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About brighthush
brighthush is more than a technology company; it is a global movement dedicated to redefining how frontline and deskless workers engage with their daily tasks. By delivering a no‑code, highly customizable platform, brighthush empowers businesses across factories, hospitals, retail stores, and field service teams to design, deploy, and manage digital workflows that keep essential operations humming. Our mission is simple yet profound: make technology accessible, equitable, and transformative for millions of workers worldwide.
With a presence that spans Silicon Valley, the United States, Canada, Europe, Latin America, Singapore, and Bangalore, brighthush operates as a truly global, hybrid workforce. We celebrate diversity, champion collaboration, and maintain an unwavering focus on customer impact. Our investors—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—share our vision of technology equity, providing the capital and strategic guidance needed to scale, innovate, and deliver solutions that matter.
Why This Role Matters
As a Senior Software Development Engineer in our Customer Experience & Support Engineering team, you will be the frontline guardian of brighthush’s platform. Your work ensures that thousands of users—ranging from factory floor supervisors to hospital nurses—experience seamless, reliable, and efficient service. You will not only resolve incidents but also shape the future of our product by identifying gaps, authoring documentation, and pioneering AI‑driven enhancements that elevate both customer satisfaction and product quality.
Your Impact in a Few Words
- Resolve complex technical issues that affect millions of frontline workers.
- Drive product improvements by translating customer pain points into actionable engineering stories.
- Mentor junior engineers and contribute to a culture of continuous learning.
- Champion the integration of AI and observability tools to pre‑emptively address system anomalies.
- Collaborate with cross‑functional teams—product, sales, and operations—to deliver world‑class support.
Key Responsibilities
- 24/7 Incident Management: Monitor, triage, and resolve customer issues reported via portal, email, or brighthush within defined SLAs, ensuring zero downtime for critical operations.
- Root Cause Analysis: Diagnose workflow misconfigurations, API failures, code‑level bugs, and data inconsistencies through log analysis, trace execution paths, and JSON payload parsing.
- Production Deployment Coordination: Collaborate with engineering and operations to coordinate production deployment requests, ensuring smooth rollouts and minimal disruption.
- Documentation & Knowledge Base: Identify knowledge‑base gaps, author clear, concise articles, and maintain up‑to‑date documentation to reduce repeat queries and empower self‑service.
- AI & Observability Integration: Work with data science and observability teams to embed AI‑driven monitoring, anomaly detection, and predictive maintenance into the platform.
- Cross‑Functional Collaboration: Partner with product managers, UX designers, and sales engineers to translate customer feedback into prioritized backlog items.
- Continuous Improvement: Lead initiatives to refine support processes, automate repetitive tasks, and improve incident response times.
- Mentorship & Coaching: Provide technical guidance to junior engineers, conduct code reviews, and foster a culture of knowledge sharing.
Essential Qualifications
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
- 10+ years of professional software development experience, with at least 5 years in a senior or lead role.
- Proficiency in at least one modern programming language (e.g., Java, Go, Python, or Node.js).
- Deep understanding of cloud‑native architectures, microservices, and container orchestration (Kubernetes, Docker).
- Hands‑on experience with CI/CD pipelines, automated testing, and release engineering.
- Strong background in troubleshooting production incidents, root cause analysis, and post‑mortem documentation.
- Experience with observability tools (Prometheus, Grafana, ELK stack) and AI/ML integration.
- Excellent communication skills—both written and verbal—capable of translating technical concepts for non‑technical stakeholders.
- Demonstrated ability to mentor and coach junior team members.
Preferred Qualifications
- Experience building or supporting no‑code/low‑code platforms.
- Knowledge of workflow orchestration engines (e.g., Camunda, Temporal).
- Familiarity with compliance standards relevant to healthcare, manufacturing, or retail (HIPAA, ISO 27001).
- Background in AI/ML model deployment and monitoring.
- Experience working in a distributed, remote‑first organization.
- Certifications in cloud platforms (AWS, GCP, Azure) or DevOps practices.
Skills & Competencies
- Technical Excellence: Mastery of software design principles, clean code practices, and performance optimization.
- Problem‑Solving: Ability to dissect complex issues, identify root causes, and devise elegant solutions.
- Collaboration: Proven track record of working effectively with cross‑functional teams.
- Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving technology landscapes.
- Leadership: Experience leading technical initiatives, mentoring peers, and driving process improvements.
- Customer‑Centric Mindset: Passion for delivering exceptional user experiences and reducing friction for frontline workers.
Career Growth & Learning
At brighthush, we believe that professional development is a shared journey. As a Senior Software Development Engineer, you will have access to:
- Structured mentorship programs with senior leaders and industry experts.
- Annual learning stipend for courses, certifications, and conferences.
- Opportunities to lead cross‑functional initiatives and shape product strategy.
- Clear career pathways to Engineering Manager, Director of Engineering, or VP of Engineering roles.
- Regular hackathons, internal tech talks, and knowledge‑sharing sessions.
Work Environment & Culture
brighthush thrives on a culture of transparency, inclusivity, and continuous improvement. Our hybrid model blends remote flexibility with occasional in‑office collaboration, ensuring that every team member feels connected and empowered. We celebrate diverse perspectives, encourage experimentation, and reward bold ideas that drive real impact for frontline workers worldwide.
Compensation & Perks
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior engineering roles.
- Performance‑based bonuses and equity options that align your success with the company’s growth.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, parental leave, and flexible scheduling.
- Wellness programs, mental health support, and on‑site fitness amenities (where applicable).
- Annual company retreats, team‑building activities, and community service opportunities.
How to Apply
If you are passionate about building resilient, AI‑enhanced platforms that empower frontline workers and you thrive in a fast‑paced, collaborative environment, we want to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or GitHub links that showcase your work.
Join brighthush and help us create technology that transforms the way millions of workers perform their jobs—today and for generations to come.
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