About Workpinnacle
At Workpinnacle, we are redefining the future of cloud computing. Our mission is to empower businesses worldwide with secure, scalable, and cost‑effective compute solutions that drive innovation and growth. With a global footprint spanning data centers, edge locations, and a vibrant partner ecosystem, Workpinnacle delivers the most reliable and flexible cloud infrastructure on the planet. Our culture is built on curiosity, ownership, and a relentless focus on customer success. We believe that the best ideas come from diverse perspectives, and we foster an inclusive environment where every team member can thrive.
Position Overview
We are seeking a highly motivated Senior Program Manager to join our EC2 Capacity Customer Experience (CCX) organization. In this role, you will own the end‑to‑end capacity planning process for our most demanding customers, ensuring that the right compute resources are available when they need them. You will collaborate with cross‑functional teams—including Sales, Finance, Engineering, Forecasting, Product Management, Supply Chain, and Data Center Planning—to translate customer requirements into actionable plans, drive process improvements, and build the next generation of demand‑planning tools.
Key Responsibilities
- Customer‑Centric Capacity Planning: Understand each customer’s future compute needs, develop high‑confidence fulfillment plans, and communicate commitments directly to stakeholders.
- End‑to‑End Program Ownership: Lead the entire capacity planning lifecycle—from data collection and forecasting to execution and post‑implementation review—ensuring on‑time delivery and alignment with business goals.
- Process Improvement & Automation: Identify bottlenecks, propose scalable solutions, and work closely with engineering to automate demand‑planning workflows that reduce manual effort and increase accuracy.
- Data‑Driven Decision Making: Analyze large datasets to uncover trends, root causes, and opportunities for optimization; translate insights into clear, actionable recommendations.
- Stakeholder Management: Build strong relationships with internal leaders and external customers, managing expectations, mitigating risks, and ensuring transparent communication throughout the project lifecycle.
- Risk Management & Mitigation: Proactively identify potential risks, develop contingency plans, and coordinate cross‑functional responses to keep projects on track.
- Continuous Learning & Innovation: Stay current on industry best practices, emerging technologies, and customer pain points; bring fresh ideas to the team to enhance the capacity planning experience.
Essential Qualifications
- 5+ years of program or project management experience in a fast‑paced, technology‑driven environment.
- Proven track record of owning program strategy, delivering end‑to‑end solutions, and communicating results to senior leadership.
- Strong analytical skills with the ability to work with large data sets, derive insights, and build data‑driven narratives.
- Excellent verbal and written communication skills; able to present complex concepts clearly to both technical and non‑technical audiences.
- Demonstrated ability to juggle competing priorities, navigate ambiguity, and make autonomous decisions that align with business objectives.
- Experience collaborating with cross‑functional teams—including engineering, finance, operations, and product—to deliver customer‑centric solutions.
- Comfortable working in an agile environment, driving iterative improvements and delivering measurable impact.
Preferred Qualifications
- 2+ years of experience leading process improvement initiatives that deliver measurable efficiency gains.
- Master’s degree or MBA in Business, Operations, Human Resources, Organizational Development, Instructional Design, or a related field.
- Experience in cloud computing, infrastructure services, or large‑scale capacity planning.
- Familiarity with forecasting tools, supply‑chain analytics, and data‑center operations.
- Prior exposure to customer‑facing roles where you negotiated commitments and managed expectations.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Leadership & Influence: Inspire cross‑functional teams, drive consensus, and champion change.
- Problem Solving: Root‑cause analysis, creative solution design, and rapid execution.
- Data Literacy: Proficiency in SQL, Excel, or data‑visualization tools to analyze and present findings.
- Customer Obsession: Deep empathy for customer needs and a relentless drive to exceed expectations.
- Adaptability: Thrive in a dynamic environment with shifting priorities and evolving technologies.
- Collaboration: Work effectively with stakeholders across geography, function, and seniority.
Career Growth & Learning Opportunities
At Workpinnacle, your career trajectory is as dynamic as our technology. As a Senior Program Manager, you will:
- Lead high‑impact initiatives that shape the future of cloud capacity planning.
- Mentor junior managers and cross‑functional teammates, sharing knowledge and fostering a culture of continuous improvement.
- Participate in leadership development programs, including executive shadowing, strategic workshops, and industry conferences.
- Access a robust learning platform with courses on advanced analytics, cloud architecture, and leadership skills.
- Move laterally into related domains such as Product Management, Data Science, or Supply Chain Operations, leveraging the breadth of experience gained.
Work Environment & Culture
Workpinnacle champions a culture of inclusion, curiosity, and ownership. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Our core values—Customer Obsession, Ownership, Invent and Simplify, and Learn and Be Curious—guide everything we do. We provide:
- Flexible work arrangements to support work‑life balance.
- Regular hackathons, innovation challenges, and cross‑team knowledge‑sharing sessions.
- A vibrant employee resource group ecosystem that supports professional growth and community building.
- Annual diversity and inclusion summits that bring together leaders, employees, and partners.
Compensation & Benefits
While specific figures vary by location and experience, Workpinnacle offers a competitive total‑compensation package that includes:
- Base salary commensurate with market rates and your expertise.
- Performance‑based bonuses and equity options that reward long‑term success.
- Comprehensive health, dental, and vision plans.
- Retirement savings plans with company matching.
- Generous paid time off, parental leave, and flexible scheduling.
- Wellness programs, mental‑health resources, and on‑site fitness facilities.
- Professional development budget and tuition reimbursement.
How to Apply
Ready to shape the future of cloud capacity planning and deliver exceptional value to our customers? Submit your application through the Workpinnacle careers portal. We look forward to exploring how your expertise and passion can help us continue to innovate and exceed customer expectations.
Apply for this job