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About brighthush and the Future of Secure Digital Innovation
In an era where data is the new currency, brighthush stands at the forefront of protecting that currency. Founded in 2000, we evolved from a niche security consultancy into a global powerhouse that partners with the most influential healthcare, life‑sciences, financial services, and government organizations. Our mission is simple yet ambitious: deliver intelligent, AI‑driven security solutions that empower our clients to stay ahead of evolving cyber threats while accelerating their digital transformation.
As we expand our global footprint, we’re looking for a passionate, customer‑centric Security Engineer to join our dynamic, remote team. This role is pivotal in ensuring that our enterprise security platforms are not only robust but also user‑friendly, enabling our clients to adopt, understand, and remediate security findings with confidence.
Role Overview
As a Senior Security Engineer – Customer Support & Cloud Security Solutions Specialist, you will be the bridge between complex security technology and the end users who rely on it daily. Your expertise will help application teams, cloud administrators, and security stakeholders navigate our suite of security tools, turning abstract risk metrics into actionable, business‑friendly recommendations.
Key responsibilities include managing ticket queues, onboarding new users, providing hands‑on troubleshooting, and continuously improving our knowledge base and support processes. You’ll collaborate closely with engineering, operations, and security teams to elevate the customer experience and drive operational excellence.
Key Responsibilities
- Ticket Management & SLA Compliance: Handle and prioritize security‑related requests via ServiceNow (or equivalent), ensuring timely resolution and adherence to defined SLAs.
- Onboarding & Enablement: Guide application teams and cloud stakeholders through the setup and configuration of security tools, delivering clear, concise training and documentation.
- Risk Analysis & Communication: Translate application and cloud security findings into understandable risk narratives, outlining impacts and recommending remediation steps.
- Hands‑On Troubleshooting: Provide first‑line support for security tool usage, diagnosing issues, and escalating complex problems to engineering when necessary.
- Process Improvement: Collaborate with cross‑functional teams to streamline issue resolution, identify recurring challenges, and propose automation or workflow enhancements.
- Knowledge Management: Create, maintain, and refine knowledge base articles, runbooks, and support documentation to empower users and reduce repeat incidents.
- Customer Advocacy: Act as the voice of the customer within brighthush, ensuring that product roadmaps reflect real‑world usage and pain points.
Essential Qualifications
- Minimum 2 years of experience in Security Engineering, Security Operations, Technical Support, or DevSecOps roles focused on security tools and platforms.
- Solid understanding of application security fundamentals: OWASP Top 10, SAST, DAST, IAM, network security, cloud security posture management, and vulnerability remediation practices.
- Proficiency with enterprise ticketing systems such as ServiceNow, including queue management, SLA tracking, and incident lifecycle management.
- Excellent customer‑facing communication skills, with the ability to explain technical concepts to non‑technical audiences and provide actionable guidance.
- Hands‑on experience with modern security platforms (CNAPP, SAST/DAST scanners, cloud security tools) and cloud providers (AWS, Azure, GCP).
- Basic scripting/automation knowledge (Python, Bash, PowerShell) and familiarity with CI/CD pipelines.
Preferred Qualifications
- Experience in a regulated industry such as healthcare, finance, or government, where compliance and audit requirements are paramount.
- Certifications such as CISSP, CISM, CEH, or relevant cloud security credentials (AWS Security Specialty, Azure Security Engineer Associate).
- Background in building or maintaining knowledge bases, runbooks, or automated support workflows.
- Proficiency in data analysis tools (SQL, Tableau, Power BI) to surface trends in support tickets and identify systemic issues.
- Demonstrated ability to lead cross‑functional initiatives that improve customer satisfaction scores (CSAT) or Net Promoter Scores (NPS).
Core Skills & Competencies
- Technical Proficiency: Application security, cloud security, vulnerability management, IAM, network security, CNAPP, CI/CD, scripting.
- Customer‑Centric Mindset: Empathy, active listening, clear communication, and a passion for solving user problems.
- Analytical Thinking: Ability to dissect complex security findings, prioritize risks, and recommend practical remediation steps.
- Collaboration & Influence: Work effectively with engineering, product, and operations teams to drive improvements.
- Continuous Learning: Stay current with emerging threats, new security tools, and industry best practices.
- Process Orientation: Design, document, and refine support processes, knowledge bases, and automation scripts.
Career Growth & Learning Opportunities
At brighthush, we believe that professional development is a shared journey. As a Senior Security Engineer – Customer Support, you will:
- Gain exposure to cutting‑edge security technologies and AI‑driven threat detection platforms.
- Collaborate with senior security architects and product managers, providing mentorship and insight into strategic decision‑making.
- Participate in cross‑functional projects that span product development, compliance, and customer success.
- Access a robust learning ecosystem: internal workshops, external conferences, and a generous budget for certifications.
- Follow clear career pathways into roles such as Security Product Manager, Security Operations Lead, or Cloud Security Architect.
Work Environment & Culture at brighthush
Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:
- Flexible work hours that respect your personal and professional life.
- A collaborative virtual environment with regular team stand‑ups, knowledge‑sharing sessions, and open channels for feedback.
- A culture that celebrates innovation, encourages experimentation, and rewards results.
- Access to state‑of‑the‑art tools and resources that empower you to deliver top‑notch support.
- A diverse, inclusive community that values every voice and perspective.
Compensation, Perks, and Benefits
While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:
- Base salary aligned with industry standards for remote security engineering roles.
- Performance‑based bonuses and equity opportunities.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development stipend and reimbursement for certifications.
- Wellness programs, mental health resources, and access to virtual fitness classes.
- Regular virtual team‑building events and occasional in‑person retreats.
Why Join brighthush?
When you join brighthush, you’re not just taking a job—you’re stepping into a mission to protect the world’s most critical data. You’ll work alongside some of the brightest minds in security, collaborate with global clients, and have the autonomy to shape the future of secure digital solutions. Your expertise will directly influence how organizations safeguard their assets, comply with regulations, and innovate responsibly.
How to Apply
Ready to make an impact? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Security Engineer – Customer Support & Cloud Security Solutions Specialist role at brighthush. Highlight any relevant experience with security tools, ticketing systems, and customer‑facing support.
We look forward to exploring how your skills and passion can help us continue to deliver secure, intelligent solutions to our clients worldwide.
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