HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Senior technical consultant- ITSM in USA. Below is the detailed job description.
Title: Senior technical consultant- ITSM
Location: USA Remote
Job Description:
Role Summary
We are seeking an experienced ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.
Key Responsibilities
Configure and implement ServiceNow ITSM modules:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
CMDB
Develop and customize ServiceNow applications using:
Business Rules
Client Scripts
Script Includes
Flow Designer
UI Policies
UI Actions
Record Producers
Catalog Items
Build and maintain integrations using:
REST APIs
SOAP APIs
IntegrationHub
MID Servers
Develop workflow automation and approval processes.
Support platform upgrades, patching, deployments, and production support activities.
Troubleshoot and resolve ServiceNow application and integration issues.
Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
Participate in code reviews and follow ServiceNow development best practices.
Create technical design documents and unit test documentation.
Support Agile delivery processes including sprint planning, development, testing, and deployment.
Mandatory Skills
ServiceNow Platform
ITSM
Service Catalog
CMDB
Flow Designer
IntegrationHub
Service Portal / Employee Center
Development
JavaScript
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
ACLs
Integrations
REST APIs
SOAP APIs
MID Server
Import Sets
Transform Maps
Methodology
ITIL
Agile / Scrum
Preferred Certifications
Mandatory
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
ServiceNow Certified Application Developer (CAD)
Additional Advantage
ITIL v4 Foundation
CIS-Discovery
CIS-Data Foundations
CIS-CSM
CIS-HRSD
Experience Requirements
3-7 years of ServiceNow experience
Minimum 3 years of ITSM implementation experience
Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
Experience with ServiceNow integrations and workflow automation.
Experience working with enterprise customers in implementation or support projects.
Good understanding of ServiceNow development lifecycle and best practices.