About brighthush and the Identity Revolution
At brighthush, we’re redefining how people and businesses connect, authenticate, and interact in a digital-first world. As the leading force in identity and access management, brighthush empowers organizations to secure their most valuable assets—data, applications, and users—while delivering frictionless experiences across devices, platforms, and geographies. Our Customer Identity Cloud (CIC) is the backbone that powers millions of consumer and enterprise interactions, ensuring that every login, every transaction, and every data exchange is safe, compliant, and scalable.
We’re on a mission to make identity truly personal and universal. Whether you’re a small startup, a global enterprise, or a public sector agency, brighthush provides the tools and services that let you focus on growth, innovation, and customer delight—without compromising on security or performance.
Why Join brighthush?
- Impact at Scale – Your work will directly influence the reliability of services that serve hundreds of millions of users worldwide.
- Innovation Culture – We champion continuous learning, experimentation, and the application of cutting‑edge technologies.
- Remote‑First Flexibility – Work from anywhere, with a fully distributed team that values autonomy, collaboration, and work‑life balance.
- Competitive Compensation – Base salary, equity, performance bonuses, and a comprehensive benefits package that keeps you and your family healthy and secure.
- Diversity & Inclusion – brighthush is committed to building a workforce that reflects the communities we serve, fostering belonging and equal opportunity for all.
Role Overview
As a Senior Staff Site Reliability Engineer (SRE) on the Customer Identity Cloud team, you will be the guardian of our platform’s uptime, performance, and resilience. You’ll partner closely with product engineers, quality assurance, platform architects, and security teams to design, build, and operate systems that meet the highest standards of reliability and scalability. Your influence will shape the long‑term technical strategy, drive automation, and ensure that our services consistently exceed customer availability expectations.
Key Responsibilities
- Reliability Leadership – Own the end‑to‑end reliability of CIC services, from design through production, ensuring 99.999% availability and rapid incident response.
- FedRAMP Champion – Lead brighthush’s FedRAMP compliance initiatives, collaborating with security and compliance teams to maintain and expand our federal certifications.
- On‑Call Excellence – Participate in a rotating on‑call schedule that guarantees 24/7 coverage for critical systems, driving root‑cause analysis and post‑mortem improvements.
- Observability & Monitoring – Design and refine monitoring dashboards, alerting rules, and automated anomaly detection to surface issues before they impact users.
- Infrastructure Automation – Develop and maintain Terraform, Helm, and Go‑based tooling that provisions, scales, and secures our cloud infrastructure across AWS, Azure, and GCP.
- Process & Tooling Evangelist – Lead the continuous improvement of SRE processes, including incident management, change control, and capacity planning, to increase operational efficiency.
- Team Mentorship – Mentor junior SREs and cross‑functional engineers, fostering a culture of knowledge sharing and professional growth.
- Scalability Architecture – Collaborate with platform architects to design microservices, database sharding, and container orchestration strategies that support exponential user growth.
- Security & Compliance Integration – Work with security teams to embed best practices—such as encryption, key management, and threat detection—into the CI/CD pipeline.
- Continuous Delivery Advocacy – Champion automated testing, blue‑green deployments, and canary releases to reduce risk and accelerate feature delivery.
Essential Qualifications
- Minimum 6 years of professional experience as a Site Reliability Engineer, DevOps Engineer, or Platform Engineer in a SaaS environment.
- Proficiency in Go (Golang) for building high‑performance services and tooling.
- Hands‑on experience managing large‑scale infrastructure with Terraform and Kubernetes (Helm, Kustomize).
- Deep understanding of cloud platforms—AWS, Azure, and/or GCP—including networking, IAM, and managed services.
- Experience with FedRAMP or other government compliance frameworks.
- Strong background in microservices architecture, containerization, and service mesh technologies.
- Proven track record of designing and operating highly available, scalable systems that support millions of concurrent users.
- Excellent communication skills, both verbal and written, with the ability to produce clear technical documentation and incident reports.
- Comfortable working in a fully distributed, remote environment with a focus on self‑direction and collaboration.
- U.S. Person status (Citizen, Permanent Resident, Refugee, or Asylee) is required for this role.
Preferred Qualifications
- Experience with Observability Platforms such as Datadog, New Relic, or Prometheus.
- Knowledge of SQL/No‑SQL databases (PostgreSQL, MySQL, DynamoDB, Cosmos DB) and data modeling at scale.
- Familiarity with web technologies (HTTP/2, WebSockets, gRPC) and secure communication protocols (TLS, OAuth, OpenID Connect).
- Background in security engineering, including vulnerability scanning, penetration testing, and threat modeling.
- Experience with automation frameworks such as Ansible, Chef, or Puppet.
- Prior involvement in incident response drills, tabletop exercises, or SRE community events.
Skills & Competencies
- Technical Leadership – Ability to guide cross‑functional teams through complex reliability challenges.
- Problem‑Solving Mindset – Systematic, data‑driven approach to diagnosing and resolving production issues.
- Collaboration & Influence – Strong interpersonal skills to work effectively with product, security, and operations stakeholders.
- Agile & DevOps Practices – Comfortable with iterative development, continuous integration, and continuous delivery pipelines.
- Adaptability – Thrive in a fast‑moving environment, quickly learning new technologies and adjusting priorities.
- Ownership & Accountability – Take responsibility for outcomes, from design decisions to post‑incident reviews.
Career Growth & Learning Opportunities
At brighthush, we believe that the best talent grows through challenge, mentorship, and exposure to diverse projects. As a Senior Staff SRE, you’ll:
- Lead high‑impact initiatives that shape the future of identity technology.
- Mentor junior engineers and contribute to the SRE community through internal tech talks and external conferences.
- Participate in cross‑team hackathons, innovation sprints, and product‑roadmap planning sessions.
- Access continuous learning resources—online courses, certifications, and internal knowledge bases—to stay ahead of industry trends.
- Earn recognition through brighthush’s leadership development programs and performance‑based equity awards.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our distributed teams rely on:
- Weekly all‑hands meetings to align on vision and progress.
- Real‑time communication tools (Slack, Zoom, Microsoft Teams) for instant collaboration.
- Clear documentation practices, with a central knowledge base that keeps everyone on the same page.
- Inclusive hiring and promotion processes that celebrate diverse perspectives.
- Regular virtual team‑building events, hackathons, and wellness initiatives.
Compensation, Perks, and Benefits
We offer a competitive total rewards package that includes:
- Base Salary – $160,000–$240,000 USD for candidates in California (excluding the San Francisco Bay Area), Colorado, New York, and Washington; $179,000–$269,000 USD for the San Francisco Bay Area.
- Equity – Stock options or RSUs, subject to vesting schedules.
- Performance Bonus – Annual bonus potential tied to company and individual performance.
- Health & Wellness – Comprehensive medical, dental, and vision coverage, including mental health resources.
- Retirement Plans – 401(k) with company match.
- Flexible Spending Accounts – FSAs for healthcare and dependent care.
- Paid Time Off – Generous PTO, sick leave, and parental leave policies.
- Professional Development – Budget for conferences, certifications, and training courses.
- Remote Work Stipend – Home office setup allowance.
Equal Opportunity & Inclusion
brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, disability, or veteran status. We also consider qualified applicants with criminal records in accordance with applicable laws. If you require reasonable accommodations during the application or interview process, please let us know.
Ready to Shape the Future of Identity?
If you’re a lifelong learner who thrives on solving complex reliability challenges, loves to collaborate across disciplines, and is ready to make a tangible impact on millions of users, we want to hear from you. Join brighthush and help us build a world where identity belongs to everyone.
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