WHO WE ARE
Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.
THE ROLE
The Senior Solutions Advisor is a key contributor to the Solution Advisory team, leveraging deep product knowledge, industry expertise, and advanced consultative skills to empower clients and drive positive business outcomes. This role balances strategic customer engagement with operational excellence, serving as a bridge between clients, internal teams, and product innovation. Senior Solution Advisors provide tailored guidance and ensure customer satisfaction through 1:1 engagements, content creation, and cross-functional support. This role directly supports the Manager, Solution Advisory in executing the Solution Advisory program and achieving organizational goals.
YOU WILL
Partner with clients to understand their unique needs and provide tailored, prescriptive recommendations and best practices to drive software adoption and business success.
Lead and execute complex 1:1 including:
Discovery calls to define customer objectives and assess software optimization opportunities.
Developing engagement plans with clear goals, timelines, and recurring meeting schedules.
Delivering tailored guidance on software utilization and best practices.
Act as a subject matter expert (SME) and advocate for the Ncontracts product suite, contributing insights to internal committees, training sessions, and cross-functional initiatives.
Collaborate with cross-functional teams, including Customer Success, Product, Sales, and Implementation, to align customer needs with organizational priorities.
Collaborate with enablement and deliver impactful content, such as Nstruct and Ndepth resources, to enhance customer understanding and product utilization.
Partner with Enablement to coach and train the broader CS organization on product knowledge and consultative best practices, serving as an internal SME resource that raises product proficiency across Support, Implementation, and Customer Success.
Contribute SME-level product knowledge to the design and development of product certification programs, partnering with Enablement to build a formal certification pathway for the CS org.
Facilitate group learning and collaboration through structured programs, such as: Office Hours, Release Readiness, Release Readiness Recap, Roadmap, and Business Reviews.
Contribute to community engagement by participating in forums and delivering thought leadership in the Nsider community and participate in the quarterly Nsider Live events.
Maintain documentation of advisory engagements and outcomes in Salesforce, ensuring transparency and continuity in customer relationships.
Mentor junior Solution Advisors, fostering a culture of excellence and continuous learning within the team.
Maintain current certifications and knowledge of industry regulations, trends, and best practices in Governance, Risk, and Compliance.
Maintain software knowledge and proficiency across the Ncontracts, Venminder, and/or Quantitative suite with SME level of proficiency of at least five modules.
YOU BRING
6+ years of experience in Vendor Management, Compliance, Business Continuity, Enterprise Risk Management, or related fields and/or related software experience.
Proven ability to manage complex customer relationships and deliver results in a highly collaborative, matrixed environment.
Exceptional problem-solving and analytical skills, with a customer-focused mindset.
Strong communication and presentation skills, capable of engaging stakeholders at all levels.
Proficiency in Microsoft Office Suite, Salesforce, and web-based conferencing tools.
Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.
Ability to manage multiple projects and work with multiple teams concurrently, while communicating with professionals at various levels in a predominantly remote environment.
Consultative and customer-focused approach and engagement style.
Ability to navigate, escalate, and lead efforts on complex customer requests.
NICE TO HAVE
4-year degree preferred
Relevant financial industry certifications (e.g., Certified Risk Manager, Certified Regulatory Compliance Manager) a plus.
WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:
A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!
*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will be provided at the time of offer.
AAP/EEO Statement
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
6+ years in vendor management, compliance, business continuity, enterprise risk management or related software; strong communication and analytical skills; proficiency in Microsoft Office, Salesforce, and web conferencing tools.
Key Responsibilities
- advising clients
- delivering guidance
- mentoring advisors
Skills & Tools
Microsoft Office, Salesforce
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 90,000 – 130,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Ncontracts
A provider of integrated risk management and compliance solutions for financial institutions. — Industry: Information Technology