About brighthush
At brighthush, we’re redefining the way security teams discover, understand, and act on the most critical threats that can compromise an organization’s digital and physical assets. Our cutting‑edge platform delivers early, high‑quality exploit intelligence, deep asset correlation, and contextual insights that empower security professionals to stay one step ahead of emerging vulnerabilities. Founded in 2021, brighthush has quickly become a trusted partner for enterprises, managed security service providers (MSSPs), and cyber‑vendors across the United States. We’re driven by a mission to protect the critical infrastructure that keeps our world running—everything from medical devices and power grids to telecommunications networks.
Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate curiosity, innovation, and a growth mindset, and we’re committed to creating an inclusive environment where every team member feels valued and empowered to make an impact.
Your Role
As a Remote Customer Success Engineer at brighthush, you will be the technical bridge between our customers and our platform. You’ll guide organizations through the entire lifecycle of adopting, integrating, and operationalizing brighthush intelligence within their security stack. Your expertise will help transform raw vulnerability data into actionable insights that drive faster detection, prioritization, and response.
In this role, you’ll:
- Serve as the primary technical point of contact for a portfolio of enterprise, MSSP, and cyber‑vendor customers.
- Lead end‑to‑end onboarding, deployment, and adoption of brighthush solutions.
- Design, build, and troubleshoot custom workflows, scripts, and integrations that connect brighthush data to SIEMs, SOAR platforms, TIPs, data lakes, and internal tooling.
- Provide hands‑on consulting to help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and incident response workflows.
- Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
- Deliver technical enablement through training sessions, architecture reviews, best‑practice guidance, and ongoing optimization recommendations.
- Advocate for customers internally by collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
- Partner with Account, Product, and Engineering teams to ensure a seamless customer lifecycle and support renewal and expansion efforts.
- Empower customers to become self‑sufficient power users of brighthush technology.
Key Responsibilities
- Customer Onboarding & Implementation – Design and execute structured onboarding plans that accelerate time‑to‑value. Conduct discovery workshops, technical assessments, and integration workshops to align brighthush capabilities with customer objectives.
- Technical Consulting & Enablement – Serve as a trusted advisor, providing deep technical guidance on architecture design, data ingestion, and workflow automation. Deliver hands‑on training and documentation that enable customers to fully leverage brighthush intelligence.
- Integration & Automation – Build and maintain custom scripts (Python, Bash, PowerShell) and API connectors to integrate brighthush data into customers’ existing security tooling. Troubleshoot and optimize integration performance.
- Issue Resolution & Escalation Management – Act as the first line of defense for technical issues. Diagnose root causes, coordinate with engineering, and communicate solutions to customers in a timely, transparent manner.
- Customer Advocacy & Feedback Loop – Gather customer insights, identify pain points, and translate them into actionable product enhancements. Work closely with Product and Engineering to prioritize features that deliver maximum value.
- Renewal & Expansion Support – Collaborate with Account teams to demonstrate measurable ROI, identify upsell opportunities, and support contract renewals.
- Continuous Improvement – Stay current with industry trends, emerging threats, and new security tooling. Share knowledge with the team and contribute to internal best‑practice playbooks.
What You’ll Bring
We’re looking for a technically proficient, customer‑centric professional who thrives in a fast‑paced, remote environment. The ideal candidate will have:
- 3+ years of experience in a customer‑facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post‑Sales Engineer).
- Proven experience supporting public sector or government entities, navigating procurement, compliance, and operational requirements.
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Hands‑on experience with incident response, SOC operations, and vulnerability management workflows.
- Strong scripting skills in Python (and familiarity with Bash or PowerShell).
- Experience working with REST APIs, JSON data models, and building integrations into SIEM, SOAR, TIP, or similar platforms.
- Excellent communication skills, both written and verbal, with the ability to translate complex technical concepts into clear, actionable guidance.
- Self‑starter attitude, with a passion for continuous learning and a proactive approach to problem‑solving.
Preferred Qualifications
- Familiarity with the Go programming language.
- Experience with data lake architectures or cloud‑native data pipelines.
- Knowledge of compliance frameworks (e.g., NIST, ISO 27001, FedRAMP).
- Previous experience in a SaaS or cloud‑based security platform.
Career Growth & Development
At brighthush, your career trajectory is as dynamic as the threats we help our customers mitigate. We offer:
- Clear career paths within Customer Success, Product Management, and Engineering.
- Mentorship from senior leaders and cross‑functional teams.
- Access to industry conferences, training courses, and certifications.
- Opportunities to lead high‑impact projects that shape the future of vulnerability intelligence.
Our Culture & Values
We believe that the best solutions come from diverse perspectives and collaborative teamwork. Our core values include:
- Customer Obsession – We put our customers at the center of everything we do.
- Innovation – We constantly experiment, iterate, and push the boundaries of what’s possible.
- Integrity – We act with honesty, transparency, and accountability.
- Growth Mindset – We embrace challenges, learn from failures, and continuously improve.
- Inclusivity – We celebrate differences and foster an environment where everyone can thrive.
Benefits & Perks
While the specifics may vary by role and location, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:
- Competitive base salary with an employee equity program.
- Health, dental, and vision coverage for you and your dependents.
- Unlimited paid time off (PTO) to maintain work‑life balance.
- Retirement savings plan with company match.
- Remote‑friendly environment with flexible work hours.
- Home‑office stipend for internet, phone, and equipment.
- Continuous learning budget for courses, certifications, and conferences.
- Wellness programs, including mental health resources and virtual fitness classes.
- Regular team events, hackathons, and community outreach initiatives.
How to Apply
If you’re passionate about empowering security teams with actionable intelligence and thrive in a collaborative, fast‑moving environment, we’d love to hear from you. Submit your application through the link below and join brighthush in shaping the future of cybersecurity.
Apply for this job