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About brighthush
brighthush is a trailblazing cybersecurity company that empowers organizations to build and scale modern security operations with an agentic, data‑centric platform. Since our founding in 2024, we have grown from a nimble startup to a trusted partner for enterprises worldwide, delivering Managed Detection & Response (MDR), threat hunting, and a unified security data lake that turns raw telemetry into actionable intelligence. Our mission is simple: make security smarter, faster, and more resilient by automating the most tedious parts of incident response and giving security teams the tools they need to stay ahead of evolving threats.
Why Join brighthush?
At brighthush, you’ll be part of a high‑growth, purpose‑driven organization that values innovation, collaboration, and continuous learning. We champion a culture of ownership, transparency, and customer obsession. As a Remote Customer Success Engineer, you’ll have the autonomy to shape the technical relationship with our clients, influence product evolution, and drive measurable impact on their security posture—all while working from anywhere in the United States.
Key Responsibilities
As a Remote Customer Success Engineer, you will be the technical linchpin between brighthush’s platform and our customers’ security teams. Your day‑to‑day activities will include:
- Onboarding Excellence: Execute a comprehensive integration checklist against the contracted scope, configure escalation paths, set up on‑demand paging, and guide accounts to a silent‑mode exit with status visibility for the customer.
- Activation Management: Run stale and non‑stale activation tracks separately, ensuring continuous progress without requiring CSM follow‑up.
- First‑Line Technical Support: Act as the live, first‑line technical responder in shared Slack or Teams channels and the Pylon queue, providing rapid, expert assistance.
- Integration Verification: Confirm that integrations are live, data is flowing, and response policies are active; proactively catch expiring tokens, lapsed permissions, and unannounced new tooling.
- Customer Workshops: Conduct working sessions with customer security engineers on escalation and response policies, test notification rules end‑to‑end, and wire case data into their ticketing systems until analysts adopt it.
- Detection Tuning: Fine‑tune detections, reduce false escalations, and optimize the end‑to‑end case experience.
- Case Disposition Communication: Explain case dispositions clearly enough to expand response scope from investigations to quarantine and isolation.
- Knowledge Base Stewardship: Maintain Pylon knowledge base articles, service differentiator docs, escalation policies, and troubleshooting playbooks.
- Product Feedback Loop: File field observations in Linear so Product and the SOC see what you see, driving product improvements.
- Quarterly Engagement: Deliver QBR technical content to the CSM ahead of the deck and travel roughly quarterly for customer visits, company events, or conferences.
Essential Qualifications
- 4+ years in a customer‑facing technical role such as Customer Success Engineer, Technical Account Manager, Solutions Engineer, or Implementation Engineer.
- Strong background in cybersecurity, ideally with experience in security operations, detection and response, MDR, or SIEM/EDR tooling.
- Experience in a startup or high‑growth environment where processes are still being built and refined.
- Proficiency in scripting (Python, Bash, PowerShell) and hands‑on automation.
- Working knowledge of APIs, SaaS integrations, log pipelines, and modern cloud architecture.
- Ability to read logs, trace workflows, isolate root causes, and communicate findings clearly.
- Excellent prioritization and written communication skills across multiple accounts.
- Travel roughly quarterly for customer visits, company events, or conferences.
Preferred Qualifications
- Experience with structured onboarding and building a customer‑facing knowledge base.
- Familiarity with incident‑response frameworks (NIST, MITRE ATT&CK) and case‑management tools.
- Hands‑on experience with log analytics platforms such as Splunk, Elastic, or Datadog.
- Knowledge of threat‑hunting methodologies and proactive detection development.
- Previous exposure to agentic security platforms or data‑lake architectures.
Core Skills & Competencies
- Technical Fluency: Deep understanding of security telemetry, log ingestion, and alert correlation.
- Customer Advocacy: Ability to translate technical concepts into business value for security leaders.
- Problem‑Solving: Analytical mindset with a knack for troubleshooting complex integration issues.
- Collaboration: Works seamlessly with cross‑functional teams—Product, Engineering, Sales, and Support—to deliver a unified customer experience.
- Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new tools and processes.
- Communication: Clear, concise written and verbal communication, capable of producing technical documentation and training materials.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition and impact. As a Remote Customer Success Engineer, you will:
- Progress to a Senior Customer Success Engineer role, taking ownership of larger, more complex accounts.
- Transition into a Solutions Architect or Product Evangelist position, leveraging deep product knowledge to influence roadmap decisions.
- Lead customer success initiatives that drive adoption, retention, and expansion across the portfolio.
- Participate in continuous learning programs, including certifications in SOC, MDR, and cloud security, as well as internal workshops on emerging threat landscapes.
- Mentor junior engineers, fostering a culture of knowledge sharing and professional development.
Work Environment & Company Culture
brighthush prides itself on a culture that blends innovation, autonomy, and community. Key highlights include:
- Remote‑First Flexibility: Work from anywhere in the United States with a fully supported home‑office setup.
- Collaborative Teams: Cross‑functional squads that value diverse perspectives and rapid iteration.
- Transparent Leadership: Open communication channels with founders and executives, ensuring every voice is heard.
- Continuous Feedback: Regular 1:1s, performance reviews, and skill‑gap assessments to keep you growing.
- Community Engagement: Quarterly virtual town halls, hackathons, and knowledge‑sharing sessions.
Compensation & Benefits
While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior technical roles.
- Performance‑based bonuses tied to customer success metrics.
- Equity options that allow you to share in the company’s long‑term growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited paid time off and a generous parental leave policy.
- Professional development stipend for certifications, conferences, and training.
- Annual travel stipend for quarterly on‑site customer visits and industry events.
Ready to Make an Impact?
If you are a technically savvy, customer‑centric professional who thrives in a fast‑moving environment and wants to help shape the future of security operations, brighthush invites you to join our mission. Bring your expertise, curiosity, and passion for empowering security teams, and together we’ll build a safer, smarter world.
Apply now and become a pivotal part of brighthush’s journey to redefine cybersecurity.
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