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About talentedge – Pioneering Global Hospitality Through Innovation
talentedge is a world‑leading marketplace that connects travelers with unique accommodations and experiences across the globe. Our mission is to create a world where anyone can belong anywhere, and we achieve this by continuously investing in cutting‑edge technology, data‑driven insights, and a people‑first culture. As a remote‑first organization, talentedge empowers its employees to work from anywhere in the United States while fostering collaboration, creativity, and continuous learning.
Why This Role Matters
Our Community Support Platform (CSP) is the engine that powers talentedge’s global customer experience. The platform delivers the tools, workflows, and AI‑driven solutions that enable our support agents, hosts, and travelers to resolve issues quickly, safely, and with a personal touch. As a Senior Remote Part‑Time Customer Support Engineer, you will be at the heart of this ecosystem, shaping the future of how millions of users interact with talentedge every day.
Key Responsibilities
- Design & Build Scalable Solutions: Partner with product managers, designers, and cross‑functional teams to create new features and enhancements that improve support efficiency, reliability, and user satisfaction.
- Full‑Lifecycle Development: Lead the end‑to‑end development cycle—technical design, implementation, automated testing, performance tuning, and production deployment.
- AI & Automation Integration: Extend talentedge’s AI capabilities (including generative AI, case summarization, and intelligent routing) to reduce manual effort and accelerate resolution times.
- Mentorship & Leadership: Coach junior engineers and peers on best practices, code quality, and collaborative problem‑solving; champion a culture of technical excellence.
- Code Review & Quality Assurance: Conduct thorough code reviews, enforce coding standards, and ensure that every release meets the highest reliability and security benchmarks.
- Cross‑Team Collaboration: Work closely with data scientists, reliability engineers, and security teams to embed observability, monitoring, and compliance into every feature.
- Continuous Improvement: Identify bottlenecks in existing workflows, propose data‑driven solutions, and iterate rapidly to keep talentedge’s support platform ahead of industry standards.
Essential Qualifications
- Minimum 9 years of professional software engineering experience in fast‑paced, high‑scale environments.
- Deep expertise with backend frameworks and large‑scale distributed systems (e.g., microservices, event‑driven architectures).
- Proven experience in full‑stack development, including modern front‑end technologies (React, Angular, or Vue) and API design.
- Strong command of at least one server‑side language (Java, Go, Python, Ruby, or Node.js) and associated ecosystems.
- Demonstrated ability to design, implement, and maintain high‑throughput, low‑latency services that support millions of daily transactions.
- Excellent communication skills—both written and verbal—and a track record of thriving in collaborative, cross‑functional teams.
- Bachelor’s degree in Computer Science, Engineering, or a related discipline (or equivalent practical experience).
Preferred Qualifications & Nice‑to‑Haves
- Advanced degree (M.S. or Ph.D.) in Computer Science, Machine Learning, or a related field.
- Hands‑on experience with generative AI models, natural language processing, or large language model (LLM) integration.
- Familiarity with cloud platforms (AWS, GCP, Azure) and infrastructure‑as‑code tools such as Terraform or CloudFormation.
- Experience building and maintaining CI/CD pipelines, automated testing frameworks, and observability stacks (Prometheus, Grafana, ELK).
- Background in building accessibility‑focused products and a passion for inclusive design.
- Previous work in a remote‑first or distributed team environment.
Core Skills & Competencies
- Technical Acumen: System design, algorithmic thinking, performance optimization, and security best practices.
- Problem Solving: Ability to break down complex problems, prototype solutions quickly, and iterate based on data.
- Collaboration: Empathy, active listening, and the capacity to influence without authority across product, design, and operations.
- Leadership: Coaching mindset, willingness to share knowledge, and a drive to raise the technical bar for the entire team.
- Adaptability: Comfort with ambiguity, rapid change, and evolving priorities in a dynamic marketplace.
Career Growth & Learning Opportunities
talentedge invests heavily in the professional development of its engineers. In this role, you will have access to:
- Mentorship from senior architects and industry leaders who have built world‑class platforms.
- Sponsored attendance at leading conferences (e.g., AWS re:Invent, KubeCon, NeurIPS) and internal tech talks.
- Dedicated learning budget for courses, certifications, and books.
- Opportunities to transition into senior technical leadership, product management, or specialized AI research tracks.
- Cross‑functional project rotations that broaden exposure to data science, reliability engineering, and user experience design.
Work Environment & Culture at talentedge
Our culture is built on four pillars: Innovation, Inclusion, Impact, and Integrity. As a remote‑first company, we provide:
- Flexible work hours that respect work‑life balance and accommodate different time zones across the United States.
- A collaborative virtual workspace with regular “virtual coffee” sessions, team off‑sites, and optional in‑person meet‑ups at regional hubs.
- Employee resource groups (ERGs) that celebrate diversity, support mental health, and foster community.
- Transparent communication from leadership, including quarterly town halls and open Q&A forums.
- State‑of‑the‑art tooling for remote collaboration—GitHub, Slack, Notion, and video conferencing platforms.
Compensation, Perks, & Benefits
talentedge offers a competitive compensation package that reflects your experience, expertise, and the value you bring to the organization. While exact figures are tailored to each candidate, the package typically includes:
- Base salary ranging from $35,000 to $40,000 per year (pro‑rated for part‑time commitment).
- Performance‑based bonuses and equity grants that align your success with the company’s growth.
- Comprehensive health, dental, and vision coverage.
- Generous paid time off, parental leave, and sick days.
- Remote‑work stipend for home‑office equipment, high‑speed internet, and coworking space access.
- Professional development budget, wellness programs, and employee assistance resources.
- Travel credits for occasional on‑site meetings or company retreats (subject to manager approval).
Commitment to Diversity, Equity & Inclusion
talentedge is dedicated to building a workforce that reflects the diverse community of travelers we serve. We welcome applicants of all backgrounds, abilities, and experiences. If you require an accommodation during the application or interview process, please let us know at accommodations@talentedge.com. Our recruitment team will work with you to ensure a fair and accessible experience.
How to Apply
If you are passionate about leveraging technology to create seamless, human‑centric support experiences, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you’re excited to join talentedge’s Community Support Platform team.
Apply Now – Join talentedge Today!
Take the Next Step
At talentedge, you’ll work alongside some of the brightest minds in the industry, tackling real‑world challenges that affect millions of travelers worldwide. Your contributions will directly influence the quality, speed, and empathy of our support services, helping to shape the future of global hospitality. Ready to make an impact? Apply today and become a catalyst for change at talentedge.
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