About brighthush
brighthush is not just a technology company; it is a movement that is reshaping the way modern organizations empower their people to work, collaborate, and innovate from anywhere. Founded in 2024, we have grown from a focused startup to a trusted partner for Fortune 500 enterprises, midsize businesses, and public sector agencies across the globe. Our core belief is simple yet powerful: every employee deserves a secure, seamless, and intelligent End User Computing (EUC) experience that unlocks productivity, reduces complexity, and accelerates digital transformation.
What sets brighthush apart is our relentless focus on innovation, customer obsession, and a culture that celebrates collaboration, continuous learning, and inclusion. We invest heavily in research and development, partner with leading technology providers, and cultivate a community of experts who are passionate about shaping the future of work. Whether you are an IT professional, a business leader, or a tech enthusiast, brighthush offers an environment where your ideas can spark real change.
Why Join brighthush?
As a Senior Remote Customer Success Manager, you will be at the heart of our customer journey, ensuring that every client not only adopts our EUC portfolio but also realizes measurable business outcomes. Your role will be pivotal in building long‑term partnerships, driving adoption across our product stack, and identifying growth opportunities—all while enjoying the flexibility of a fully remote, U.S.-based position.
At brighthush, you’ll experience:
- Direct impact on customer success metrics and revenue growth.
- Collaboration with cross‑functional teams—engineering, product, sales, and support—to shape the future of our solutions.
- Access to cutting‑edge EUC technologies and a vibrant ecosystem of partners.
- A culture that rewards initiative, creativity, and a customer‑first mindset.
- Opportunities for rapid career progression and skill development.
- Recognition through performance‑based incentives and employee ownership opportunities.
- Work‑life balance with flexible hours, generous paid‑time‑off, and a remote‑first approach.
Key Responsibilities
In this role, you will be the trusted advisor to our most strategic accounts, driving adoption, retention, and expansion across the entire brighthush EUC ecosystem. Your day‑to‑day activities will include:
- Maximize Customer Value and Retention – Champion adoption of brighthush EUC products, identify upsell and cross‑sell opportunities, and implement retention strategies that keep customers engaged and satisfied.
- Develop & Manage Success Plans – Craft tailored Customer Success Plans that align with each client’s objectives, assign accountable owners, and track progress against key performance indicators to ensure delivery of desired outcomes.
- Guide Adoption Across the brighthush Stack – Lead customers through critical adoption milestones, including UEM enrollment, modern management rollouts, Horizon pod/cloud deployments, Access identity integrations, and Intelligence dashboard & automation adoption.
- Cross‑Functional Collaboration – Partner with support, engineering, sales, and architecture teams to resolve issues swiftly, share insights, and maintain a holistic view of customer health.
- Build Strategic Stakeholder Relationships – Engage with business decision makers and key stakeholders at all levels, positioning brighthush as a trusted advisor and partner.
- Risk Management & Mitigation – Anticipate potential risks to customer success, develop mitigation plans, and proactively communicate with stakeholders to safeguard customer satisfaction.
- Product Feedback Loop – Collaborate with product management to capture customer feature requests, prioritize enhancements, and influence the roadmap.
- Deepen & Expand Partnerships – Identify opportunities to broaden product adoption within accounts, secure long‑term commitments, and nurture relationships across multiple business units.
- Executive‑Level Presentations – Deliver compelling business and technical presentations to executive audiences, translating feature adoption into measurable business impact.
- Travel (up to 20%) – Attend client meetings, industry events, and internal workshops as needed to strengthen relationships and stay current on market trends.
- Data‑Driven Insights – Leverage telemetry, usage analytics, and health scores to build consumption narratives and recommend optimization strategies.
- Mentor Junior Team Members – Share best practices, provide coaching, and help new hires accelerate their learning curve.
Essential Qualifications
- Bachelor’s degree or equivalent combination of education and professional experience.
- Deep understanding of core EUC concepts: modern management vs. legacy PC lifecycle management, BYOD and corporate‑owned device strategies, application virtualization and delivery, and Zero Trust security architecture.
- Hands‑on experience with the brighthush EUC portfolio or equivalent legacy EUC product line.
- Familiarity with adjacent enterprise ecosystems: Microsoft 365/Intune coexistence scenarios, Apple Business Manager, Android Enterprise, certificate services (PKI), and common directory/identity platforms.
- Experience guiding customers through platform migrations (e.g., legacy management to modern management, on‑premises Horizon to cloud).
- Proficiency in interpreting product telemetry and adoption data to build consumption and health narratives.
- Experience with ITSM and productivity ecosystems commonly integrated with EUC platforms (ServiceNow, Microsoft 365, Google Workspace).
- Strong communication, presentation, and stakeholder‑management skills.
- Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight).
Preferred Qualifications
- Familiarity with instant clones, App Volumes, and Dynamic Environment Manager.
- Hands‑on administration experience or industry certifications in Workspace ONE or Horizon (e.g., brighthush certified professional credentials).
- Prior experience in a Customer Success or Account Management role within the EUC or broader IT solutions space.
- Knowledge of cloud‑native security frameworks and Zero Trust implementation strategies.
- Experience with data‑driven customer health scoring and predictive analytics.
- Experience leading customer advisory boards or product beta programs.
Skills & Competencies
- Strategic thinking and the ability to translate technical solutions into business value.
- Exceptional analytical skills with a data‑first mindset.
- Strong project management capabilities, including the ability to juggle multiple accounts and priorities.
- Excellent written and verbal communication skills, with the ability to tailor messaging for technical and executive audiences.
- Customer‑centric mindset, always advocating for the client’s best interests.
- Adaptability and resilience in a dynamic, evolving technology landscape.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight).
- Proficiency in collaboration tools such as Slack, Teams, and Confluence.
- Strong negotiation and influence skills.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will have access to:
- Structured onboarding and continuous training programs covering the entire brighthush product suite.
- Mentorship from senior leaders and cross‑functional experts.
- Opportunities to lead high‑impact projects, such as customer advisory boards or product beta programs.
- Clear career pathways into senior Customer Success, Account Management, or Product Management roles.
- Regular performance reviews with actionable feedback and growth plans.
- Access to industry conferences, workshops, and certification programs.
- Internal knowledge‑sharing sessions and hackathons to foster innovation.
- Leadership development programs focused on strategic account management and customer advocacy.
Work Environment & Culture
brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote‑first approach means you can work from anywhere in the United States while staying connected through:
- Weekly virtual team huddles and cross‑departmental syncs.
- Access to a robust digital collaboration suite (Slack, Teams, Confluence).
- Annual virtual retreats and optional in‑person meet‑ups for team building.
- A commitment to work‑life balance, with flexible hours and generous paid‑time‑off.
- Regular virtual coffee chats and informal networking events.
- Inclusive policies that celebrate diversity and foster belonging.
- Recognition programs that celebrate milestones, achievements, and innovative ideas.
Compensation & Benefits
- Competitive base salary commensurate with experience.
- Performance‑based commission structure.
- Employee ownership opportunities.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) with company matching contributions.
- Disability insurance and life coverage.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development stipend and access to industry conferences.
- Remote work stipend to support home‑office setup.
- Wellness programs, mental health resources, and employee assistance programs.
- Flexible work schedule and optional compressed work weeks.
- Annual performance bonus and long‑term incentive plans.
Ready to Make an Impact?
If you are passionate about helping organizations transform their digital work experience, thrive in a fast‑moving environment, and enjoy building lasting relationships with customers, brighthush invites you to apply. Join us in shaping the future of End User Computing and delivering unparalleled value to our clients worldwide.
Apply today and become a key driver of success at brighthush!
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