```html
About brighthush
brighthush is the leading catalyst in the developer tooling ecosystem, empowering more than 20 million developers each month and enabling over 20 billion container image pulls worldwide. From solo founders to Fortune 500 enterprises, our customers rely on brighthush to build, share, and run their applications across a unified suite of products – brighthush Desktop, brighthush Hub, and brighthush Scout. As AI agents reshape how software is created, brighthush sits at the epicenter of this transformation, delivering sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Why Join brighthush?
- Remote‑First Culture – Work from anywhere while staying connected to a vibrant, distributed community.
- Impact at Scale – Your work will influence millions of developers and enterprises worldwide.
- Career Growth – Rapid learning, mentorship, and opportunities to shape product strategy.
- Diversity & Inclusion – We celebrate a wide range of backgrounds, perspectives, and skills.
- Competitive Compensation & Perks – Equity, generous PTO, tech stipend, training budget, and more.
Role Overview
As a Remote Customer Experience Engineer – Technical Enablement & Architecture Specialist, you will be the go‑to expert for scaling deep product adoption across the brighthush ecosystem. Your mission is to empower customers to harness the full power of our platform through 1:many technical enablement, structured Proof of Concepts (PoCs), and high‑impact technical assets. You will collaborate closely with Product, Engineering, Sales, and Support to translate complex technical concepts into actionable, customer‑centric guidance that drives adoption, satisfaction, and long‑term success.
Key Responsibilities
- 1:Many Technical Enablement – Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences.
- Structured Enablement Series – Create learning paths aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance) that drive adoption beyond initial onboarding.
- Proof of Concept (PoC) Leadership – Build reusable PoC frameworks, produce technical blogs, recordings, and deep‑technical content that showcase best practices.
- Escalation & Advisory – Serve as the escalation point for non‑support Solutions Engineering‑type questions across customer cohorts, providing architectural guidance and troubleshooting.
- Targeted Workshops – Occasionally lead 1:1 workshops for high‑impact customers or strategic technical initiatives.
- Content Creation – Author advanced technical recordings, blogs, and whitepapers that resonate with both technical and non‑technical audiences.
- Community Building – Engage with developer communities, forums, and events to amplify brighthush’s presence and gather feedback.
- Product Feedback Loop – Capture customer pain points and feature requests, translating them into actionable insights for the product roadmap.
- Metrics & Reporting – Track enablement effectiveness, adoption rates, and customer satisfaction, presenting findings to leadership.
Essential Qualifications
- 5+ years of experience in a technical enablement, solutions engineering, or platform engineering role.
- Deep expertise in containerization, CI/CD pipelines, and secure software supply chain practices.
- Proven ability to design and deliver large‑scale technical workshops and webinars.
- Strong communication skills, both written and verbal, with the ability to translate complex concepts into clear, actionable guidance.
- Experience with AI/ML development workflows is highly desirable.
- Hands‑on experience with AI coding agent runtimes and sandboxed execution environments.
- Familiarity with secure software development lifecycle (SSDLC) practices, policy‑as‑code, and DevSecOps integration.
- Knowledge of governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act).
- Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture.
Preferred Qualifications
- Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
- Hands‑on experience with model packaging, dependency management, reproducibility, and governance considerations within containerized environments.
- Familiarity with brighthush SBX and MCP Gateway as enterprise controls for agentic AI workloads.
- Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production.
- Experience implementing or advising on secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement.
Skills & Competencies
- Technical Depth – Mastery of containerization, CI/CD, and secure software supply chain.
- Architectural Insight – Ability to design scalable, secure, and maintainable solutions.
- Communication Excellence – Clear, concise, and engaging presentation and writing skills.
- Customer‑Centric Mindset – Passion for helping customers succeed and delivering value.
- Adaptability – Thrive in a fast‑moving, remote‑first environment.
- Collaboration – Work effectively with cross‑functional teams (Product, Engineering, Sales, Support).
Career Growth & Learning Opportunities
At brighthush, we believe in continuous learning and professional development. As a Remote Customer Experience Engineer – Technical, you will:
- Participate in quarterly “Whaleness” days and end‑of‑year breaks to recharge and collaborate.
- Receive a technology stipend of $100 USD net per month to keep your tools and learning resources up to date.
- Benefit from a training stipend for conferences, courses, and classes to stay ahead of industry trends.
- Earn equity in a rapidly growing startup, giving you a direct stake in brighthush’s success.
- Access mentorship from senior leaders and peers across the organization.
- Take advantage of a flexible PTO plan that encourages you to pursue personal interests and maintain work‑life balance.
Work Environment & Culture
brighthush is a remote‑first company with a distributed team spanning multiple time zones. We value:
- Trust and autonomy – You’ll have the freedom to manage your own schedule and work style.
- Collaboration – Regular virtual meetings, knowledge‑sharing sessions, and cross‑team projects.
- Inclusivity – We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- Innovation – You’ll be encouraged to experiment, iterate, and bring new ideas to the table.
Compensation & Benefits
While specific figures vary by location and role, brighthush offers a competitive package that includes:
- Base salary commensurate with experience and market rates.
- Equity options to share in the company’s growth.
- 16 weeks of paid parental leave after six months of employment.
- Medical benefits, retirement plans, and paid holidays (vary by country).
- brighthush swag and branded merchandise.
- Technology stipend and training budget.
- Flexible PTO and remote‑first work arrangements.
Your First 30 Days
- Technical Immersion – Deep dive into brighthush products, architecture, and customer success stories.
- Onboarding with the CXE Team – Learn our enablement frameworks, content creation processes, and escalation protocols.
- Shadowing Senior Engineers – Gain hands‑on experience with PoC development and technical workshops.
- Setting Up Your Home Office – We provide support to ensure you’re comfortable and productive.
- Participation in Our Quarterly Whaleness Days – A chance to connect with colleagues and share knowledge.
How to Apply
If you’re ready to make a tangible impact on the developer community, drive adoption of cutting‑edge technology, and grow your career in a dynamic, remote‑first environment, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of software development.
Join brighthush – Where Innovation Meets Impact
At brighthush, we’re building the future of software delivery. Your expertise will help developers worldwide build, share, and run applications with confidence, security, and speed. Apply today and become a key player in a company that values depth, creativity, and customer success.
``` Apply for this job