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About brighthush
At brighthush, we are redefining the future of work for the world’s most essential workforce—frontline and deskless employees. Our mission is simple yet powerful: empower every worker with technology that is as accessible as it is transformative. By delivering a no‑code, highly customizable platform, we enable businesses to create, deploy, and manage digital workflows that keep factories humming, hospitals running, and communities thriving. With a presence in Silicon Valley and a hybrid workforce spanning the United States, Canada, Europe, Latin America, Singapore, and Bangalore, we are a truly global team that values diversity, collaboration, and relentless customer focus.
Our investors—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—share our vision of technology equity. They empower us to scale, innovate, and deliver solutions that make a measurable difference in the lives of millions of workers worldwide.
Role Overview
We are looking for a Senior Software Development Engineer to join our high‑impact, global 24/7 Support Engineering team. In this role, you will be the first line of defense for our customers, ensuring that every interaction is seamless, efficient, and solution‑oriented. You will work across the entire brighthush stack—from front‑end JavaScript and JSON payloads to back‑end APIs and SQL databases—diagnosing and resolving complex technical issues that affect thousands of users around the clock.
Beyond reactive support, you will shape the future of our platform by identifying gaps in knowledge bases, authoring new documentation, and ideating AI‑driven enhancements that elevate customer experience and product quality. Your work will directly influence product roadmaps, customer satisfaction scores, and the overall reliability of our services.
Because our customers operate across multiple time zones, you will be mapped to US and EMEA regions, working primarily during those hours. In the future, you may also participate in weekend support rotations as part of our global shift schedule.
Key Responsibilities
- Monitor, triage, and resolve customer issues reported via the portal, email, or Slack within defined SLAs.
- Diagnose and fix technical problems, including workflow misconfigurations, API failures, code‑level bugs, and data inconsistencies.
- Analyze logs, trace execution paths, and parse JSON payloads to isolate root causes.
- Handle complex tickets independently, escalating only when necessary, and document findings comprehensively.
- Coordinate production deployment requests on behalf of customers, collaborating with internal engineering and operations teams.
- When bandwidth allows, contribute to engineering and delivery projects, and collaborate with sales on solution architecture initiatives.
- Identify knowledge‑base gaps, author new articles, and maintain up‑to‑date documentation to reduce repeat queries.
- Ideate and prototype AI solutions that enhance customer experience or improve product performance.
- Maintain high standards for customer communication, ensuring clarity, empathy, and timely responses.
- Engage in continuous product and technical training to deepen platform expertise.
- Participate in on‑call rotations and occasional weekend support as required by shift patterns.
Required Skills & Experience
- Bachelor’s degree in Computer Science, Engineering, or a related field with a minimum of 2+ years in JavaScript development, solutions engineering, or application support.
- Hands‑on proficiency with JavaScript, JSON, HTML, and CSS for debugging and configuration analysis.
- Experience with log analysis, RESTful APIs, and basic SQL queries.
- Solid understanding of operating systems, cloud services (AWS, Azure, GCP), and multi‑tier web application architecture.
- Familiarity with ticketing systems (e.g., brighthush, brighthush) and remote support tools.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
- Strong analytical mindset, customer‑first orientation, and a passion for problem‑solving.
- Willingness to work flexible shifts, weekends, and 24/7 on‑call rotations.
Desirable Skills
- Exposure to monitoring and observability tools (e.g., brighthush).
- Experience with workflow‑based or field‑service management systems.
- Knowledge of Java, Python, or JEE frameworks.
- ITIL V3/V4 certification or equivalent service‑management foundation.
- Familiarity with Linux environments at the user level.
Why Join brighthush?
- Be the front‑line champion for a platform that empowers millions of workers worldwide.
- Work across the full tech stack—from debugging Java back‑ends to crafting front‑end interfaces and mobile UIs.
- Build internal tools, resolve production issues, and contribute to engineering stability while learning from seasoned platform, product, and solution engineers.
- Bridge engineering and customer experience, directly influencing product quality and customer trust.
- Enjoy a culture that values learning, ownership, and long‑term growth.
- High performers advance to senior roles such as Senior Software Development Engineer – Support Engineering, Solution Developer, Solution Architect, or Delivery Lead.
Career Growth & Learning Opportunities
At brighthush, your professional development is a shared priority. Every engineer starts with a clear roadmap that includes:
- Structured mentorship from senior engineers and product leads.
- Quarterly hackathons and innovation sprints that encourage experimentation.
- Access to a curated library of courses covering cloud architecture, AI/ML, and advanced JavaScript frameworks.
- Opportunities to transition into Solution Architecture, Product Management, or Customer Success roles.
- Annual performance reviews that align your career goals with company objectives.
Work Environment & Culture
Our culture is built on transparency, collaboration, and a relentless focus on customer impact. You’ll experience:
- A hybrid model that balances in‑office collaboration with flexible remote work.
- Weekly “Ask Me Anything” sessions with founders and executives.
- Monthly team off‑sites that foster cross‑regional bonding.
- Inclusive policies that celebrate diversity and encourage belonging.
- A culture of continuous feedback, where every voice is heard and valued.
Compensation, Perks & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior software engineers.
- Performance‑based bonuses and equity options that align your success with the company’s.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Generous paid time off, including vacation, sick leave, and personal days.
- Flexible work hours and the possibility of remote work from any of our global hubs.
- Wellness programs, including gym memberships, mental health resources, and on‑site wellness rooms.
- Annual learning stipend to support certifications, conferences, or courses.
- Company‑wide retreats and team‑building events.
How to Apply
Ready to make a tangible impact on the lives of millions of frontline workers? Join brighthush and help shape the future of technology equity. Submit your application through our careers portal, and let’s start a conversation about how your skills and passions align with our mission.
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