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About brighthush
brighthush is a forward‑thinking technology partner that empowers federal agencies and secure‑government customers with cutting‑edge cloud solutions. With a culture rooted in agility, innovation, and a relentless commitment to security, we help our clients move at the speed of thought while maintaining the highest standards of compliance and reliability. As a senior member of our infrastructure team, you will play a pivotal role in designing, deploying, and operating mission‑critical telecommunication services that keep our government partners connected and compliant.
Position Overview
We are seeking a seasoned Senior Systems Administrator to lead the administration of our AWS GovCloud environment, with a primary focus on Amazon Connect Customer and associated telephony workloads. In this role, you will be responsible for ensuring 24/7 availability, security, and performance of our cloud‑native infrastructure, while collaborating closely with DevSecOps, network, and application teams to deliver seamless, secure communication services.
Key Responsibilities
- Administer and support cloud‑native infrastructure powering telecommunication systems, emphasizing AWS‑hosted services such as Amazon Connect Customer, EC2, and S3.
- Perform day‑to‑day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux‑based virtual machines.
- Manage telephony workloads and services within Amazon Connect, ensuring high availability, security, and performance for mission‑critical communication.
- Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk; diagnose and resolve infrastructure issues to maintain 24/7 uptime.
- Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi‑factor authentication to comply with security standards.
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
- Support secure data backup and recovery processes for cloud environments, aligning with federal continuity and audit requirements.
- Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
- Participate in SAFe Agile ceremonies, including planning, stand‑ups, retrospectives, and system demos.
- Serve in an on‑call rotation, ensuring rapid response to service‑impacting incidents in telecommunication systems.
Essential Qualifications
- Active Secret Clearance.
- 7+ years of experience administering Linux systems.
- At least 3 years of AWS cloud infrastructure experience, preferably within GovCloud or similar secure environments.
- Deep understanding of Amazon Connect Customer operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
- Proficiency with AWS IAM, CloudWatch, S3, EC2, and CloudFormation.
- Strong networking knowledge in cloud environments, including VPC, routing tables, security groups, and load balancing.
- Hands‑on experience automating cloud infrastructure using Ansible, Terraform, or CloudFormation.
- Knowledge of cloud security best practices, including NIST 800‑53 and FedRAMP‑aligned controls.
- Experience working in SAFe Agile environments using JIRA and Confluence.
Preferred Qualifications
- Experience with AWS Connect Customer/Lex/Lambda integration and advanced call routing strategies.
- Demonstrated ability to design and implement secure, scalable telephony architectures in a federal environment.
- Familiarity with Splunk for log aggregation, monitoring, and alerting.
- Experience with disaster recovery planning and execution for cloud‑native services.
- Certifications such as AWS Certified Solutions Architect – Professional, AWS Certified SysOps Administrator – Associate, or equivalent.
Core Skills & Competencies
- Advanced Linux system administration and troubleshooting.
- Expertise in AWS GovCloud security and compliance frameworks.
- Strong scripting skills (Bash, Python, or PowerShell) for automation and monitoring.
- Proficiency with IaC tools (Terraform, CloudFormation, Ansible).
- Excellent communication skills, capable of translating technical concepts to non‑technical stakeholders.
- Collaborative mindset, comfortable working across cross‑functional teams.
- Adaptability to fast‑paced environments and evolving technology landscapes.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. You will have access to:
- Continuous learning programs, including AWS training, security certifications, and advanced telephony workshops.
- Mentorship from senior architects and security leaders.
- Opportunities to lead high‑impact projects, such as designing new secure communication platforms or expanding our GovCloud footprint.
- Cross‑functional rotations that expose you to DevSecOps, network engineering, and compliance teams.
- Clear career pathways from Senior Systems Administrator to Lead Systems Engineer, Cloud Architect, or Security Lead.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, transparency, and mutual respect. We offer a flexible, remote‑first work model that supports work‑life balance while fostering collaboration through virtual stand‑ups, hackathons, and knowledge‑sharing sessions. Our team values:
- Agility – we embrace SAFe principles to deliver incremental value.
- Security – every decision is evaluated against federal security standards.
- Collaboration – cross‑team communication is encouraged through JIRA, Confluence, and Slack.
- Inclusivity – we celebrate diverse perspectives and provide a supportive environment for all employees.
Compensation & Benefits
We offer a competitive salary range of $95,000 – $110,000, commensurate with experience and qualifications. In addition to base pay, you will receive:
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Life insurance and short‑term/long‑term disability coverage.
- Paid vacation, holidays, and flexible time off.
- Remote work stipend and equipment allowance.
- Professional development budget and conference sponsorship.
- Employee wellness programs and mental health resources.
How to Apply
Ready to join a team that is shaping the future of secure cloud communications for federal agencies? Submit your application through our careers portal or send your resume and cover letter to hr@brighthush.com. We look forward to exploring how your expertise can help us deliver reliable, secure, and innovative telephony solutions.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require a reasonable accommodation during the application process, please contact hr@brighthush.com.
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