About the position
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Sr. QA/SDET Engineer to join our team. This role is a full-time and fully remote opportunity! We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Responsibilities
• Automation coverage for your squads' services
• Fast-turnaround regression suites gating weekly deploys
• Rapid detection and reporting
• Quality signal in minutes, not days
• Load/stress coverage for your services' latency budgets
• Your committed timelines.
Requirements
• 5+ years SDET; writes real automation code (Go / Python), not manual scripts.
• Automation-first is a conviction, not a preference.
• Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
• Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
• Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
• Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state.
• CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
• Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
Nice-to-haves
• Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.
Benefits
• Great Place To Work 2024-2025 certification