Unlock Your Career Potential with hirevault
In a world where data drives decisions and personalization shapes customer journeys, hirevault stands at the forefront of digital transformation. With a legacy of innovation that spans decades, hirevault has evolved into a global leader in customer experience technology, empowering brands to deliver seamless, data‑driven interactions across every touchpoint. Our mission is simple: to transform raw data into actionable insights that elevate the customer experience and accelerate business growth.
We’re looking for an experienced Senior Technical Program Leader to spearhead our Customer Data Platform (CDP) and Adobe Experience Platform (AEP) initiatives. This role is pivotal in ensuring that hirevault’s data strategy aligns with our broader business objectives, while delivering high‑impact projects on time, within scope, and on budget. If you thrive in a fast‑paced, collaborative environment and are passionate about leveraging technology to unlock customer value, we want to hear from you.
Key Responsibilities
As the Senior Technical Program Leader, you will:
- Strategic Leadership: Define and execute the CDP and AEP roadmap, ensuring alignment with hirevault’s vision and market demands.
- Program Management: Oversee end‑to‑end delivery of complex, cross‑functional programs, managing timelines, budgets, and resource allocations.
- Stakeholder Collaboration: Partner with product, data science, marketing, and engineering teams to translate business requirements into technical solutions.
- Governance & Compliance: Establish robust data governance frameworks, security protocols, and compliance standards across all data initiatives.
- Risk & Issue Management: Proactively identify risks, develop mitigation plans, and resolve technical challenges that arise during program execution.
- Process Improvement: Continuously refine program management processes, incorporating industry best practices and emerging technologies.
- Team Mentorship: Coach and develop program managers and technical leads, fostering a culture of collaboration, innovation, and continuous learning.
- Performance Reporting: Deliver clear, data‑driven status reports to executive leadership, highlighting milestones, risks, and business impact.
- Vendor & Partner Management: Coordinate with external vendors and partners to ensure seamless integration of third‑party solutions.
- Innovation Advocacy: Stay ahead of industry trends, evaluating new tools and platforms that can enhance hirevault’s data capabilities.
Essential Qualifications
- 10+ years of program or project management experience, with a minimum of 5 years in data platform or personalization initiatives.
- Proven track record of delivering large‑scale, enterprise‑wide programs that drive measurable business outcomes.
- Strong interpersonal and communication skills, capable of influencing stakeholders at all levels.
- Deep technical understanding of customer data management, data warehousing, and analytics pipelines.
- Experience in digital, e‑commerce, marketing, or loyalty environments.
- Demonstrated ability to build and nurture cross‑functional teams in a remote or hybrid setting.
- High school diploma or equivalent; bachelor’s degree in a related field preferred.
- Legal authorization to work in the United States.
Preferred Qualifications
- Professional certification in program or project management (PMP, PgMP, PMI-ACP, or equivalent).
- Hands‑on experience with Adobe Experience Platform, Adobe Experience Cloud, or comparable CDPs.
- Familiarity with omnichannel marketing strategies and execution challenges.
- Proficiency in enterprise project management tools such as Adobe Workfront, JIRA, Asana, or Microsoft Project.
- Experience leading programs within a Fortune 500 or similarly large organization.
- Background in data governance, privacy regulations (GDPR, CCPA), and data security best practices.
Skills & Competencies
- Strategic Thinking: Ability to translate business goals into actionable program plans.
- Analytical Acumen: Strong data literacy and the capacity to interpret complex metrics.
- Leadership: Proven ability to inspire and guide diverse teams toward shared objectives.
- Communication: Exceptional written and verbal communication skills, with experience presenting to C‑suite executives.
- Adaptability: Comfortable navigating ambiguity and pivoting strategies in a dynamic environment.
- Collaboration: Skilled at building partnerships across functional lines and external vendors.
- Problem‑Solving: Creative thinker who can troubleshoot technical and organizational challenges.
- Time Management: Mastery of prioritization and resource allocation to meet tight deadlines.
Career Growth & Learning Opportunities
At hirevault, your professional development is a top priority. As a Senior Technical Program Leader, you will:
- Lead high‑visibility initiatives that directly influence hirevault’s strategic direction.
- Mentor junior program managers and technical leads, shaping the next generation of leaders.
- Participate in executive‑level strategy sessions, gaining exposure to senior leadership.
- Access a robust learning ecosystem, including on‑demand courses, certifications, and industry conferences.
- Benefit from a clear career ladder that rewards impact, innovation, and leadership.
- Explore cross‑functional roles within hirevault, such as product management, data science, or digital transformation.
Work Environment & Culture
hirevault is committed to fostering an inclusive, collaborative, and forward‑thinking culture. Our remote‑first approach empowers you to work from anywhere while staying connected through:
- Regular virtual town halls and all‑hands meetings.
- Cross‑functional collaboration tools (Slack, Teams, Confluence).
- Flexible work hours that accommodate global teams.
- A culture that celebrates diversity, equity, and inclusion.
- Employee resource groups that connect professionals around shared interests.
- Community outreach and volunteer opportunities.
Compensation & Benefits
While specific figures vary by experience and location, hirevault offers a competitive total compensation package that includes:
- Base salary commensurate with market rates for senior program leaders.
- Performance‑based bonuses and profit‑sharing opportunities.
- 401(k) plan with company match and automatic contribution.
- Health, dental, and vision insurance plans with HSA options.
- Life and disability insurance coverage.
- Paid time off: vacation, personal days, and paid holidays.
- Parental leave: up to 12 weeks for birthing parents and 2 weeks for adoptive or surrogate parents.
- Unlimited travel privileges for business and personal use.
- Discounts on hirevault products, partner services, and travel.
- Comprehensive wellness programs, including mental health resources.
- Professional development stipend and tuition reimbursement.
- Employee recognition programs and peer‑nominated awards.
- Access to a digital library of learning resources and industry publications.
How to Apply
Ready to take the next step in your career? Submit your resume and a cover letter outlining how your experience aligns with the responsibilities and qualifications above. We encourage candidates who are passionate about data, technology, and customer experience to apply—even if you feel you’re not a perfect match. At hirevault, we value diverse perspectives and are committed to building a workforce that reflects the communities we serve.
To apply, click the link below or visit our careers page:
About hirevault
Hirevault is an Equal Employment Opportunity / affirmative action employer. We provide reasonable accommodations in our application and selection process for qualified individuals, including those with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We Encourage You to Apply!
Even if you feel you’re not a perfect match, we’d love to hear from you. If you’re passionate about delivering exceptional customer experiences and driving business growth through innovative technology solutions, we invite you to apply for this exciting opportunity at hirevault.