Job Description:
• Manage and supervise the day-to-day operations of assigned client team members, including performance metrics, accountability, work distribution, performance evaluations, and integration of Project Management team services
• Grow and develop the Project Management team through succession plans and individual development plans
• Manage study milestones and proactively communicate with clients
• Apply best practices for budget and risk management and maintain accurate system documentation
• Coordinate and monitor progress toward Project Management goals
• Consult with clients regarding the impact of their decisions and align delivery with their definition of success
• Foster continuous improvement, quality, and productivity through consistent implementation, use, and review of SOPs
• Monitor and track resolution of client escalations, issues, and concerns
• Identify, track, and resolve service failures while implementing preventative actions
• Collaborate across global teams, functions, and boundaries to remove barriers and optimize client delivery
• Coordinate and manage a regional team and global clients to implement team strategy, structures, processes, and metrics
• Deliver outstanding client satisfaction
Requirements:
• Bachelor’s degree in life science, medical, scientific, technical, or laboratory discipline
• 5 or more years of experience as a people leader
• 2 or more years of experience managing leaders with direct reports
• 2 or more years of experience leading pharmaceutical or biotechnology projects
• Preferred: 2 or more years of experience in Central Laboratory Services
• Preferred: 1 or more years of experience in clinical research
• Preferred: 1 or more years of experience leading database management, study design, or global project management in the clinical research industry
• Preferred: 1 or more years of experience in quality event management (CAPA handling)
• Experience managing leaders and larger teams of up to 20 or more
• Ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment
• Strong negotiation skills in a global, cross-functional environment
• Exceptional written, verbal, and interpersonal communication abilities
• Strong customer service orientation and commitment to collaborative teamwork
• High level of initiative and ability to work effectively across cross-functional teams
• Strengths in planning, problem solving, and organizational execution
• Demonstrated success driving continuous improvement and managing change
• Experience in team building, influencing stakeholders, and resolving conflict
• Track record of delivering complex projects on time and to quality standards
Benefits:
• Annual bonus under the Labcorp Bonus Plan
• Discretionary short- and long-term incentive packages may be included
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan