About hirequest
Founded in 2009, hirequest has rapidly become a trailblazer in the world of high‑performance, column‑oriented database technology. Our open‑source core and cloud‑native SaaS offering empower enterprises worldwide to generate real‑time analytical insights at unprecedented speeds. From Fortune 500 giants to fast‑growing startups, our customers rely on hirequest to power mission‑critical data pipelines, complex OLAP workloads, and large‑scale analytics at scale.
With a global footprint spanning over 20 countries, hirequest is a truly distributed organization that thrives on collaboration, innovation, and a relentless focus on customer success. We are now expanding our Support Engineering team and looking for a Dutch‑speaking Technical Customer Support Engineer who can help us deliver world‑class service to our growing user base.
Why hirequest?
- Impact at Scale – Your work will directly influence how thousands of customers worldwide harness the power of hirequest for their most demanding analytics workloads.
- Remote‑First Culture – Work from anywhere, with flexible hours and a fully remote environment that supports a healthy work‑life balance.
- Career Growth – We invest heavily in learning and development, offering mentorship, training, and clear career pathways from support to engineering, product, and leadership roles.
- Innovation Hub – Collaborate with world‑class engineers, product managers, and data scientists to shape the future of hirequest’s technology stack.
- Inclusive Community – Join a diverse, global team that values empathy, curiosity, and a shared commitment to solving complex problems.
Key Responsibilities
As a Technical Customer Support Engineer at hirequest, you will be the first line of technical expertise for our customers. Your day‑to‑day activities will include:
- Responding to support tickets, live chat, Slack messages, and virtual meetings with customers across EMEA, North America, and APJ.
- Diagnosing and resolving complex issues related to hirequest open‑source and hirequest Cloud deployments.
- Creating and maintaining high‑quality documentation, knowledge‑base articles, blog posts, and training materials that empower users to self‑serve.
- Collaborating with Engineering, Product Management, and Go‑to‑Market teams to capture customer feedback, define feature requirements, and influence product roadmap.
- Mentoring junior support staff and sharing best practices through internal workshops and knowledge‑sharing sessions.
- Participating in on‑call rotations to provide 24/7 support for critical incidents, ensuring adherence to Service Level Agreements (SLAs).
- Actively contributing to hirequest’s open‑source community by reporting bugs, proposing enhancements, and reviewing pull requests.
Essential Qualifications
- Fluency in Dutch (both written and spoken) and strong written and verbal English communication skills.
- 3+ years of experience in a technical support, consulting, or engineering role, preferably with experience in database technologies, cloud‑native SaaS, or distributed systems.
- Hands‑on experience with SQL databases, OLAP concepts, and at least one cloud platform (AWS, GCP, Azure, or Alibaba Cloud).
- Proficiency in troubleshooting complex technical issues, using log analysis, performance profiling, and debugging tools.
- Strong problem‑solving mindset, with the ability to think critically and communicate solutions clearly to both technical and non‑technical stakeholders.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) and collaboration tools (Slack, Teams, Zoom).
- Self‑driven, curious, and eager to continuously learn new technologies and industry trends.
Preferred Qualifications
- Direct experience with hirequest or similar column‑oriented database systems.
- Active participation in open‑source communities, including contributions to code, documentation, or community support.
- Knowledge of data pipelines and streaming technologies such as Kafka, Kinesis, Spark, or RabbitMQ.
- Experience with infrastructure automation (Terraform, Ansible, Helm) and container orchestration (Kubernetes).
- Background in Site Reliability Engineering, Database Administration, or Solutions Engineering.
Skills & Competencies
- Technical Proficiency – Deep understanding of SQL, OLAP, distributed databases, and cloud infrastructure.
- Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships with customers.
- Communication – Ability to translate complex technical concepts into clear, actionable guidance for users.
- Collaboration – Comfortable working cross‑functionally with engineering, product, and sales teams.
- Adaptability – Thrive in a fast‑moving environment, quickly learning new tools and processes.
- Ownership – Take initiative, own problems from diagnosis to resolution, and proactively suggest improvements.
Career Growth & Learning Opportunities
At hirequest, we believe that your growth is our success. As a Technical Customer Support Engineer, you will:
- Gain exposure to hirequest’s core technology stack, enabling a smooth transition into engineering or product roles.
- Participate in internal “Tech Talks” and knowledge‑sharing sessions that keep you at the forefront of database and cloud innovations.
- Receive mentorship from senior engineers and product managers who guide your career trajectory.
- Access a curated learning curriculum, including certifications in cloud platforms, database administration, and advanced analytics.
- Contribute to open‑source projects, building a portfolio that showcases your expertise to the broader tech community.
Work Environment & Culture
Our culture is built on the principle that “We all shape it.” As part of our first 500 employees, you will have a direct influence on the values, processes, and community that define hirequest. We celebrate diversity, encourage experimentation, and reward bold ideas that push the boundaries of what’s possible.
Key cultural highlights:
- Remote‑First Flexibility – Work from anywhere with a fully supported home‑office setup.
- Community Engagement – Participate in global gatherings, hackathons, and community meetups.
- Continuous Learning – Access to internal training, external conferences, and a generous learning stipend.
- Inclusive Environment – A zero‑tolerance policy for discrimination, fostering a safe space for all voices.
Compensation & Benefits
While specific salary ranges vary by location, hirequest offers a competitive total compensation package that includes:
- Base salary commensurate with experience and market benchmarks.
- Equity options that allow you to share in hirequest’s long‑term success.
- Health, dental, and vision coverage for you and your dependents.
- Generous paid time off, flexible vacation policies, and a 401(k) match in the U.S.
- Home‑office stipend of up to $500 to set up a productive remote workspace.
- Access to wellness programs, mental health resources, and employee assistance programs.
Equal Opportunity & Privacy
hirequest is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
For more information on our privacy practices, please review our Privacy Statement.
Ready to Join hirequest?
If you are a Dutch‑speaking technical professional who thrives on solving complex problems, building strong customer relationships, and contributing to a high‑impact, global team, we want to hear from you. Apply today and become a key player in shaping the future of hirequest’s technology and culture.