About careerpulse
careerpulse is a global leader in the aviation and travel services industry, delivering seamless experiences to millions of passengers every day. With a heritage that dates back to the early days of commercial flight, careerpulse has evolved into a technology‑forward organization that leverages data, analytics, and innovative platforms to drive operational excellence and personalized customer journeys. Our mission is to connect people, cultures, and economies while fostering a workplace where curiosity, collaboration, and continuous learning thrive.
Why This Role Matters
As the Senior Technical Program Leader – Customer Data Platform, you will be at the heart of careerpulse’s digital transformation. You will own the end‑to‑end delivery of critical initiatives that power our Customer Data Platform (CDP) built on the Adobe Experience Platform (AEP). Your work will directly influence how careerpulse captures, unifies, and activates customer data to create hyper‑personalized experiences across every touchpoint—from booking and check‑in to loyalty programs and post‑flight services. This is a high‑visibility, remote‑first position that offers the chance to shape strategy, mentor cross‑functional teams, and drive measurable business impact on a global scale.
Key Responsibilities
- Strategic Leadership: Define, communicate, and execute the CDP roadmap, ensuring alignment with careerpulse’s enterprise‑wide objectives and long‑term vision.
- Program Planning & Execution: Create detailed project plans, resource forecasts, and risk mitigation strategies; monitor progress against milestones, budgets, and quality standards.
- Stakeholder Collaboration: Partner closely with product owners, marketing, IT, data science, and compliance teams to translate business needs into technical requirements and governance frameworks.
- Solution Architecture: Guide the design and implementation of scalable data ingestion, storage, and activation pipelines within the Adobe Experience Platform and related ecosystem tools.
- Cross‑Functional Coordination: Facilitate transparent communication channels across dispersed teams, ensuring that all parties stay informed, aligned, and empowered to make decisions.
- Risk & Issue Management: Proactively identify potential blockers, develop contingency plans, and drive swift resolution of technical and operational challenges.
- Performance Monitoring: Establish key performance indicators (KPIs) for data quality, platform reliability, and campaign effectiveness; regularly report insights to senior leadership.
- Mentorship & Culture Building: Coach and develop junior team members, champion a culture of innovation, continuous improvement, and data‑driven decision making.
- Industry Vigilance: Stay abreast of emerging trends, best practices, and regulatory changes in data privacy, customer analytics, and cloud technologies, integrating relevant insights into careerpulse’s strategy.
Essential Qualifications (Minimum Requirements)
- Proven experience (5+ years) in program or project management within data‑centric environments, preferably with customer data platforms or marketing technology stacks.
- Strong technical foundation in data management, including familiarity with Adobe Experience Platform, data ingestion frameworks, and API‑driven integrations.
- Demonstrated ability to lead large, cross‑functional teams through complex, multi‑phase initiatives while maintaining scope, schedule, and budget.
- Excellent interpersonal and communication skills, with a track record of building trusted relationships across business units and external partners.
- Problem‑solving mindset: ability to diagnose systemic issues, propose actionable solutions, and drive consensus.
- Experience in digital, e‑commerce, marketing, or loyalty program domains is highly desirable.
- High school diploma or equivalent required; a bachelor’s degree in Business, Computer Science, Information Systems, or a related field is preferred.
- U.S. work authorization and minimum age of 18.
Preferred Qualifications (Competitive Edge)
- Professional certifications such as PMP, PgMP, or Agile Scrum Master.
- Hands‑on experience with Adobe Experience Platform, Adobe Workfront, JIRA, or comparable project management tools.
- Deep understanding of omnichannel marketing strategies, data privacy regulations (GDPR, CCPA), and best‑in‑class data governance practices.
- Background working in large enterprises or Fortune 500‑type organizations, especially within the travel or hospitality sectors.
- Advanced degree (MBA, MS) or relevant graduate coursework.
Core Skills & Competencies
- Technical Acumen: Ability to discuss data architecture, cloud services, and platform integrations with engineers and architects.
- Leadership & Influence: Inspire confidence, drive accountability, and motivate teams without direct authority.
- Analytical Thinking: Translate complex data sets into actionable business insights.
- Agile Methodologies: Comfortable navigating Scrum, Kanban, and hybrid frameworks to accelerate delivery.
- Communication: Craft clear, concise executive‑level presentations and detailed technical documentation.
- Customer‑Centric Mindset: Keep the end‑user experience at the forefront of every decision.
Career Growth & Learning Opportunities
careerpulse invests heavily in the professional development of its people. In this role, you will have access to:
- Leadership development programs, including mentorship from senior executives and executive coaching.
- Tuition reimbursement for industry‑relevant certifications and advanced degrees.
- Internal training libraries covering data engineering, cloud architecture, product management, and emerging technologies.
- Opportunities to work on high‑visibility, global initiatives that can fast‑track you to senior director or VP‑level positions.
- Cross‑functional rotations that broaden your perspective across marketing, operations, and technology.
Work Environment & Culture at careerpulse
careerpulse embraces a flexible, remote‑first work model that empowers employees to thrive wherever they are most productive. Our culture is built on four pillars:
- Collaboration: Virtual “hubs” and regular town‑hall meetings keep teams connected and aligned.
- Innovation: We encourage experimentation, rapid prototyping, and a fail‑fast mentality.
- Inclusion: A diverse workforce is celebrated through Employee Resource Groups, inclusive policies, and equitable career pathways.
- Well‑Being: Comprehensive health, financial, and family‑support programs ensure our people feel safe, healthy, and motivated.
Compensation, Perks & Benefits
careerpulse offers a competitive salary package complemented by a robust benefits suite designed to support you and your loved ones:
- Base salary ranging up to $35 per hour (or market‑aligned annual compensation for salaried equivalents).
- Annual performance‑based bonuses and profit‑sharing plans.
- 401(k) with a 3 % automatic contribution and up to a 6 % company match.
- Comprehensive medical, dental, and vision coverage—including HSA‑eligible options.
- Life and disability insurance (short‑term and long‑term) paid by the company.
- Generous paid time off: 2–5 weeks of vacation based on tenure, plus 7 paid personal days and 7–10 paid holidays.
- Parental leave: up to 12 weeks at 100 % pay for birthing parents; 2 weeks paid for non‑birthing, adoptive, or surrogate parents.
- Flexible work arrangements, including remote‑first policies and hybrid office access.
- Well‑being stipends, fitness program reimbursements, and mental‑health resources.
- Education assistance, including tuition reimbursement and access to on‑demand learning platforms.
- Travel perks: unlimited standby travel on careerpulse flights, discounted airfare, and exclusive vacation packages.
- Employee discount programs covering hotels, car rentals, insurance, and more than 500 partner offers.
- Family‑friendly benefits such as fertility assistance, adoption reimbursement (up to $30 k), and backup care for children, elders, or pets.
- Recognition programs like the careerpulse Chairman’s Club and peer‑nominated awards.
- Volunteer opportunities and a corporate social responsibility fund that supports community initiatives worldwide.
How to Apply
If you are passionate about turning data into meaningful experiences, thrive in a fast‑paced, remote environment, and are ready to lead transformative programs at a world‑renowned organization, we want to hear from you. Submit your resume and a concise cover letter outlining your relevant experience and why you’re excited to join careerpulse.
We Encourage You to Apply!
Even if you don’t meet every single requirement, we value diverse perspectives and would love to learn more about your unique background. careerpulse is committed to building an inclusive workforce where every voice is heard.
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