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Introduction
At brighthush, we’re redefining the way businesses protect their digital assets. Founded in 2022, our cutting‑edge cybersecurity platform automatically identifies and mitigates exploitable vulnerabilities across hybrid environments, giving enterprises the confidence to innovate without fear. As we scale our customer base and expand our product portfolio, we’re looking for a visionary Senior Project Manager to lead the charge in delivering exceptional customer success experiences.
Why brighthush? Because we believe that technology should empower people, not constrain them. Our culture is built on transparency, collaboration, and a relentless focus on outcomes. We’re a remote‑first organization, which means you can work from anywhere in the USA while still feeling part of a vibrant, high‑energy team that’s changing the cybersecurity landscape.
Role Overview
As the Senior Project Manager – Customer Success & Process Optimization, you will be the linchpin that connects strategy, execution, and continuous improvement across our Customer Success organization. You’ll manage high‑visibility customer projects, spearhead initiatives that streamline operations, and champion automation that drives efficiency and scalability.
In this role, you’ll:
- Own the end‑to‑end delivery of strategic customer projects, from kickoff to post‑deployment support.
- Lead cross‑functional teams to identify, design, and implement process improvements that elevate the customer experience.
- Drive the adoption of new Customer Success initiatives, ensuring alignment, enablement, and measurable impact.
- Collaborate with GTM Ops, Engineering, and system owners to automate repetitive tasks across the customer lifecycle.
- Serve as a trusted advisor to Customer Success leadership, prioritizing initiatives that deliver the greatest value to both the team and our customers.
Key Responsibilities
Strategic Customer Project Management
- Plan, execute, and close high‑visibility deployments, large enterprise rollouts, and executive engagements.
- Partner with Solution Architects and Technical Account Managers (TAMs) to develop comprehensive project plans, timelines, and stakeholder communication strategies.
- Maintain rigorous project documentation, risk logs, and status reports to keep all stakeholders informed.
Process Optimization & Automation
- Conduct gap analyses of existing Customer Success workflows to uncover inefficiencies and bottlenecks.
- Design and implement streamlined processes that reduce manual effort and improve consistency across teams.
- Identify automation opportunities, work with Engineering and GTM Ops to build and deploy solutions, and monitor their performance.
Cross‑Functional Collaboration
- Facilitate seamless handoffs between Sales, Product, Engineering, Support, Marketing, and Finance to ensure a unified customer journey.
- Build and maintain playbooks, templates, and documentation that enable Solution Architects, Support, and TAMs to operate at scale.
- Act as the single point of truth for project status, risks, and dependencies across the organization.
Impact Measurement & Continuous Improvement
- Define success metrics for process changes and new programs, collecting data and analyzing results.
- Translate insights into actionable recommendations that drive further enhancements.
- Champion a culture of data‑driven decision making within Customer Success.
Essential Qualifications
- Minimum of 5 years of project or program management experience, preferably in a B2B SaaS or customer‑facing environment.
- Proven track record of managing multiple concurrent projects while maintaining meticulous attention to detail.
- Strong written and verbal communication skills, with the ability to present complex ideas to both internal teams and external customers.
- Hands‑on experience with project management and collaboration tools such as Jira, Asana, Monday.com, Notion, or Slack, and a CRM like Salesforce.
- Technical curiosity and the ability to engage confidently with engineering teams and technical customers.
- Process‑oriented mindset: you spot manual or inconsistent practices and design better ways to do them.
- Calm, organized, and proactive under pressure, with sound judgment on when to elevate issues.
- Customer‑first mentality and genuine passion for helping customers succeed.
- Familiarity with Zendesk and cybersecurity concepts is a plus.
- PMP or equivalent certification is highly desirable.
Preferred Qualifications
- Experience working in a fast‑paced, high‑growth startup environment.
- Background in cybersecurity or a related technical domain.
- Experience leading cross‑functional initiatives that span Sales, Product, Engineering, and Support.
- Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) to track and report on program performance.
- Knowledge of AI/ML concepts and how they can be leveraged to enhance customer success workflows.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Stakeholder Management: Skilled at building relationships with executives, technical leads, and customer advocates.
- Project Leadership: Proven ability to lead cross‑functional teams, manage scope, schedule, and budget.
- Process Design: Expertise in mapping, analyzing, and redesigning processes for maximum efficiency.
- Data‑Driven Decision Making: Comfortable using metrics to evaluate success and inform next steps.
- Change Management: Adept at guiding teams through transitions and ensuring adoption of new practices.
- Communication: Clear, concise, and persuasive in both written and verbal formats.
- Adaptability: Thrives in a dynamic environment where priorities can shift quickly.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. You’ll have access to:
- Mentorship from senior leaders across Customer Success, Product, and Engineering.
- Regular learning sessions on emerging cybersecurity trends, AI/ML applications, and advanced project management techniques.
- Opportunities to lead high‑impact initiatives that shape the future of our platform and customer experience.
- Clear career pathways to roles such as Director of Customer Success, Head of Process Excellence, or VP of Customer Experience.
Work Environment & Culture
Our remote‑first culture means you can work from anywhere in the USA, supported by:
- Flexible work hours that accommodate different time zones and personal commitments.
- Monthly stipends for phone and internet to keep you connected.
- Home office stipends to create a productive workspace.
- Regular virtual team building events, hackathons, and knowledge‑sharing sessions.
- A culture that values transparency, psychological safety, and continuous improvement.
Compensation & Benefits
While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:
- Competitive base salary commensurate with experience.
- Performance‑based bonuses tied to project outcomes and customer success metrics.
- 401(k) plan with company match.
- Flexible spending account (FSA) for health and dependent care.
- Health, dental, and vision insurance plans for you and your family.
- Unlimited paid time off (PTO) to support work‑life balance.
- Access to frontier AI models, including Claude, to accelerate your work and foster an AI‑first mindset.
- Professional development budget for conferences, courses, and certifications.
How to Apply
Ready to join a team that’s transforming cybersecurity and delivering world‑class customer success? Click the link below to submit your application and become part of the brighthush family.
Closing
At brighthush, we’re on a mission to make cybersecurity effortless and customer success effortless. If you’re a proactive, process‑savvy project manager who thrives on collaboration and continuous improvement, we want to hear from you. Bring your expertise, your curiosity, and your passion for customer success to a company that values innovation, inclusion, and impact.
Apply today and help us build the future of secure, customer‑centric technology.
Apply for this job