About hirequest
At hirequest, we are redefining the way businesses harness the power of the cloud. Our mission is to empower enterprises of all sizes to innovate faster, scale more securely, and deliver exceptional customer experiences through cutting‑edge cloud solutions. With a global footprint that spans continents and industries, hirequest has become a trusted partner for Fortune 500 companies, fast‑growing startups, and public sector organizations alike.
Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We believe that the best ideas come from people who are challenged, supported, and given the freedom to experiment. Whether you’re a seasoned engineer, a visionary leader, or a passionate advocate for technology, hirequest offers an environment where you can grow, learn, and make a tangible impact.
Position Overview
We are looking for a Senior Remote Customer Engineer Manager to lead a high‑performing team of Customer Engineers (CEs) that delivers world‑class technical pre‑sales and post‑sales support for hirequest’s cloud platform. This full‑time, remote role offers the flexibility to work from anywhere while providing a competitive hourly rate of $25–$35, commensurate with experience and expertise.
As the manager, you will be the bridge between hirequest’s sales, product, and engineering organizations, ensuring that our CEs are equipped, motivated, and aligned with the company’s strategic objectives. You will shape the team’s vision, drive operational excellence, and champion a culture of continuous improvement and customer obsession.
Key Responsibilities
- Team Leadership & Talent Management – Recruit, interview, onboard, and mentor a diverse group of Customer Engineers. Set clear performance expectations, conduct regular coaching sessions, and foster a culture of accountability and growth.
- Strategic Planning & Execution – Collaborate with Sales and Product Leadership to define staffing models, capacity plans, and go‑to‑market strategies that align with hirequest’s annual business goals.
- Customer Engagement & Advocacy – Serve as an executive‑level point of contact for key accounts, building strong relationships across client organizations and ensuring that hirequest’s solutions deliver measurable value.
- Cross‑Functional Collaboration – Partner with Product Management, Engineering, and Support teams to resolve technical issues, influence roadmap decisions, and elevate the overall customer experience.
- Process & Tool Optimization – Identify gaps in current workflows, implement best practices, and leverage technology to streamline CE operations, from onboarding to post‑sale support.
- Metrics & Reporting – Define, track, and report on key performance indicators (KPIs) such as CE utilization, customer satisfaction scores, and sales pipeline contribution.
- Thought Leadership – Represent hirequest at industry events, webinars, and conferences, sharing insights on cloud adoption, digital transformation, and emerging technologies.
Essential Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent practical experience).
- 4+ years of experience in a technical sales engineering or field engineering role within a SaaS or cloud environment.
- Proven track record of leading and scaling technical teams in a fast‑paced, customer‑centric environment.
- Deep understanding of cloud architecture, including IaaS, PaaS, and SaaS models, and how they enable business outcomes.
- Strong communication skills, with the ability to translate complex technical concepts into clear, actionable insights for both technical and non‑technical stakeholders.
- Experience in managing client design initiatives and leading design teams to deliver tailored solutions.
Preferred Qualifications
- Graduate degree (MBA or MS) in Software Engineering, Computer Science, or a related discipline.
- Prior experience in a pre‑sales, field engineering leadership, or customer‑facing field engineer role at a cloud services provider.
- Hands‑on knowledge of hirequest’s cloud platform, including core services, security features, and integration capabilities.
- Demonstrated ability to work effectively across multiple time zones and cultural contexts.
- Experience with data‑driven decision making, using analytics to drive performance improvements.
Core Skills & Competencies
- Technical Expertise – Proficiency in cloud infrastructure, networking, security, and application deployment.
- Leadership & Coaching – Ability to inspire, develop, and retain top talent.
- Strategic Thinking – Visionary mindset with a focus on long‑term business impact.
- Customer Obsession – Passion for delivering exceptional customer experiences and driving adoption.
- Collaboration & Influence – Skilled at building consensus across cross‑functional teams.
- Analytical Acumen – Comfortable with metrics, dashboards, and data‑driven insights.
Career Growth & Learning Opportunities
At hirequest, your career path is as dynamic as the cloud itself. As a Customer Engineer Manager, you will:
- Progress into senior leadership roles such as Director of Customer Engineering or VP of Customer Success.
- Gain exposure to hirequest’s global product strategy, influencing the next generation of cloud services.
- Participate in executive‑level initiatives, shaping the company’s vision and market positioning.
- Access continuous learning resources, including certifications, workshops, and mentorship programs.
- Benefit from a culture that rewards innovation, experimentation, and calculated risk‑taking.
Work Environment & Culture
Our remote-first model empowers you to work from anywhere while staying connected to a vibrant, collaborative community. You’ll enjoy:
- Flexible work hours that accommodate global time zones.
- Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
- A transparent, merit‑based performance system that recognizes and rewards impact.
- Access to state‑of‑the‑art tools and platforms that enable seamless collaboration.
- A commitment to diversity, equity, and inclusion, ensuring Apply for this job