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Introduction
In the fast‑moving world of software delivery, brighthush stands at the forefront of innovation, empowering more than 20 million developers each month and enabling over 20 billion container image pulls worldwide. Our mission is simple yet ambitious: to make every developer, from solo founders to Fortune 500 enterprises, able to build, share, and run applications with confidence, speed, and security. As AI agents reshape how software is created, brighthush is the epicenter of this transformation, delivering sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Role Overview
As a Senior Remote Customer Experience Engineer – Technical Enablement & Architecture Lead (EMEA), you will be the linchpin that connects brighthush’s cutting‑edge platform to the global developer community. Your expertise will translate complex technical concepts into actionable guidance, ensuring that customers not only adopt our products but also derive maximum value from them. You will collaborate closely with Product, Engineering, Sales, and Support to shape the customer journey, drive adoption, and influence the future roadmap of our platform.
Key Responsibilities
- 1:Many Technical Enablement – Design, develop, and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) tailored to platform, DevOps, security, and engineering audiences across the globe.
- Structured Enablement Series – Craft learning paths aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance) that move users beyond initial onboarding into deep, sustainable adoption.
- Proof of Concept (PoC) Leadership – Build reusable PoC frameworks, produce technical blogs, recordings, and deep‑technical content that showcase best practices and demonstrate real‑world value.
- Escalation & Advisory – Serve as the escalation point for non‑support Solutions Engineering‑type questions across customer cohorts, providing architectural guidance, troubleshooting, and rapid resolution.
- Targeted Workshops – Lead 1:1 workshops for high‑impact customers or strategic technical initiatives, tailoring content to specific business goals and technical constraints.
- Content Creation – Author advanced technical recordings, blogs, whitepapers, and case studies that resonate with both technical and non‑technical audiences, reinforcing brighthush’s thought leadership.
- Community Building – Engage with developer communities, forums, and events to amplify brighthush’s presence, gather feedback, and foster a vibrant ecosystem of users and contributors.
- Product Feedback Loop – Capture customer pain points and feature requests, translating them into actionable insights for the product roadmap and ensuring that the platform evolves in line with real‑world needs.
- Metrics & Reporting – Track enablement effectiveness, adoption rates, and customer satisfaction, presenting findings to leadership and using data to refine strategies.
Essential Qualifications
- 5+ years of experience in technical enablement, solutions engineering, or platform engineering roles.
- Deep expertise in containerization, CI/CD pipelines, and secure software supply chain practices.
- Proven ability to design and deliver large‑scale technical workshops and webinars that engage diverse audiences.
- Exceptional communication skills, both written and verbal, with the ability to translate complex concepts into clear, actionable guidance.
- Experience with AI/ML development workflows is highly desirable, including familiarity with AI coding agent runtimes and sandboxed execution environments.
- Strong understanding of secure software development lifecycle (SSDLC) practices, policy‑as‑code, and DevSecOps integration.
- Knowledge of governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act).
- Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture.
Preferred Qualifications
- Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
- Hands‑on experience with model packaging, dependency management, reproducibility, and governance considerations within containerized environments.
- Familiarity with brighthush SBX and MCP Gateway as enterprise controls for agentic AI workloads.
- Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production.
- Experience implementing or advising on secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement.
Skills & Competencies
- Technical Depth – Mastery of containerization, CI/CD, and secure software supply chain.
- Architectural Insight – Ability to design scalable, secure, and maintainable solutions that meet diverse customer needs.
- Communication Excellence – Clear, concise, and engaging presentation and writing skills that inspire confidence.
- Customer‑Centric Mindset – Passion for helping customers succeed and delivering tangible value.
- Adaptability – Thrive in a fast‑moving, remote‑first environment with evolving priorities.
- Collaboration – Work effectively with cross‑functional teams (Product, Engineering, Sales, Support) to align on goals and deliver results.
Career Growth & Learning Opportunities
At brighthush, continuous learning and professional development are core to our culture. As a Senior Remote Customer Experience Engineer – Technical, you will enjoy the following growth avenues:
- Quarterly “Whaleness” days and end‑of‑year breaks that encourage recharge, collaboration, and cross‑team knowledge sharing.
- A technology stipend of $100 USD net per month to keep your tools and learning resources up to date.
- A training stipend for conferences, courses, and classes that help you stay ahead of industry trends.
- Equity in a rapidly growing startup, giving you a direct stake in brighthush’s success.
- Mentorship from senior leaders and peers across the organization, fostering career advancement and skill refinement.
- A flexible PTO plan that encourages you to pursue personal interests and maintain a healthy work‑life balance.
Work Environment & Culture
brighthush is a remote‑first company with a distributed team spanning multiple time zones. We value:
- Trust and Autonomy – Freedom to manage your own schedule and work style while delivering high‑impact results.
- Collaboration – Regular virtual meetings, knowledge‑sharing sessions, and cross‑team projects that foster a sense of community.
- Inclusivity – Commitment to building a team that represents a variety of backgrounds, perspectives, and skills.
- Innovation – Encouragement to experiment, iterate, and bring new ideas to the table, driving continuous improvement.
Compensation & Benefits
While specific figures vary by location and role, brighthush offers a competitive package that includes:
- Base salary commensurate with experience and market rates.
- Equity options to share in the company’s growth.
- 16 weeks of paid parental leave after six months of employment.
- Medical benefits, retirement plans, and paid holidays (vary by country).
- Company swag and branded merchandise.
- Technology stipend and training budget.
- Flexible PTO and remote‑first work arrangements.
Your First 30 Days
- Technical Immersion – Deep dive into brighthush products, architecture, and customer success stories.
- Onboarding with the CXE Team – Learn our enablement frameworks, content creation processes, and escalation protocols.
- Shadowing Senior Engineers – Gain hands‑on experience with PoC development and technical workshops.
- Setting Up Your Home Office – We provide support to ensure you’re comfortable and productive.
- Participation in Our Quarterly Whaleness Days – A chance to connect with colleagues and share knowledge.
How to Apply
If you’re ready to make a tangible impact on the developer community, drive adoption of cutting‑edge technology, and grow your career in a dynamic, remote‑first environment, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of software development.
Closing Statement
At brighthush, we’re building the future of software delivery. Your expertise will help developers worldwide build, share, and run applications with confidence, security, and speed. Apply today and become a key player in a company that values depth, creativity, and customer success.
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