Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- M365 administration issues of any kind.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications:
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting Azure.
- Proficient in Microsoft Entra Admin Center.
- Minimum of five years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
Job KPIs:
- CSAT: Scores filled out by clients using the rating system in tickets.
- Quality Score: Assessments performed by the training and quality team.
- Utilization: Hours entered into tickets in the ticketing system.
- Hours / Ticket: Average number of hours entered per service ticket.
- First-touch closed: Tickets completed with one time entry.
Job Requirements:
- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor.
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
- Excellent command of the English language both spoken and written.
- Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
- Able to pass our online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Compensation: Pay rates start at Php 112,500.00 and vary by experience and location.
Benefits:
- Comprehensive Health Plans / HMO (Employee & Dependent/s).
- Life Insurance.
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
- Paid Time Off (starts at 15 days per year).
- Maternity/Paternity Leave.
- Paid US Holiday.
- Night Shift Bonus.
- Salary Advancement/Loan.
- Health & Wellness Program.
- Company-paid training and certification.
5+ years IT support experience; Windows/Mac OS, Server 2016-2025, VMWare, Hyper-V, Azure, Microsoft Entra, MS Office, Active Directory, backup software, endpoint security; home office setup; English proficiency; NBI clearance for PH applicants; on-call rotation.
Key Responsibilities
- resolving technical issues
- providing remote support
- escalating complex problems
Skills & Tools
Windows, Mac OS, Server 2016, Server 2025, VMWare, Hyper-V, Azure, Microsoft Entra Admin Center, Microsoft Office, Active Directory, backup software, endpoint cybersecurity, Microsoft Authenticator
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Philippines
- Salary: PHP 1,350,000 – 1,350,000 / year
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
- Generous parental leave
About Intelligent Technical Solutions
A managed service provider delivering remote IT support and technical solutions. — Industry: Information Technology