About brighthush
brighthush is a leading technology partner that delivers cutting‑edge information management solutions to federal government agencies across the United States. With a relentless focus on innovation, security, and customer success, brighthush empowers public sector organizations to transform their operations, streamline communications, and protect critical data. Our team is built on a foundation of collaboration, continuous learning, and a passion for solving complex challenges in a highly regulated environment.
Why Join brighthush?
At brighthush, you’ll work with a diverse group of experts who are dedicated to making a real difference in the public sector. We offer a dynamic, inclusive culture that values creativity, integrity, and professional growth. Whether you’re a seasoned systems administrator or a rising star in cloud operations, you’ll find the support, resources, and opportunities you need to thrive.
Position Overview
We are seeking a highly skilled Senior Systems Administrator with deep expertise in Amazon Connect and AWS cloud environments to lead the design, deployment, and maintenance of our telephony and infrastructure solutions. This role is critical to ensuring the reliability, security, and scalability of our contact center operations for federal clients. The successful candidate will be responsible for managing on‑call rotations, troubleshooting complex issues, and driving continuous improvement initiatives across a distributed, remote workforce.
Key Responsibilities
- Infrastructure Management: Design, implement, and maintain AWS-based infrastructure that supports Amazon Connect, EC2, S3, Lambda, and other cloud services. Ensure high availability, fault tolerance, and optimal performance.
- Telephony Operations: Administer Amazon Connect telephony workloads, including call routing, IVR configuration, real‑time monitoring, and post‑call analytics. Collaborate with business stakeholders to align telephony solutions with operational goals.
- Security & Compliance: Enforce strict security policies, perform regular vulnerability assessments, and maintain compliance with federal regulations such as FedRAMP, NIST, and DoD standards. Manage IAM roles, encryption keys, and audit trails.
- Monitoring & Incident Response: Configure and maintain monitoring tools (CloudWatch, Splunk, AWS CloudTrail) to detect anomalies, performance bottlenecks, and security incidents. Lead root‑cause analysis and implement corrective actions.
- Automation & Configuration Management: Develop and maintain infrastructure-as-code using Terraform, CloudFormation, and Ansible. Automate routine tasks, deployments, and patch management to reduce manual effort and minimize errors.
- On‑Call Leadership: Participate in a 24/7 on‑call rotation, providing rapid response to critical incidents. Document incident workflows, runbooks, and post‑mortem reports to foster continuous improvement.
- Collaboration & Knowledge Sharing: Work closely with DevOps, security, and application teams to integrate new features, troubleshoot issues, and share best practices. Mentor junior staff and contribute to a culture of learning.
- Documentation & Reporting: Create and maintain comprehensive system documentation, architecture diagrams, and operational runbooks. Provide regular status reports to stakeholders and senior leadership.
Essential Qualifications
- Minimum of 7 years of hands‑on Linux administration experience, with a strong focus on enterprise environments.
- At least 3 years of proven experience managing AWS cloud services, including EC2, S3, Lambda, CloudFormation, and Terraform.
- Deep knowledge of Amazon Connect operations, configuration, and optimization.
- Active Secret clearance and U.S. citizenship required.
- Strong understanding of network protocols, TCP/IP, DNS, VPN, and VoIP technologies.
- Experience with monitoring and logging tools such as CloudWatch, Splunk, and AWS CloudTrail.
- Proficiency in scripting languages (Python, Bash, PowerShell) and automation frameworks (Ansible, Terraform).
- Excellent problem‑solving skills, with the ability to diagnose complex issues under pressure.
- Effective communication skills, both written and verbal, to collaborate with cross‑functional teams.
- Physical ability to lift up to 50 pounds, as required for occasional equipment handling.
Preferred Qualifications
- Experience with AWS GovCloud (US‑Gov) and federal compliance frameworks.
- Knowledge of Amazon Lex, Amazon Polly, and other AI/ML services integrated with Amazon Connect.
- Certifications such as AWS Certified Solutions Architect – Associate or Professional, AWS Certified SysOps Administrator, or equivalent.
- Background in DevOps practices, CI/CD pipelines, and containerization (Docker, ECS, EKS).
- Experience leading or participating in incident response teams and conducting post‑mortem analyses.
- Familiarity with JIRA, Confluence, and other collaboration tools used in agile environments.
Skills & Competencies
- Strategic thinking and the ability to translate business requirements into technical solutions.
- Strong analytical mindset with a focus on data‑driven decision making.
- Adaptability to rapidly changing priorities and emerging technologies.
- Commitment to security best practices and continuous improvement.
- Team‑player attitude with a willingness to mentor and share knowledge.
Career Growth & Learning Opportunities
At brighthush, we believe that professional development is a shared responsibility. As a Senior Systems Administrator, you will:
- Lead high‑impact projects that shape the future of federal telephony and cloud infrastructure.
- Earn advanced certifications and attend industry conferences, workshops, and training sessions.
- Progress into leadership roles such as Lead Systems Engineer, Cloud Architect, or Director of Infrastructure.
- Participate in cross‑functional initiatives that broaden your skill set beyond traditional systems administration.
- Receive mentorship from senior leaders who have a track record of success in the public sector.
Work Environment & Culture
Our remote-first culture empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community. We foster an environment where:
- Innovation is celebrated and new ideas are welcomed.
- Work‑life balance is respected, with flexible scheduling and generous paid time off.
- Team members are encouraged to pursue continuous learning and skill enhancement.
- Diversity, equity, and inclusion are core values that shape our hiring, onboarding, and daily interactions.
Compensation & Benefits
We offer a competitive salary range of $95,000 – $110,000 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and holiday schedule.
- Professional development stipend for certifications, courses, and conferences.
- Flexible work hours and remote work options.
- Employee assistance program and wellness resources.
How to Apply
If you are a seasoned systems administrator with a passion for cloud infrastructure, telephony, and federal compliance, we want to hear from you. Join brighthush and help us deliver secure, reliable, and innovative solutions to our government partners.
To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity. We look forward to exploring how you can contribute to our mission of empowering public sector organizations.
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