Job Title: Senior Salesforce Developer
Location: Austin, Texas (Remote also works)
Job Overview
We are seeking a Salesforce Developer or similar background to support administration, configuration, development and integration of internal-facing software systems to support customer lifecycle management. A strong technical background and experience supporting multiple Salesforce cloud products at scale is required.
Responsibilities Salesforce Administration, Customization and Development
Develop, customize, and optimize Salesforce solutions, focusing on Service Cloud and Field Service Lightning (FSL).
Implement and maintain custom applications and integrations to enhance platform functionality.
Manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.
Communicate effectively with end-users to manage expectations and provide updates.
Train end-users on Salesforce use, ensuring best practices are followed.
Business Analysis
Build collaborative relationships with stakeholders, gathering requirements and translating them into technical solutions.
Analyze business processes, identifying opportunities for improvement, then take action to optimize and automate.
Technical Support and Troubleshooting
Provide advanced technical support to internal users, resolving complex issues related to Salesforce and integrated applications.
Develop and maintain documentation for customizations and integrations.
Support the day-to-day operations of more than 75 users.
Integration Management
Utilize integration tools and services such as Workato and DocuSign to streamline business processes across the Salesforce ecosystem.
Ensure seamless data flow between Salesforce and other business systems.