Role: Senior Quadient Inspire Engineer
Location: US, Remote
Client: Confidential
USC/EAD
Job Description:
Position Summary:
Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.
The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.
This is a senior engineering role, not a template-only or design-focused position.
Key Responsibilities:
· Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
o Build and support multi-channel customer communications, including:
o Printed and digital documents
o Customer emails
o Reports and other system-generated outputs
· Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
· Ensure all customer communications meet ADA accessibility and compliance requirements
· Implement data-driven, reusable communication components using Quadient Inspire modules:
o Inspire Designer
o Inspire Automation / Scalar
o Inspire Interactive
o Content Manager
o Approve Workflow
· Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
· Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
· Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
· Ensure customer communications comply with security, audit, regulatory, and quality standards
· Participate in SDLC activities including design reviews, testing, releases, and documentation
Required Qualifications:
· 5+ years of professional IT or software engineering experience
· 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
· Proven experience building end-to-end document generation solutions, not just templates
· Strong understanding of data-driven document composition
· Solid programming experience in one or more of the following: Groovy Script, Java Script, Python.
Required Education
· Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field
· Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong
Preferred Qualifications:
· Experience supporting high-volume, customer-facing communications
· Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)
· Experience with API-based integrations (REST and SOAP)
· Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)
· Experience supporting multi-channel output strategies (print, email, digital delivery)
· SQL skills with experience querying and validating data from relational databases
· Experience participating in platform modernization or SaaS/cloud migration initiatives