Join National Dentex - a leading healthcare organization specializing in the
dental industry. We offer a full spectrum of specialized products, services, and
technologies to address any dental restoration need. Currently, we have several
labs throughout the country. Our team is growing, and we are hiring a number of
key positions within our organization including this Senior Sales Operations
Manager opportunity. This is a remote position.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through
Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health,
dental, vision, disability, and life insurance; paid holiday, vacation, and sick
time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
1. Salesforce Administration & Configuration
Primary administrator for Salesforce Sales Cloud
Manage user setup, profiles, roles, permissions, and security
Configure custom objects, fields, page layouts, validation rules, flows,
and automation
Maintain system integrity through proper governance, documentation, and
change management
2. Automation & Process Optimization
Design and maintain advanced automation using flow, Process Builder
(legacy support), and approval process
Identify opportunities to streamline workflows and improve data accuracy
Collaborate with stakeholders to gather requirements and implement
scalable solutions
3. Data Management & Reporting
Ensure data quality, consistency, and integrity across the platform
Develop and maintain reports and dashboards to support the business
Manage data imports, exports, and data initiatives
4. Integrations & Technical Oversight
Support integrations between Salesforce, Data Warehouse and Third-party
apps
Partner with vendors for custom solutions, APIs, and advanced
configurations
5. Leadership & Strategy
Act as a Salesforce subject matter expert and advisor to business leaders
Define and enforce Salesforce governance best practices
Lead system upgrades, release management, and deployments
6. User Support & Training
Provide tier 2/3 support for Salesforce related issues
Develop documentation and deliver training sessions as needed
Promote user adoption and best practices across departments
Skills Required:
1. Analytic Skills: The ability to analyze and interpret complex data and
convert it into digestible insights
2. Communication Skills: The ability to present data in a clear and concise
manner to stakeholders who may not have a technical background
Translate complex business data into simple, actionable insights
Strong written and verbal communication skills to present findings to
business leaders and stakeholders
3. Attention to Detail: Ensuring that data is accurate and comprehensive
4. Problem-Solving: Ability to identify trends, anomalies, or inefficiencies in
data and develop solutions to improve performance
5. Project Management: Strong organizational and time-management skills to
manage multiple tasks and projects simultaneously
6. Strategic Thinker: Possess strong analytical skills
7. Data Oriented: Commitment to data integrity
8. Documentation: Strong documentation and change management discipline
9. Customer Service: Collaborative and customer service oriented mindset
Qualifications:
Required: Bachelor's Degree in Computer Science or related field
5+ years of hands-on Salesforce administration experience
Salesforce Administrator Certification (Advanced Administrator preferred)
Deep understanding of Salesforce architecture and data model
Experience with Flow automation and complex business logic
Strong knowledge of reporting, dashboards, and analytics
Experience managing integrations and third-party applications
Excellent problem-solving, communication, and stakeholder management skills
Experience with Sales Cloud and/or Service Cloud
Experience with data tools (Data Loader, ETL tools)
Familiarity with Apex, SOQL, or Lightning components
Experience in enterprise environments