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About brighthush
brighthush is a trailblazing developer‑first platform that empowers teams to store, manage, and rotate application secrets with the highest level of security and ease of use. Our mission is simple yet powerful: make secrets management so intuitive that developers can focus on building great products instead of wrestling with infrastructure security. With a growing community of thousands of developers, DevOps engineers, and security professionals worldwide, brighthush is at the forefront of the secrets‑management revolution, delivering cutting‑edge solutions that blend automation, compliance, and user‑centric design.
As we expand our footprint across the United States and beyond, we’re looking for a passionate, results‑driven Senior Technical Customer Success Manager to become the voice of our customers, ensuring they achieve maximum value from our platform while driving adoption, retention, and expansion. If you thrive in a fast‑paced, tech‑centric environment and love turning complex technical challenges into simple, delightful customer experiences, brighthush wants to hear from you.
Why Join brighthush?
- Impactful Work: Directly influence the success of developers and security teams who rely on brighthush to protect their most sensitive data.
- Growth & Learning: Access to continuous learning resources, mentorship from industry leaders, and the opportunity to shape product roadmaps based on real customer feedback.
- Culture of Innovation: A collaborative, inclusive environment where ideas are valued, experimentation is encouraged, and every team member can contribute to the company’s vision.
- Competitive Compensation: Base salary range of USD 105,000 – 140,000 per year, complemented by performance bonuses and equity opportunities.
- Comprehensive Benefits: Generous paid time off, 401(k) with company match, health, dental, vision, and a robust parental leave policy.
- Remote‑First Flexibility: Work from anywhere in the United States with a fully supported remote infrastructure.
Key Responsibilities
As the Senior Technical Customer Success Manager at brighthush, you will be the linchpin between our product, engineering, and the customers who depend on it. Your day‑to‑day responsibilities will include:
- Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new customers, ensuring a smooth transition from trial to production. Deliver tailored training sessions, create onboarding playbooks, and set up success metrics.
- Account Growth & Expansion: Identify upsell and cross‑sell opportunities within existing accounts. Work closely with the sales and product teams to craft expansion plans that align with customer goals.
- Technical Advocacy & Support: Serve as the primary technical liaison for customers, troubleshooting complex issues, providing best‑practice guidance, and escalating problems to engineering when necessary.
- Customer Health & Retention: Monitor key health indicators (NPS, usage metrics, renewal dates) and proactively address risks. Conduct quarterly business reviews (QBRs) to showcase value and align on future roadmap items.
- Product Feedback Loop: Capture and prioritize customer feedback, translating it into actionable insights for the product roadmap. Champion the customer voice in internal meetings.
- Community Building: Foster a vibrant community of developers and security professionals through webinars, meetups, and online forums. Encourage knowledge sharing and peer support.
- Process Improvement: Continuously refine customer success processes, documentation, and tooling to increase efficiency and scalability.
Essential Qualifications
- 3+ years of customer‑facing experience in technical account management, customer success, or a related role within the developer, DevOps, or security product space.
- Deep technical acumen: comfortable discussing cloud infrastructure, CI/CD pipelines, secrets management, and security best practices.
- Proven track record of driving retention and expansion in a SaaS environment.
- Exceptional communication skills: able to translate complex technical concepts into clear, actionable guidance for both technical and non‑technical stakeholders.
- Self‑starter mentality: thrives in a remote, high‑velocity environment and takes initiative to solve problems before they become obstacles.
- Experience with collaboration tools such as Slack, Jira, Confluence, and customer success platforms (e.g., Gainsight, Totango).
- Strong analytical mindset: comfortable working with data to derive insights and inform strategy.
Preferred Qualifications
- Background in software engineering or DevOps, with hands‑on experience in cloud platforms (AWS, GCP, Azure).
- Familiarity with secrets‑management solutions, encryption standards, and compliance frameworks (PCI‑DSS, SOC 2, GDPR).
- Experience leading customer success teams or mentoring junior team members.
- Knowledge of API design, SDKs, and integration patterns.
- Previous exposure to high‑growth tech startups and the ability to thrive in a fast‑moving environment.
Skills & Competencies
- Technical Fluency: Ability to dive deep into code, architecture, and security protocols.
- Customer‑Centric Mindset: Passion for building lasting relationships and delivering measurable value.
- Strategic Thinking: Align customer goals with business objectives and product capabilities.
- Project Management: Manage multiple accounts, initiatives, and cross‑functional projects simultaneously.
- Data‑Driven Decision Making: Leverage metrics to assess health, forecast churn, and identify growth opportunities.
- Collaboration & Influence: Work effectively with engineering, sales, marketing, and product teams.
- Adaptability: Navigate ambiguity, pivot quickly, and maintain composure under pressure.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Senior Technical Customer Success Manager, you will:
- Progress to a Director of Customer Success role, overseeing a global team and shaping the company’s customer strategy.
- Participate in leadership development programs, including mentorship from senior executives and cross‑functional workshops.
- Attend industry conferences, hackathons, and security summits to stay ahead of emerging trends.
- Contribute to open‑source projects and community initiatives, enhancing your professional portfolio.
- Access to a curated learning library covering cloud security, DevOps practices, and customer success methodologies.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, transparency, and continuous improvement. Our culture is built on:
- Inclusivity: A diverse team that respects different perspectives and encourages open dialogue.
- Collaboration: Regular virtual town halls, cross‑team hack days, and informal coffee chats.
- Innovation: A “fail fast, learn fast” mindset that empowers employees to experiment and iterate.
- Well‑being: Mental health resources, wellness stipends, and a culture that respects work‑life balance.
Compensation & Benefits
We offer a competitive total rewards package designed to attract top talent and support your long‑term success:
- Base Salary: USD 105,000 – 140,000 per year, commensurate with experience.
- Performance Bonus: Annual bonus tied to individual and company performance metrics.
- Equity: Stock options that vest over four years, giving you a stake in brighthush’s future.
- Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
- Retirement: 401(k) plan with company match up to 4%.
- Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
- Parental Leave: Generous paid parental leave for new parents.
- Remote Work: Fully supported remote work environment with home‑office stipend.
- Professional Development: Budget for conferences, courses, and certifications.
How to Apply
If you’re ready to take your career to the next level and help developers worldwide secure their secrets with confidence, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.
Closing Statement
At brighthush, we’re not just building a product; we’re building a community of innovators who trust us to keep their secrets safe. As a Senior Technical Customer Success Manager, you’ll be at the heart of that community, turning technical expertise into customer success stories. If you’re driven by impact, passionate about technology, and eager to grow with a forward‑thinking team, we encourage you to apply now and join us on this exciting journey.
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