Job Description:
• Handle moderate to complex homeowner property insurance claims
• Investigate claims through phone and/or field investigations
• Obtain statements from insureds, vendors and witnesses
• Determine coverage and damages and distinguish allegations from facts
• Explain benefits, coverages and the claims process verbally or in writing
• Address moderate-complexity coverage issues
• Evaluate and determine claim values from property damage data
• Negotiate within settlement authority to resolve first claims
• Update database production reports and document claim files using company systems including CACS, HUON, HOC and GUIDEWIRE
• Control expenses within areas of responsibility
• Verify, interpret and resolve coverage by gathering information to ensure policy applicability
• Address audit issues and coordinate with internal and external departments
• Attend and participate in legal proceedings when required
• Respond quickly and effectively to customer needs and problems
• Conduct local travel to inspect accident scenes or first-party homeowner losses
Requirements:
• Bachelor's degree or equivalent combination of education and experience
• 4-6 years prior claims handling experience required
• 4-6 years property claims administration experience preferred
• 1-3 years experience in the construction industry preferred
• Working knowledge of claims administration best practices and procedures
• Moderate knowledge of insurance, fault assessment, negligence and subrogation principles required
• Comprehensive understanding of vehicle and building repair procedures and third-party liability issues
• Working knowledge of Microsoft Office suite, general computer software and claims software
• Moderate leadership skills
• Advanced organization and planning recognition skills required
• Advanced oral and written communication skills required
• Advanced interpersonal skills required
• Valid driver's license, acceptable Department of Motor Vehicles record and minimum liability insurance issued by the state required
• An insurance/claims adjuster license may be required in specific states
• Ability to travel locally and use a company car for field duties may be required
Benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Incentive program based upon achievement of organization, team and personal performance (full-time positions)