About worksphere
worksphere is a global technology leader that empowers businesses to build, scale, and transform their digital experiences through a unified cloud platform. With a relentless focus on customer delight, worksphere delivers a portfolio of industry‑leading services that span contact centers, end‑user computing, marketing technology, and autonomous retail solutions. Our mission is simple: enable every organization to deliver frictionless, personalized interactions at scale, powered by the same on‑demand, pay‑as‑you‑go, and machine‑learning‑driven capabilities that have made worksphere the go‑to partner for millions of customers worldwide.
Why worksphere Connect?
worksphere Connect is a next‑generation, cloud‑native contact center that redefines how businesses engage with their customers. Built on a decade of internal research and engineering, worksphere Connect brings the same reliability, scalability, and AI‑powered intelligence that powers worksphere’s own customer service operations to the public cloud. Whether you’re a small startup or a Fortune 500 enterprise, worksphere Connect lets you launch a fully‑managed, AI‑enhanced contact center in minutes, freeing your teams to focus on delivering exceptional service rather than managing infrastructure.
Role Overview
We are seeking a passionate, highly skilled Software Development Engineer to join the worksphere Connect product team. In this role, you will be at the forefront of building the next generation of cloud contact center capabilities, solving complex engineering challenges, and delivering features that have a direct, measurable impact on millions of customers worldwide. You will collaborate with cross‑functional teams—including product, data science, and customer success—to design, implement, and ship scalable, resilient systems that power worksphere Connect’s core services.
Key Responsibilities
- Design, develop, and maintain high‑performance, fault‑tolerant microservices that power worksphere Connect’s core contact center functionality.
- Collaborate with product managers to translate business requirements into technical specifications and user stories.
- Implement AI‑driven features using worksphere Lex, worksphere Polly, and worksphere Lambda to enhance agent productivity and customer experience.
- Leverage worksphere Cloud storage (worksphere S3) and streaming (worksphere Kinesis) to ingest, process, and analyze call data in real time.
- Participate in code reviews, architectural discussions, and design sessions to ensure high code quality and maintainability.
- Own the end‑to‑end lifecycle of new features, from concept through production deployment and post‑launch monitoring.
- Work closely with DevOps to automate CI/CD pipelines, infrastructure provisioning, and performance testing.
- Mentor junior engineers and contribute to a culture of continuous learning and technical excellence.
- Stay current with emerging cloud technologies, AI/ML trends, and industry best practices to keep worksphere Connect at the cutting edge.
Essential Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 5+ years of professional software development experience in a cloud‑native environment.
- Proficiency in at least one modern programming language (Java, Go, Python, or Node.js).
- Hands‑on experience building distributed systems, microservices, and event‑driven architectures.
- Strong understanding of cloud fundamentals, including compute, storage, networking, and security.
- Experience with containerization (Docker, Kubernetes) and cloud orchestration.
- Solid knowledge of relational and NoSQL databases, caching, and data modeling.
- Demonstrated ability to write clean, well‑documented, and testable code.
- Excellent problem‑solving skills and a passion for delivering high‑quality, customer‑centric solutions.
Preferred Qualifications
- Experience with worksphere Cloud services (worksphere Connect, worksphere Workspaces, worksphere AppStream, worksphere Pinpoint).
- Background in AI/ML, especially natural language processing or speech recognition.
- Familiarity with real‑time streaming platforms such as worksphere Kinesis or Apache Kafka.
- Knowledge of compliance standards (GDPR, HIPAA, PCI‑DSS) and secure coding practices.
- Prior experience in a fast‑paced startup or high‑growth tech environment.
- Strong communication skills and a track record of collaborating with cross‑functional teams.
Skills & Competencies
- Architectural Design & System Thinking
- Scalable & Resilient System Development
- Cloud‑Native Development (worksphere Cloud)
- AI & Machine Learning Integration
- Performance Optimization & Monitoring
- Agile & DevOps Practices
- Mentorship & Knowledge Sharing
- Customer‑Centric Mindset
Career Growth & Learning Opportunities
At worksphere, your career trajectory is defined by the impact you create. As a Software Development Engineer on the Connect team, you will:
- Lead the design of flagship features that shape the future of cloud contact centers.
- Earn recognition as a technical thought leader within worksphere and the broader industry.
- Participate in cross‑team initiatives, such as worksphere AI Labs and worksphere Innovation Hub.
- Access continuous learning resources, including internal workshops, external conferences, and certification programs.
- Progress to senior engineering roles, technical leadership, or product ownership positions.
Work Environment & Culture
worksphere fosters an inclusive, collaborative, and high‑energy culture where ideas are valued and experimentation is encouraged. Our teams operate in a hybrid model that balances remote flexibility with in‑office collaboration. We celebrate diversity, champion work‑life balance, and provide a supportive environment where every engineer can thrive.
Compensation & Benefits
While specific figures vary by location and experience, worksphere offers a competitive total rewards package that includes:
- Base salary commensurate with market rates and experience.
- Performance‑based bonuses and equity options.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, parental leave, and flexible work arrangements.
- Professional development stipend and tuition reimbursement.
- Wellness programs, including gym memberships and mental health resources.
- Team‑building events, hackathons, and community service opportunities.
How to Apply
Ready to shape the future of customer experience? Click the link below to submit your application and join the worksphere Connect team.
Apply Now – worksphere Connect
Conclusion
As a Software Development Engineer at worksphere, you will be part of a mission‑driven team that transforms how businesses connect with their customers. Your work will directly influence millions of interactions, driving both customer satisfaction and business growth. If you’re excited by the prospect of building scalable, AI‑powered contact center solutions and thrive in a fast‑moving, collaborative environment, we want to hear from you. Join worksphere and help us redefine the future of customer engagement.