About brighthush
brighthush is the world’s most trusted platform for secure, scalable, and AI‑enhanced software delivery. Every month, we empower more than 20 million developers—from solo founders to Fortune 500 enterprises—to build, test, and ship code faster, safer, and with greater confidence. With over 20 billion container image pulls worldwide, our ecosystem is the backbone of modern cloud‑native development. As AI agents reshape how software is created, brighthush sits at the epicenter of this transformation, delivering sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Why This Role Matters
In a world where every line of code can impact millions, the bridge between cutting‑edge technology and real‑world adoption is built by people who can translate complex concepts into actionable guidance. As the Senior Remote Customer Experience Engineer – Technical Enablement & Architecture Lead (EMEA), you will be that bridge. You will shape how developers worldwide experience brighthush, ensuring they not only adopt our platform but also extract maximum value, driving innovation across the globe. Your work will directly influence the success of thousands of teams, the security posture of millions of containers, and the speed at which new ideas become reality.
Key Responsibilities
1. Design & Deliver Technical Enablement Programs
- Architect and host large‑scale webinars, live build sessions, and deep‑dive workshops that cover platform fundamentals, advanced DevOps practices, security hardening, and AI‑powered workflows.
- Tailor content to diverse audiences—engineers, architects, product managers, and security teams—ensuring relevance and engagement.
- Collaborate with Product and Engineering to keep enablement material up‑to‑date with the latest releases and feature enhancements.
- Leverage interactive tools such as live polls, Q&A sessions, and breakout rooms to foster real‑time learning and community building.
2. Build Structured Learning Paths
- Create maturity‑based learning tracks (e.g., Secure SDLC, Supply Chain Hardening, Container Governance) that guide customers from onboarding to advanced adoption.
- Integrate hands‑on labs, quizzes, and real‑world case studies to reinforce learning outcomes.
- Measure progress through analytics and iterate on content to improve adoption metrics.
- Publish learning paths on the brighthush Academy portal, ensuring easy access and discoverability for all users.
3. Lead Proof‑of‑Concept (PoC) Initiatives
- Develop reusable PoC frameworks that showcase best practices for containerization, CI/CD, and AI agent runtimes.
- Produce technical blogs, video recordings, and whitepapers that highlight real‑world value and serve as reference material for the community.
- Collaborate with Customer Success to identify high‑impact PoC opportunities and drive rapid deployment.
- Track PoC success stories and use them to refine future enablement strategies.
4. Serve as Escalation & Advisory Hub
- Act as the go‑to expert for complex, non‑support questions across customer cohorts.
- Provide architectural guidance, troubleshoot issues, and deliver rapid, actionable solutions.
- Document findings and share insights with the broader team to improve product and support processes.
- Maintain a knowledge base of common pitfalls and best‑practice solutions for quick reference.
5. Conduct Targeted Workshops & Consultations
- Lead one‑on‑one workshops for high‑impact customers, customizing content to align with their business goals and technical constraints.
- Facilitate strategy sessions that help customers map their journey to full platform adoption.
- Capture feedback and translate it into product roadmap priorities.
- Act as a trusted advisor, helping customers navigate complex regulatory or compliance requirements.
6. Create Thought Leadership Content
- Author advanced technical recordings, blogs, whitepapers, and case studies that resonate with both technical and non‑technical audiences.
- Represent brighthush at industry conferences, meetups, and online communities to amplify our thought leadership.
- Maintain a content calendar that aligns with product releases and community interests.
- Collaborate with the marketing team to ensure consistent messaging across all channels.
7. Foster Community Engagement
- Engage with developer communities, forums, and events to amplify brighthush’s presence.
- Collect community feedback, identify pain points, and advocate for solutions within the product team.
- Mentor community contributors and help them grow their expertise.
- Organize community hackathons and challenges to spur innovation and collaboration.
8. Drive Continuous Improvement Through Metrics
- Track enablement effectiveness, adoption rates, and customer satisfaction using data‑driven dashboards.
- Present findings to leadership and use insights to refine strategies and content.
- Champion a culture of experimentation and learning within the enablement team.
- Implement A/B testing for new training formats and measure impact on engagement.
Essential Qualifications
- 5+ years of experience in technical enablement, solutions engineering, or platform engineering roles.
- Deep expertise in containerization, CI/CD pipelines, and secure software supply chain practices.
- Proven ability to design and deliver large‑scale technical workshops and webinars that engage diverse audiences.
- Exceptional communication skills, both written and verbal, with the ability to translate complex concepts into clear, actionable guidance.
- Experience with AI/ML development workflows is highly desirable, including familiarity with AI coding agent runtimes and sandboxed execution environments.
- Strong understanding of secure software development lifecycle (SSDLC) practices, policy‑as‑code, and DevSecOps integration.
- Knowledge of governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act).
- Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture.
Preferred Qualifications
- Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
- Hands‑on experience with model packaging, dependency management, reproducibility, and governance considerations within containerized environments.
- Familiarity with brighthush SBX and MCP Gateway as enterprise controls for agentic AI workloads.
- Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production.
- Experience implementing or advising on secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement.
Skills & Competencies
- Technical Depth – Mastery of containerization, CI/CD, and secure software supply chain.
- Architectural Insight – Ability to design scalable, secure, and maintainable solutions that meet diverse customer needs.
- Communication Excellence – Clear, concise, and engaging presentation and writing skills that inspire confidence.
- Customer‑Centric Mindset – Passion for helping customers succeed and delivering tangible value.
- Adaptability – Thrive in a fast‑moving, remote‑first environment with evolving priorities.
- Collaboration – Work effectively with cross‑functional teams (Product, Engineering, Sales, Support) to align on goals and deliver results.
- Analytical Thinking – Use data to drive decisions, measure impact, and iterate on enablement programs.
- Mentorship & Coaching – Guide junior team members and community contributors toward growth.
Career Growth & Learning Opportunities
At brighthush, continuous learning and professional development are core to our culture. As a Senior Remote Customer Experience Engineer – Technical, you will enjoy the following growth avenues:
- Quarterly “Whaleness” days and end‑of‑year breaks that encourage recharge, collaboration, and cross‑team knowledge sharing.
- A technology stipend of $100 USD net per month to keep your tools and learning resources up to date.
- A training stipend for conferences, courses, and classes that help you stay ahead of industry trends.
- Equity in a rapidly growing startup, giving you a direct stake in brighthush’s success.
- Mentorship from senior leaders and peers across the organization, fostering career advancement and skill refinement.
- Flexible PTO plan that encourages you to pursue personal interests and maintain a healthy work‑life balance.
- Opportunities to lead cross‑functional initiatives, such as product evangelism or community strategy, that broaden your impact.
- Access to internal knowledge hubs, including a curated library of technical papers, best‑practice guides, and industry reports.
Work Environment & Culture
brighthush is a remote‑first company with a distributed team spanning multiple time zones. We value:
- Trust and Autonomy – Freedom to manage your own schedule and work style while delivering high‑impact results.
- Collaboration – Regular virtual meetings, knowledge‑sharing sessions, and cross‑team projects that foster a sense of community.
- Inclusivity – Commitment to building a team that represents a variety of backgrounds, perspectives, and skills.
- Innovation – Encouragement to experiment, iterate, and bring new ideas to the table, driving continuous improvement.
- Transparency – Open communication channels, clear decision‑making processes, and shared ownership of outcomes.
- Well‑being – Resources for mental health, ergonomic support, and flexible work arrangements to support overall wellness.
Compensation & Benefits
While specific figures vary by location and role, brighthush offers a competitive package that includes:
- Base salary commensurate with experience and market rates.
- Equity options to share in the company’s growth.
- 16 weeks of paid parental leave after six months of employment.
- Medical benefits, retirement plans, and paid holidays (vary by country).
- Company swag and branded merchandise.
- Technology stipend and training budget.
- Flexible PTO and remote‑first work arrangements.
- Access to a global network of peers and industry experts.
Your First 30 Days
- Technical Immersion – Deep dive into brighthush products, architecture, and customer success stories.
- Onboarding with the CXE Team – Learn our enablement frameworks, content creation processes, and escalation protocols.
- Shadowing Senior Engineers – Gain hands‑on experience with PoC development and technical workshops.
- Setting Up Your Home Office – We provide support to ensure you’re comfortable and productive.
- Participation in Our Quarterly Whaleness Days – A chance to connect with colleagues and share knowledge.
- Review and contribute to the current learning paths and enablement library.
- Attend a series of internal “Ask Me Anything” sessions with product and engineering leaders.
How to Apply
If you’re ready to make a tangible impact on the developer community, drive adoption of cutting‑edge technology, and grow your career in a dynamic, remote‑first environment, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of software development.
Closing Statement
At brighthush, we’re building the future of software delivery. Your expertise will help developers worldwide build, share, and run applications with confidence, security, and speed. Apply today and become a key player in a company that values depth, creativity, and customer success.
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