Introduction
Welcome to workpinnacle, a trailblazer in AI‑driven communication solutions that empower businesses to connect with their customers in a seamless, intelligent, and highly personalized way. Our mission is to transform everyday interactions into memorable experiences by harnessing the power of real‑time artificial intelligence. As we expand our portfolio of cutting‑edge products, we are looking for a talented Senior Real‑Time AI Developer to join our dynamic team and lead the development of a next‑generation virtual receptionist.
About workpinnacle
At workpinnacle, we blend deep expertise in voice technology, natural language processing, and cloud infrastructure to deliver solutions that scale with our clients’ needs. Our products serve a diverse range of industries—from small and medium‑sized enterprises to freelancers—providing them with the tools to automate routine communication tasks while maintaining a human touch. We pride ourselves on a culture of innovation, collaboration, and continuous learning, where every team member’s voice is heard and every idea has the potential to shape the future of communication.
Role Overview
As a Senior Real‑Time AI Developer, you will spearhead the creation of a virtual receptionist that can answer incoming calls in real time, understand caller intent, and execute actions such as scheduling appointments, transferring calls, or sending follow‑up information—all through a natural, conversational interface. Your work will directly impact how businesses engage with their customers, making this role both technically challenging and highly rewarding.
Key Responsibilities
- VoIP Integration: Design and implement robust VoIP/SIP call handling that can receive, route, and terminate calls with minimal latency.
- AI Conversational Engine: Integrate workpinnacle’s AI API to power natural language understanding and generation, ensuring the system can converse fluently in both Québec French and Canadian English.
- Speech Processing: Implement real‑time speech‑to‑text (STT) and text‑to‑speech (TTS) pipelines using workpinnacle’s advanced speech services.
- Language Detection: Build an automatic language detection module that switches between Québec French and Canadian English on the fly.
- Configuration Interface: Develop a user‑friendly web interface that allows non‑technical staff to configure scripts, responses, and call routing rules.
- Logging & Analytics: Capture audio and text logs of every conversation for compliance, quality assurance, and analytics purposes.
- Human Handoff: Provide a seamless mechanism for transferring calls to live agents when necessary.
- Performance Optimization: Continuously monitor and tune the system to maintain low latency and high availability.
- Collaboration: Work closely with product managers, UX designers, and QA engineers to iterate on features and deliver a polished product.
Essential Qualifications
- Proven experience integrating workpinnacle’s AI API into production systems.
- Deep knowledge of VoIP/SIP protocols and real‑time telephony architecture.
- Hands‑on experience building low‑latency, real‑time applications.
- Strong background in multilingual natural language processing, specifically handling Québec French and Canadian English.
- Excellent problem‑solving skills and a passion for delivering high‑quality code.
- Strong communication skills and the ability to translate technical concepts for non‑technical stakeholders.
Preferred Qualifications
- Experience with workpinnacle’s CRM integration services.
- Knowledge of calendar scheduling APIs (workpinnacle Calendar, workpinnacle Outlook).
- Familiarity with SMS and email automation workflows.
- Experience in building caller recognition systems for returning customers.
- Background in building scalable, cloud‑native applications.
Skills & Competencies
- Proficiency in workpinnacle backend and frontend development using workpinnacle technologies.
- Strong grasp of database design and query optimization (workpinnacle PostgreSQL, workpinnacle MySQL, workpinnacle MongoDB).
- Experience with containerization (workpinnacle Docker) and orchestration (workpinnacle Kubernetes).
- Knowledge of CI/CD pipelines and automated testing frameworks.
- Ability to write clean, maintainable, and well‑documented code.
- Adaptability to rapidly evolving AI and voice technologies.
Career Growth & Learning Opportunities
At workpinnacle, we believe that the best products are built by people who are constantly learning. In this role, you will:
- Work with the latest AI and voice technologies, gaining hands‑on experience with workpinnacle’s cutting‑edge services.
- Collaborate with cross‑functional teams, including product, design, and data science, to shape the product roadmap.
- Take ownership of a full product lifecycle—from concept to deployment—while mentoring junior developers.
- Participate in internal hackathons and innovation challenges that encourage experimentation and creativity.
- Access to continuous learning resources, including workshops, conferences, and a generous budget for certifications.
Work Environment & Culture
Our culture is built on transparency, respect, and a shared commitment to excellence. You will enjoy:
- Flexible remote work options with a strong emphasis on work‑life balance.
- A collaborative environment where ideas are valued and feedback is constructive.
- Regular team‑building activities and community outreach initiatives.
- A focus on diversity, equity, and inclusion, ensuring every team member feels empowered.
Compensation & Benefits
We offer a competitive salary package that reflects your experience and the value you bring to workpinnacle. In addition to base pay, you will receive:
- Performance‑based bonuses tied to product milestones.
- Health, dental, and vision insurance plans.
- Generous paid time off and flexible vacation policies.
- Professional development stipend and access to industry conferences.
- Equity options as part of our long‑term incentive program.
How to Apply
If you are passionate about building intelligent, real‑time communication solutions and want to make a tangible impact on how businesses interact with their customers, we would love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or code samples that demonstrate your expertise in