications, and conferences.
- Mentorship from seasoned leaders across the organization.
- Opportunities to lead high‑impact initiatives that shape nexahire’s product roadmap.
- Cross‑functional rotations that broaden your skill set and network.
Work Environment & Culture
nexahire thrives on a culture of collaboration, experimentation, and continuous improvement. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Our teams work in flexible, hybrid settings, supported by state‑of‑the‑art tools and resources that enable high performance and work‑life balance.
Compensation & Benefits
While specific figures vary by location and role, nexahire offers a competitive total compensation package that includes:
- Base salary commensurate with experience and market benchmarks.
- Equity options that align your success with nexahire’s growth.
- Performance‑based bonuses and incentive programs.
- Comprehensive health, dental, and vision coverage for you and your family.
- Generous paid time off (PTO), including vacation, sick leave, and personal days.
- Retirement savings plan with company match.
- Parental leave policies that support new parents.
- Wellness programs, including mental health resources and fitness stipends.
- Employee assistance programs and career counseling.
How to Apply
Ready to make a difference at nexahire? Submit your application through our career portal or reach out to our recruiting team for more information. We encourage candidates from all backgrounds to apply, especially those who bring unique perspectives and a passion for customer experience.
Closing
Join nexahire and lead transformative programs that redefine how customers interact with retail technology. Your expertise will shape the future of customer experience, empower associates, and drive business success on a global scale. If you are driven by impact, innovation, and collaboration, we want to hear from you.
Apply for this job