Job Description:
• Administer Windows desktop using Microsoft Systems Center Configuration Manager and troubleshoot for Enterprise Desktop Engineering.
• Support a customer base of approximately 60,000 computers and users.
• Act as an escalation point for LAN Administration and desktop support teams.
• Conduct thorough testing of applications before deployment.
• Design solutions that conform to institutional policies, standards, and guidelines.
• Install and configure server hardware and operating systems.
• Monitor and tune systems for optimum performance levels.
• Provide server level administration and assist users as per documented procedures.
• Collaborate with vendors and internal teams to deliver quality products.
Requirements:
• Bachelor's Degree.
• Three years of related experience.
• At least 1-2 years’ experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting.
• Advanced knowledge with Microsoft Systems Center Configuration Manager (SCCM).
• Other Windows desktop administration tools such as LAN Desk or Quest KACE are a plus.
• At least 1-2 years of end user support experience with Windows OS.
• One to two years of experience of using Active Directory Users and Computers tools and managing Active Directory Group Policy Management.
• Knowledge of creating, linking, administering and maintaining a Group Policy Object using the Group Policy Management Console.
• Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting.
Benefits:
• Total rewards package that supports employees' health, life, career, and retirement.
• More information can be found here: https://hr.jhu.edu/benefits-worklife/