This is a Fully Remote Job
About Our Client:
This organization operates in the healthcare technology industry, focusing on improving patient access to medical care. It addresses the significant challenge of cumbersome healthcare appointment booking by creating a marketplace that connects patients with providers efficiently. The platform has served tens of millions of people over nearly two decades and is expanding infrastructure to enable access to care across multiple digital channels including provider websites, insurance directories, and AI platforms.
About the Opportunity:
The SENIOR SITE RELIABILITY ENGINEER role is critical in enhancing the reliability, observability, and safety of the organization's distributed production systems. This position supports the seamless operation of a complex platform that integrates many services and external dependencies. The engineer will develop tools and practices to ensure rapid yet secure delivery of features and reliable service performance, directly impacting patient and provider experiences.
Responsibilities:
Design, build, and operate observability systems including metrics, logs, traces, dashboards, alerts, SLIs, and SLOs
Enhance visibility across patient and provider workflows by identifying instrumentation gaps and simplifying failure detection
Develop reliable tooling and infrastructure using infrastructure as code, automation, CI/CD, and self-service models
Collaborate with product engineering teams on reliability, scaling, performance, capacity, and failure analysis
Establish actionable alerts and operational ownership to ensure meaningful on-call signals and clear response paths
Participate in on-call rotations and incident response, including incident command and follow-up work
Analyze and optimize systems, code, cloud resources, and networking for resilience and efficiency
Improve deployment and change management practices for frequent, safe releases with rollback capabilities
Contribute to platform standards and reusable patterns for container workloads, service communication, and production readiness
Requirements:
Minimum 5 years supporting consumer-facing web applications, APIs, or distributed environments in Site Reliability, Production, or Platform Engineering roles
At least 2 years on-call experience in 24/7 cloud production environments with hands-on incident response
Deep knowledge of operating complex systems with multiple integrations and external API dependencies
Proven experience implementing observability practices including metrics, structured logging, distributed tracing, alerting, SLIs, SLOs, and error budgets
Over 2 years managing cloud infrastructure, preferably AWS, and container technologies like Docker or Kubernetes
Proficiency in programming languages such as Python, Go, Ruby, or Java with ability to troubleshoot application code
Experience with infrastructure as code and automated delivery tools such as Terraform, CloudFormation, or GitOps
Familiarity with edge and service networking technologies including load balancers, proxies, ingress controllers, web application firewalls, routing, and rate limiting
Strong understanding of networking protocols and concepts including TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP
Effective written and verbal communication skills for clear explanation of operational issues
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.