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About brighthush – Empowering the Future of Digital Business
brighthush is a leading technology partner that transforms fragmented, legacy systems into seamless, secure, and scalable digital experiences. With a portfolio that spans API management, micro‑services orchestration, identity and access management, and cloud‑native integration solutions, we help businesses of all sizes accelerate innovation, reduce time‑to‑market, and deliver measurable value to their customers. Headquartered in France, brighthush serves a global client base—from Fortune 500 enterprises to fast‑growing startups—across finance, healthcare, retail, manufacturing, and beyond.
Our mission is simple yet ambitious: to make digital transformation effortless and sustainable. We combine cutting‑edge technology with a customer‑centric mindset, fostering a culture of curiosity, collaboration, and continuous learning. Whether you’re a seasoned engineer or an emerging talent, brighthush offers a dynamic environment where you can grow, learn, and make a real impact on the world’s most important businesses.
Why This Role Matters in Today’s Digital Landscape
Enterprises today rely on APIs, micro‑services, and identity solutions to power digital experiences that are fast, secure, and personalized. The pace of change is relentless: new compliance standards, evolving cloud platforms, and the rise of edge computing demand technology teams that are agile, secure, and customer‑centric. At brighthush, we sit at the intersection of these trends, providing the tools and expertise that enable our clients to stay ahead of the curve. As a Senior Software Engineer & Customer Success Technical Consulting Lead, you will be at the forefront of this transformation, translating complex technical challenges into tangible business value for our global customers.
Role Overview
In this hybrid role, you will act as the technical bridge between brighthush’s cutting‑edge products and the businesses that rely on them. You will own complex support cases, design and deliver tailored solutions, and mentor a small team of engineers to ensure that every customer achieves success with our platform. You will also be the voice of the customer inside the engineering organization, translating real‑world challenges into product enhancements that benefit thousands of users worldwide.
What You’ll Do
- Lead high‑impact technical issue resolution for enterprise clients, ensuring rapid, accurate, and sustainable fixes.
- Collaborate cross‑functionally with engineering, pre‑sales, marketing, and sales to shape product roadmaps and customer success strategies.
- Deliver technical consulting, training, and best‑practice guidance to clients in both French and English.
- Champion continuous improvement by proposing innovative ideas that elevate product quality and customer experience.
- Mentor and manage a small team of engineers to foster a culture of excellence, ownership, and professional growth.
- Advocate for customers by providing actionable feedback to product and engineering teams based on real‑world interactions.
- Design and deliver workshops, webinars, and documentation that empower customers to maximize the value of brighthush’s solutions.
- Identify and implement process improvements across the Customer Success organization to increase efficiency and scalability.
- Work seamlessly across time zones and cultures to deliver a unified customer experience.
- Adapt working hours to accommodate the dynamic needs of customers, ensuring 24/7 support coverage when required.
Key Responsibilities
- Technical Leadership – Own end‑to‑end resolution of intricate technical problems, from root‑cause analysis to final delivery, while coordinating with engineering during escalations.
- Customer Engagement – Serve as the primary technical liaison for global customers, ensuring clear communication and timely delivery of solutions.
- Mentorship & Team Management – Lead a small team of engineers, delegating tasks, setting priorities, and fostering a collaborative environment.
- Product Advocacy – Provide actionable feedback to product and engineering teams based on customer interactions, driving enhancements that align with market needs.
- Consulting & Training – Design and deliver workshops, webinars, and documentation that empower customers to maximize the value of brighthush’s solutions.
- Process Improvement – Identify gaps in support workflows, propose automation or tooling improvements, and implement best practices across the Customer Success organization.
- Global Collaboration – Work seamlessly with colleagues across time zones, cultures, and disciplines to deliver a unified customer experience.
- Flexible Availability – Adapt working hours to accommodate the dynamic needs of customers, ensuring 24/7 support coverage when required.
Essential Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related engineering discipline.
- Minimum of 3 years of professional experience in software development or technical support roles.
- Proficiency in Java, with a strong grasp of object‑oriented design principles and modern development practices.
- Hands‑on experience with enterprise technologies such as API management, integration patterns, and identity & access management.
- Fluency in both French and English, with excellent written and verbal communication skills.
- Strong analytical and troubleshooting abilities, coupled with a proactive mindset for problem solving.
- Authorization to work within the European Union.
Preferred Qualifications
- Experience with brighthush’s suite of products (API gateway, identity server, integration hub) or similar open‑source platforms.
- Background in cloud‑native architecture, microservices, and container orchestration (Docker, Kubernetes).
- Prior exposure to customer‑facing consulting or technical training roles.
- Knowledge of DevOps practices, CI/CD pipelines, and automated testing frameworks.
- Experience leading or mentoring engineering teams in a distributed environment.
Skills & Competencies
- Technical Expertise – Deep understanding of Java ecosystems, RESTful services, and integration patterns.
- Problem‑Solving – Ability to dissect complex issues, identify root causes, and devise elegant, scalable solutions.
- Communication – Clear articulation of technical concepts to both technical and non‑technical stakeholders.
- Collaboration – Proven track record of working effectively across global teams and disciplines.
- Leadership – Experience in guiding junior engineers, setting clear expectations, and driving results.
- Customer‑Centric Mindset – Passion for delivering value and building lasting relationships with clients.
- Adaptability – Comfortable navigating ambiguity, shifting priorities, and evolving technology landscapes.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. You will have access to a wealth of learning resources, mentorship, and career‑advancement pathways that are designed to help you reach your full potential.
- Structured mentorship programs with senior leaders and industry experts.
- Regular technical workshops, hackathons, and knowledge‑sharing sessions.
- Tuition reimbursement for certifications, courses, and conferences that align with your career goals.
- Clear career pathways from Senior Engineer to Principal Engineer, Technical Lead, or Product Management roles.
- Opportunities to contribute to open‑source projects and industry standards initiatives.
- Annual “Innovation Day” where teams can pitch new ideas and receive funding for prototype development.
- Access to a dedicated learning budget for books, online courses, and industry events.
Work Environment & Culture
Our remote‑first model means you can work from anywhere in France while staying connected to a vibrant, global community. We value:
- Flexibility – Work hours that accommodate your personal rhythm and client needs.
- Inclusivity – A culture that celebrates diversity, encourages open dialogue, and respects every voice.
- Innovation – A sandbox environment where experimentation is encouraged and ideas are turned into real‑world solutions.
- Collaboration – Regular virtual town halls, cross‑team hack days, and informal coffee chats that foster camaraderie.
- Well‑Being – Access to mental health resources, wellness programs, and a supportive HR team that cares about your holistic health.
- Community Engagement – Opportunities to volunteer, mentor, and give back to local and global communities.
Compensation & Benefits
While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior engineering roles.
- Performance‑based bonuses and equity options.
- Comprehensive health insurance for you and your family.
- 401(k) matching program to support your long‑term financial goals.
- Generous paid time off, including vacation, sick leave, and personal days.
- Flexible work arrangements and remote‑work stipend.
- Continuous learning budget for courses, certifications, and conferences.
- Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
- Employee referral program with attractive rewards.
- Access to a company‑wide wellness platform with mindfulness, fitness, and nutrition resources.
How to Apply
Ready to take the next step in your engineering career and help shape the future of digital transformation? Click the link below to submit your application and join the brighthush team.
Closing
At brighthush, we’re not just building products—we’re building lasting partnerships with our customers. As a Senior Software Engineer in our Customer Success Team, you’ll be at the forefront of that mission, turning technical challenges into opportunities for growth and innovation. If you’re driven by curiosity, thrive in a collaborative environment, and are passionate about delivering exceptional customer experiences, we want to hear from you.
Join us and help illuminate the path to success for businesses around the globe. Your expertise, creativity, and dedication will shape the next wave of digital transformation.
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