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Welcome to brighthush – Where Advisory Meets Innovation
At brighthush, we’re not just building software; we’re redefining the future of audit and advisory. Since our inception in 2020, our mission has been to empower assurance and consulting professionals to deliver faster, smarter, and more impactful outcomes. By blending advanced data models, intuitive workflow design, and AI‑powered insights, we transform how advisory teams scope, execute, and report on complex engagements. With a vibrant community of 201‑500 employees, brighthush is on a relentless pursuit to make advisory work more efficient, scalable, and evidence‑based.
Why brighthush is the Place to Accelerate Your Career
Imagine a high‑velocity, purpose‑driven startup where your ideas directly shape product evolution, customer success, and industry standards. At brighthush, we value curiosity, ownership, and the courage to challenge the status quo. If you thrive in an environment that rewards innovation, collaboration, and measurable impact, you’ll find a home here.
Your Role: Senior Remote Customer Success Engineer – Advisory Services & Workflow Optimization Specialist
As a Remote Customer Success Engineer – Advisory, you’ll serve as the vital bridge between our platform and the advisory teams that rely on it. Your day‑to‑day focus will be on adoption, value realization, and continuous improvement of advisory workflows. You will be the trusted advisor who translates complex platform capabilities into tangible business outcomes for our clients.
Key Responsibilities – Your Impact in Action
- Own Adoption & Retention – Manage a portfolio of brighthush advisory customers, ensuring they achieve high usage, measurable outcomes, and long‑term loyalty.
- Drive Deep Platform Adoption – Actively configure workflows, templates, and engagement structures within the brighthush platform to align with each client’s unique processes.
- Translate Methodologies into Scalable Workflows – Convert advisory methodologies, service offerings, and best practices into repeatable, scalable brighthush workflows that can be deployed across multiple teams.
- Partner with Advisory Teams – Collaborate directly with client advisory leaders to refine engagement execution, enhance delivery consistency, and improve client outcomes through superior workflow design.
- Lead Enablement & Change Management – Design and deliver training, workshops, and change‑management initiatives that help teams transition from bespoke, manual, or legacy delivery models to a unified, AI‑enhanced approach.
- Identify & Resolve Usage Gaps – Proactively spot inefficiencies, delivery risks, and gaps in platform adoption, then recommend actionable improvements that drive value.
- Serve as a Practitioner‑Advisor – Challenge teams to adopt stronger, more scalable advisory practices while remaining a trusted, hands‑on advisor.
- Cross‑Functional Collaboration – Work closely with Product, Engineering, and Implementation teams to provide real‑world advisory feedback, influence roadmap priorities, and accelerate feature delivery.
- Support Renewals & Expansion – Ensure customers realize clear, provable value across advisory service lines, positioning them for successful renewals and upsell opportunities.
- Contribute to Success Initiatives – Build and refine playbooks, templates, enablement content, and best‑practice frameworks that scale across the organization.
- Own & Exceed KPIs – Track and surpass key performance indicators related to adoption, retention, customer outcomes, and platform usage.
Essential Qualifications – What We’re Looking For
- 2–5+ years of experience in advisory, consulting, or professional services roles (e.g., risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting).
- Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting.
- Experience supporting complex, multi‑team advisory or consulting environments and service‑line rollouts.
- Hands‑on proficiency with software platforms – configuring workflows, troubleshooting real‑world usage challenges, and customizing data models.
- Strong technical curiosity – a passion for data models, permissions, configurations, and AI‑powered workflows.
- Practitioner mindset – you advise, enable, and drive change rather than simply provide support.
- Confidence leading training, enablement, and change‑management initiatives with advisory teams.
- Collaborative, outcomes‑oriented, and comfortable operating in an evolving startup environment.
- Clear communicator who can credibly engage advisory practitioners, managers, and firm leadership.
- Experience with LLMs or prompt creation is a plus.
Preferred Qualifications – Bonus Points
- Prior experience in a Customer Success Engineer or Customer Success Manager role within a SaaS or professional services technology company.
- Familiarity with audit and advisory industry standards, such as ISACA, COSO, or ISO frameworks.
- Background in data analytics or data science, with the ability to translate data insights into actionable workflow improvements.
- Experience working in a remote‑first organization and managing distributed teams.
- Proficiency in multiple languages or cultures, enabling you to serve a global client base.
Skills & Competencies – The DNA of Success
- Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
- Problem‑Solving – Diagnose complex workflow issues and propose elegant, scalable solutions.
- Communication – Articulate technical concepts to non‑technical stakeholders and vice versa.
- Project Management – Lead cross‑functional initiatives with clear milestones and deliverables.
- Customer‑Centricity – Deep empathy for client pain points and a relentless focus on delivering value.
- Adaptability – Thrive in a fast‑moving environment with shifting priorities and evolving product features.
- Data‑Driven Decision Making – Use metrics and analytics to guide strategy and measure success.
Career Growth & Learning Opportunities – Your Path to Leadership
At brighthush, your growth trajectory is as dynamic as our product roadmap. You’ll have the chance to:
- Lead the design of new advisory modules that become flagship features of the platform.
- Shape the customer success strategy across the entire advisory vertical, influencing product, marketing, and sales.
- Mentor junior success engineers and build a high‑performing team.
- Attend industry conferences, workshops, and training sessions to stay ahead of emerging advisory trends.
- Earn certifications in AI, data analytics, or advisory best practices through our partnership with leading educational providers.
Work Environment & Company Culture – Where Innovation Meets Inclusion
brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our remote‑first culture means:
- Flexible work hours that respect your personal rhythm while ensuring team alignment.
- Regular virtual town halls, hackathons, and cross‑departmental knowledge‑sharing sessions.
- A culture of psychological safety where every voice is heard and every idea is considered.
- Commitment to diversity, equity, and inclusion – we celebrate different perspectives and backgrounds.
- Access to cutting‑edge tools, including the latest AI platforms, collaboration software, and learning resources.
Compensation & Benefits – Rewarding Your Impact
While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior Customer Success Engineers.
- Performance‑based bonus structure tied to adoption, retention, and customer satisfaction metrics.
- 401(k) plan with company match to support your long‑term financial goals.
- Flexible paid time off (PTO) and paid holidays.
- Wellness benefits starting on day one, including mental health support, gym memberships, and wellness stipends.
- Technology stipend and home‑office reimbursement to ensure you have the tools you need to succeed.
- Professional development budget for courses, certifications, and conference attendance.
- Employee stock‑option plan, giving you a stake in brighthush’s future growth.
Ready to Make an Impact?
If you are a proactive, customer‑focused engineer who loves turning complex advisory challenges into elegant, scalable solutions, we want to hear from you. Join brighthush and help shape the next generation of audit and advisory technology.
Apply today and become part of a team that is not just building software, but transforming an entire industry.
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